Robinson’s Auto Repair

Retired. I simply adore these guys. Their service-​attitudes, timing, comfort and reliability. They’ve not let me down to date (2015). Began going there at least 10 years. Never tried to charge me or sell me anything that I didn’t need or want.Ladies. these are real, Godly men.

Oh sidewall ruptures on I-​294. I love you so. Anyway, a couple days later found me at Robinson’s getting my tires installed, which I had ordered from Tire Rack. Robinson’s was one of Tire Rack’s recommended installers, and while it was a little more expensive than some of the other places, it was also about the only place near me that got any kind of positive review. I know — in the majority of cases, people only review when they have something bad to say, so that’s kind of to be expected, but three glowing reviews, and the memory of my last Tire Rack installer taking something like 3 hours to install tires, prompted me to pay the extra for better service.
And that’s what I got. I made my 8am appointment, brought my laptop, and settled in for a wait. They offered coffee, and had a decent but unassuming waiting area. They also appeared to be doing land office business — lots of walk-​ins, even referring customers to other trusted shops in the area if they couldn’t help due to scheduling problems. The staff were very friendly, polite on the phone, polite with customers. Kind of a nice change from some of the gruff service you can get at places like this. All that and — my install was done after just an hour and change. I would never have expected. One thing I thought was odd was that they didn’t have time for an alignment. I actually think I might have some suspension damage I should get repaired first, so I didn’t really want an alignment, but they mentioned it to me before we even got started. On the down side, if it wasn’t for the suspension damage, I would have wanted one. But on the up side, they didn’t try to pressure sell me the «lifetime alignment» garbage that I’ve been force pitched from some other tire shops. So, I think this is actually a plus for Robinson’s — but if you want one, you should just remember to ask for an alignment when you make your appointment so they can factor it in.
I’ll use these guys again in a heart beat. They took good care of my painted wheels, did the job fast, and the balance job is dead on — car feels much better after all was said and done. For a few bucks more than the local NTB? Worth it.