Napa Auto Parts

I like this store.
Guys upfront are helpful, did not need to wait to get checked out, everything is pretty straight forward. They get a really nice deals from time to time, i have stumbled upon them a couple times already and happy.

I’m about sick of having to come back because they don’t have enough money in the drawer to cover a core deposit. Put some money in your drawers so I don’t have to come back seven times to get my core deposit back. I don’t have time for this, third time I’ve brought back calipers and they didn’t have enough money in the drawer. Yeah, four people running a register and between the four of them they couldn’t come up with $ 170.

I’m not at all impressed with this Napa machine shop. I brought in a set of common upper and lower control arms off a 1960’s Mopar that I needed to have the old bushings pressed out and new ones pressed in. The gentleman at the machine shop counter looked at them and quickly told me, «We cannot do the lower control arms. They are too difficult. But you can leave the uppers with us.» What? I understand that the Mopar lower control arms take more time than the upper A arms, so charge me more labor like a competent shop would. This company certainly doesn’t follow the old cry of «No job too small or too difficult!» and instead cherry picks its jobs for the easiest ones. And then the gentleman had the audacity to try and obtain my patronage with the upper control arms while telling me to pound sand with the lower control arms? Why would I give them my money to have to go to an actual professional machine shop who would perform the lower control arm work? I highly question the ability and quality of this machine shop and its machinist (s) if they think control arm bushing replacement is «too difficult» of a job.
If you are in need of a trustworthy machine shop with a journeyman machinist and want to support local business with your money, I recommend finding another machine shop that will work as hard as possible to satisfy a customer’s basic or difficult needs. In all the many years I have been working on cars professionally and in my own garage, I have never been turned away from a machine shop for anything. If I still had my own press, I could do these, so why can’t a supposedly «professional» machine shop?
I give this review two stars because I happened to purchase a water pump and some power steering hose from the parts counter before making the mistake of going to the machine shop counter. The parts salesman was friendly and knowledgeable, and I walked away with the parts I needed with no hassle. Unfortunately, because the parts department and machine shop are one in the same company, I will not be spending my money at this Napa in the future. I hope my review both helps potential customers make their decision on supporting this company, and I also sincerely hope the owner of this Napa hires an actual journeyman machinist who is capable of and willing to perform basic machining services.

I came here after going to another auto parts store and being told that the replacement windshield wiper was discontinued and I would have to go to the dealership.
On my way home, I decided to stop by Napa to see if they have what I needed. I was instantly greeted by an employee who asked what I needed help with and when I explained to him what I needed, he took me to the desk and told his co worker what I needed. OK that’s great customer service!
I bought a rear windshield wiper and the employee who was helping me at the desk offered to put it on my vehicle. Unfortunately, the wiper mechanism must really need to be ordered from the dealership because it wouldn’t fit, but the employee has the idea if I didn’t need my old blade, he could switch out the rubber blades using the same holder that fits. I told him that I didn’t need the old blade and he switched out the blades.
I was really impressed with his customer service and how nice all the employees were at Napa! This company really understands how to treat their customers. They have definitely made a customer for life!