Smashburger

Only giving two stars cuz the service was friendly.
This was my first and probably last time in a smashburger.
I ordered my food which was repeated to me then went to use the bathroom while they made it.
There was no toilet paper and had to do squat wall to paper towels by the sink.
In a day and age of being green this place misses the mark. Each item was individually packed in bag 5 times bigger than it needed to be then the collection of bags were loaded into a ridiculously large bag.
I got home to find my order incomplete.
What was there wasn’t even average. My daughter’s grilled cheese was burnt. The Colorado burger had only trace amount of chilis. Both burgers were smashed into nothing so there was no juiciness you crave in a burger. The fried pickles were just a blob of batter from being over crowded in fryer. Only about a quarter of them were edible.
Highly disappointed and won’t be back

Smashburgers are awesome but this location is meh. A few times I’ve asked for no bun and the food was sloppy and not great.

Last three times we went we said each time we shouldn’t go here again. This particular location is horrible, both the service and the food. First time they forgot the fries. We were dining in and twenty minutes later they bring out a whole tray of fries after we basically already ate. Second time they forgot a burger and twenty minutes later my gf was angry. Third time I stopped in for lunch, watched my bag sit on the counter for twenty minutes getting cold because they forgot a burger and to top it off they put the fries in upside down dumping into the bag. Figure it out people. Fire all your employee right away!

I LOVE smashburger, in fact it has been one of my pregnancy cravings. Today I ordered the avocado club and smashfries for take out, when I got my burger home, I realized there was no avocado on it. I called and Colin (the manager) was not only apologetic very accommodating. Being in the restaurant business I’ve seen great customer service and bad customer service, even if the food was sub par, Colin’s attitude and customer service would keep me coming back!

We have been frequenting this location for quite some time now, and I cannot say I have any complaints! The food always tastes well and it’s clean and quick. There was only one time where we walked in and it smelt like old wet rags, but since that visit, the same staff that was there that day is no longer there. I’ve seen such a great improvement as we continue to come to this location. The customer service is great, the staff is professional, and the food is delicious! I’m pretty happy with this location.

This place is hit or miss. However, when it is a miss — holy shit. We visited today and it was one of the biggest shit shows I have ever witnessed.
There’s a guy there, I won’t say his name but it rhymes with meth, and he’s a rude idiot. We watched him run around like a chicken with his head cut off for 10 minutes at least before he ever addressed the line of 10 people waiting to just place an order. The place was empty aside from a table
Outside and one inside. No one was happy — every was was eyes wide open staring at this idiot in disbelief as to his incredibly poor judgement. He held the door or guest entering and exiting the patio instead of taking orders of the 10 people in line. Once in line, he insulted my wife by interrupting and ignoring her immediately after asking her to say what she’d like. I had to restrain myself. All this while you can picture, a sweaty, out-​of-​breathe, shining example of someone you wouldn’t want anywhere near your food.
Their green chile is not green chile, let’s just get that straight. Don’t come here for a green chile burger.
I certainly wish there was a Freddy’s as close as this Smashburger. I can’t imagine we’ll ever come back. Making the drive to Freddy’s just seems like the only option.
I mean don’t get me wrong, if you want a burger just slightly better than McDonald’s, but with worse service, this is your place.
I hope this guy is your last employee before you file chapter 11.

So, I’m sitting here salivating, starving with anticipation, because Smashburger is my absolute favorite fast food place. I’m sitting at the back and have a birds eye view into the kitchen. What do I have the horrible experience to witness… the cook, back there grabbing food with his hands, stuffing his face and crap falling out of his mouth! He has a full beard and no beard net, I have completely lost my appetite!!! Guess, I wont be back…

The food was typical fast food, but good. The service was helpful and friendly. However, the tables that were open had not been cleaned and we had to be seated at one until we could get someone to clean them, so that is why I gave it a three.

