Ntb-Natl Tire & Battery

Hour and half for an oil change with a pre booked appointment. That explains the efficiency of the staff

They are VERY slow!!! And every time you go in for an oil change they always find something else to be done to the car. They try to sell, sell, sell. I think today is the last time i ever used them for an oil change. I used them because of the convenient location. Not anymore!

Jeremy was great. I needed three tires installed. He was able to schedule the work the same day and gave me a really good price. Yes, I would visit this shop again.

Excellent overall experience I had there today. Cory the service manager was awesome! They were short staffed and still were able to get tires put on in under an hour. Thanks again! Best customer service I’ve experienced in a long time.
A++
Tyler

NICE BUT SLOWWW
The guys in the back are a little awkward, unintelligible, and sassy. I was supposed to park in the lot, but when I pulled up to the store they opened the service door for me so I pulled in. Then the sassy dude said you need air? I said no an oil change please where should I park. He said, personally? I would want you to park in the parking lot. I said oh ok! No problem, (why did you let me in here?) So I backed out, then waited an hour behind one person only.

I went to check the oil… force of habit and lo and behold it’s a quart low but it’s not leaking, thank goodness. It just goes to show the intent is to get you in the door and sell something you don’t need and do a shitty job as part of the oil change coupon.

I want to start by saying I always use Unilocal reviews, but never write them. After what happened today I absolutely had to!
I went to this NTB today to simply get my battery replaced. When I arrived I was told that they only had one in stock and it was $ 119. I said Ok, and then asked if there was an installation fee he told me yes $ 12.99. I asked him if I get the oil changed here would you waive the fee he said sure but there is an hour and a half wait. I said ok I have to run some errand quick and would be back. When I got back and went in and the manager manger already knew what I was there for and proceeded to ring me up and when I said that I needed the oil changed also and was told they would waive the fee if I changed the oil he told me «he didn’t tell you that.» I immediately became angry and asked him if he was calling me a liar, he said no and said that he was informed of our conversation, but was told he didn’t say that. Now I am sure he did because that was the reason I went back there. I then said you know what it is not worth my time to argue about $ 13, and said to please call when you are done with the oil and battery. Walked out and told the guy who I originally talked to that he is a liar and when he back pedaled I then told him I don’t care obviously your store needs the $ 13 worse than I do. I received a call about an hour later and and was told that my brake pads were worn to nothing and needed to be replaced IMMEDIATELY and were a dangerous condition. Please keep in mind I drive my car about 6 hours a day for my job. I told him that was weird because they only squealed in the morning a little bit and then stopped and didn’t feel weird? I then told him just to please continue with the work I went there for. I picked up my car and was rung up by the person who I called a liar and he apologized for the misunderstanding and I told him there was no misunderstanding and that he just lied and that it is worth the money not to even talk about it. He then showed me the estimate for the work that they proposed around $ 700…what a joke!!! I left and now my brakes make an awful noise I called them and asked what the hell they did and was told that he couldn’t get one the back drums off and the noise I heard was from rust that probably came off when they were hitting it to try and remove the drum, and then said «when they couldn’t get it off I told them to stop, but don’t worry that sound will go away but you need to have someone look at your brakes right away.» PLEASE PLEASE do not bring your car there places like this typically run themselves out of business but don’t delay the process. Learn from my experience.

The customer service here is phenomenal. I had just gotten a battery installed at a different NTB location and suddenly as I’m driving home very late some cold night in February 2013 from my workplace in nearby Naperville, I notice the battery light come on and then my wheel start to become very hard to turn. So I took it to the Aurora NTB to make sure it wasn’t the battery or something related that could be covered by the warranty. Well I went in there about 15 minutes before they were scheduled to close and they still took a look at my vehicle for me. The technician could immediately tell something was wrong with the alternator, belt, or something in that area that had come loose. I thought I would need to take it somewhere else, thinking that NTB only dealt with tires, batteries, and simple stuff like oil changes and wipers. But they said they would look at it for me and would keep it overnight if necessary. They even offered to give me a ride home! However, I declined and had a friend come pick me up. I didn’t think my car would be ready until the next morning, but they worked well into the evening past closing time to fix my car, despite already having a workload of other cars. They called me about 2 hours later around 9:30 or 10:00pm and said my car was ready! Talk about customer service and teamwork! Working late into the evening and willing to take on anything! These folks are great. Thank you for everything you did for me. And for only a couple hundred bucks. It’s been a month or two and no further problems with the alternator or anything related. I highly recommend this place.

I took my daughter’s VW in for an oil change and I left paying over $ 700 for shocks and struts I didn’t need. On top of all that I had to bring my car back 5 times because the front end kept squeeking when I turned the wheel. Turned out that what it really needed was to have the bearingings repacked. The mechanic told me that if I didn’t get the struts replaced I risk the front wheel collapsing. To add insult to injury I took my car across the parking lot to Sears auto and asked how much it would cost to have my front shocks and struts replaced? They said less than $ 300.
A few months later I took my other car to another NTB for an oil change. After they completed their 22 point inspection they gave me a $ 2,500 dollar estimate for things they said I needed to have done. They actually told me that I needed to have my front and back shocks and struts replaced. I told them I just had it done 9 months ago and a wheel alignment 2 weeks ago and the mechanic never mentioned new struts? I ended up paying over $ 350 for an oil change, air filter change, and to replace a headlight and cabin filter. The replacement bulb was $ 127 and the cabin filter was $ 65. I found the light bulb across the parking lot at Autozone for $ 46 and the cabin filter for $ 21.
Bottom line… these guys are compensated based on the ticket they write. There is a strong incentive to generate as much revenue as they can even if you don’t need the service. I would avoid them at all cost. If you must go for an oil change tell them to skip the 22 point check. Most of the parts they recommend can be bought at ¹⁄₃ the price via

I am pretty happy with the service I’ve gotten here. I’ve been in twice for tires, and once for a flat repair.
It’s worth noting that their price on tires was expensive. Like… whoa expensive. I called about a set of four Continental ContiSport Sport 215 45ZR17 tires for my car, and they quoted me almost $ 900. I was able to hit the Tire Rack website, and have four of the same tires shipped straight to this very location for under $ 400. All told, I walked out with the tires installed and balanced for about $ 450. I think that’s a reasonable tack on for the labor. They also balanced the wheels «properly» without being reminded — even though my wheels have a lip that would accommodate an external facing balancing weight, they were either smart enough or considerate enough to assume my factory painted wheels shouldn’t have lead weights glued to them, and they applied them to the inside of the wheel. Big points.
I also dropped off a tire (with a slow leak, not an obvious puncture) for a repair, and was told to just «come back in a day or so if you don’t get a call from us saying we can’t fix it.» When I came back, they didn’t have any record of what had been done, but, the tire had been inflated, appears to have been bead sealed, and when dunked, didn’t show any leaks. The guy said he couldn’t charge me without knowing for sure they did something. Now, the repair was under $ 25, so it’s not like this is a huge amount of money, but it definitely was nice, and also will keep me from being REALLY mad when I find the tire leaking again (which it hasn’t so far.)
All in all, these guys do good work. I recommend them for use as a Tire Rack installer, and I would trust them with my «fashion» wheels.