Omni Cleaners

The woman here was pretty nice. Not a ton of good reviews, but I will let you know tomorrow when I pick up the order!

I had the worst experience with the woman at the front desk. I ended up walking out terribly frustrated.
She is a miserable person who takes out her frustrations on customers. After my unpleasant encounter with her, I found out from others that she is always like this. It’s incredible that she is still in business. I’ll never go there again! People I spoke with said they will never go back there either.

I’d give this place zero stars if I could for these reasons:
1) alterations were never on time as promised, I had to actually request my clothes back, take them to another dry cleaner, and they were able to finish the job in a day
2) after the alteration mishap I didn’t go back for six months – took clothes in for the first time two weeks ago, and a white cleaning agent was all over my black pants —and the woman behind the counter «don’t know how that happened.»
3) I took in a $ 250.00 coat I purchased on Friday in Saturday morning, picked it up Monday, and the entire belt of the coat was frayed and destroyed by their machines. Of course the woman behind the counter «don’t understand what happen. It’s a manufacturing problem.» It is never Omni’s problem. She offered to make me a belt (hey, I don’t want your homemade belt, and how long would that take!??). She signed papers that the next day she would talk to the company and get me a new coat, or pay me for the coat. She told me to come back the next day to see her «lawyer,» which is her son. He said «hey, we’re not responsible, give me at least a week to call the manufacturer, and were are not replacing your coat. We have no RESPONSIBILITY RULES on the wall for lost or damaged items because were not responsible.»
Well, I called the Banana Republic store right in his shop, and they said bring it in, it’s not a problem, we will give you a new coat. What was going to take the genius owner a week to do took me three minutes.
4) if you want to know what your cleaner is responsible for on their end, don’t go here. They have no postings, and in my experience, are never responsible for anything.
5) and as one other person commented, as I was standing there looking at the place, it is FILTHY. The floors are filthy, there are piles of clothes everywhere at tailoring, everything is dusty. Yuck!!!
Tried them three times. Every single time there was an issue. If you care about your clothes, and you spend good, hard earned money on your clothes, take them to another cleaners. ANY OTHER CLEANERS!!!

I’ve been looking for a tailor/​alteration cleaners to handle small tailoring jobs, such as, pants waist and length, jacket sleeves, etc. The price of this cleaners is good and the finish product really turn out nice. They’ve done good work with my minor alterations as well as taking in the waist of my sons blue jeans that were too big. Unfortunately I had to take away 1 star because the jobs are never finished as promised. They are usually a day or so late. Otherwise we like this place and will continue to go here for alterations.

Skip it! This place is conveniently located, so I decided to give it a shot. I was so very disappointed. Here’s what I didn’t like and why I’ll stick with CD One Price.
(1) Their selling point is 50% off pricing, however, with higher regular pricing than their competitors, that really isn’t a good value proposition.
(2) My clothes weren’t ready during the promised pick-​up time AND when I came back 30 min later, I was informed that they miscounted my items and needed to charge me more money. Really?
(3) My clothes didn’t smell clean. They smelled like I just came in from being outdoors all day.
(4) And here’s the tipping point and why I bothered to write this review. They wrote our last name on my husband’s dress shirts. There are other ways to track clothes (e.g. tagging systems). That’s just lazy.

I brought a pair of designer jeans in to be altered. All I needed was for the waist to be taken in a little bit. When I got home, I found that they took the fabric from the very back of the jeans. Who would do that? I have had many pairs of jeans altered at the waist and every time they were taken in from each side– NEVER the back. Not only was it done incorrectly, it was done very poorly. One pocket was closer to the middle than the other. I put them on and my husband just about died laughing because my butt looked so crooked!!! I had to just throw them away. I was so angry that I didn’t even go back to tell them. They were destroyed past repair anyway with a whole section of the jeans completely cut out of the back. I will never step foot in this place again.

Love this place. Same day service. Never a problem with my clothes. Consistent quality. It’s a winner.

I have taken suits to be dry cleaned, zippers to be repaired and other light tailoring done at Omni. I have been a satisfied customer each time. They charge 50% less by prepaying in advance. I do that with some trepidation. If something were to go wrong, having already paid takes the leverage away from the customer. But fortunately, that is all hypothetical since they have done a good job thus far.