Excellent customer service is rare these days. Our order was incomplete and the manager rectified it right away with sincere apologies and fast service. That type of service leaves a great taste in your mouth… Literally. Thanks, Smash Burger!

Great flavor, great fries, a little pricey, but I always go when I can. When you go, try their smash fries. I recommend

Stopped by here mid afternoon got a grilled chicken sandwich with the bbq and haystacks on the side got home opened the bag and babeque lid was not fastened and spilled all over the inside of the bag than began eating the sandwich got half way through and took a bite about to swallow and look down and there’s a long dark hair hanging out of my mouth… My hair is blonde tried spitting it out but had already started swallowing… Opened the sandwich up to find more hair that looked intentionally placed… Guess the cooks weren’t happy about my picky order. I will never eat or recommend smash to anyone again

Love the skinny fries, the well seasoned patties, the fresh ingredients, the selections of flavors and toppings, the healthy options, & the friendly service.
I went 4 times with coupons, and it was WELLnworth my money.
4 stars?
Without the coupons, I would pay that much for order at the counter burger and fries.
$ 12+ for a (good) fast food burger, large fries, and large drink.

I went this evening to get an order to go, I ordered haystack onions (along with a burger). I got the onions completely burnt and non edible. Of course since the order was to go I didn’t realize until I got all the way home. I ate one and almost vomited they were THAT burnt. If you wouldn’t eat it why would you serve it to a paying customer? You’ll be lucky if I return to your establishment

Ordered for take out the avocado burger and onion rings. Received only one sliver of avocado and the onion rings were only half filled (see pic uploaded). Paid $ 20. Lazy work ethic, grow up. You people arent the only one with jobs or who have worked in a kitchen.

I’ve never ate at smash burger and today was my first time. I ordered a classic smash regular size, small smash fries and a small drink and the total came to 9.58. They should really have a combo or something because for this considered being fast food and not being waited on is pretty pricy. When I came in there were 2 people before me and I heard then order two classic chicken and fries. I ended up waiting 17 minutes for my order which I think is pretty long. I’m not sure if all places are like this and this is normal timing, but I felt it was too long for a burger and small fries. The food wasn’t anything extraordinary either. Actually my burger was quite salty. Next time I want a burger I can go to an actual restaurant, get waited on, and still pay the same price and wait the same.

We have a ritual after our weekly Sunday run at Red Rocks — we grab burgers and fries from the Smashburger near our apartment. A few weeks ago they effed up our order, today they served two other people before us, one order was cold, the other was slightly overcooked, we told the girl who took our order about our last visit and she dismissed us.
I probably wouldn’t be so peeved if someone came and told us that our order was messed up but for no one to apologize for the wait and to explain why two other people got their orders before us is unacceptable.
Poop!!! Not coming back.

BBQ, Bacon & Cheddar Burger is very good. Doesn’t come with veggies but u can ask for lettuce, tomato, onion, etc on the side for no extra charge.
Good portions & a fair price for what you’re getting.
I’ll definitely be back.

Of course I’m a fan. This particular location was okay. Service was cool. Love their burgers

Got introduced to Smashburger in Southern Cali back in the fall. This location keeps the great food that Smashburger has almost every location. Do me one favor as you take a look at this review. The one extra special thing that this franchise does is cook the burger to the doneness that you ask for: from rare to well done (not sure why you want that.) Try it… and they will cook it correctly. The garlic fries complement the meal very well.
Play around with the build your burger concept with my toppings, sauces, etc. The shakes also are tasty as well as the craft brew, or soda.
Pay a couple of extra bucks over a McDonald’s…and grab a burger here. My favorite: Colorado Burger.

Well, unfortunately the quality has very noticeably slipped in my past few trips to this Smashburger.
Two times ago I got an egg on my burger, and it was ice cold and totally flavorless. Just today I got a plain old cheeseburger and it was very bland and dry, and charred in places. My fries were also ice cold.
Bummer, because I really like Smashburger. I won’t be in as much anymore.