The UPS Store

This is my go to UPS Store, The folks in here are friendly, fast pace, experienced and always fantastic. The services are always outstanding and very well explanatory. The plus fact is they also have USPS Shipping services so i don’t have to stand in the post office line. I have always had an amazing experience at this particular location. I always come in here for all my shipping and business needs.

I had a fantastic experience at the store. I’d say the most valued thing going to any shipping facility is speed and convenience. Customer service is right up there as well. Well, my experience here at ups was all of the above. I needed to return my package but did not have a shopping box. I walked in and told the sales associate that I needed a box he took my item measured it rang me up and I was out of there without 3 minutes. I didn’t have to do any of the packaging, labeling, or figuring out which box to get. He was friendly, and literally did everything for me. I love this place. I’m totally coming to this location for all my shipping from now on.

I have patronized this store a few times, mostly to drop off for pre-​paid shipping. They are close and covenient so I figured I would use them for shipping a large item and I would rather give my money to small businesses, being a small business myself. The shipping was outrageously high but it was a large item so I sucked it up. However, the transaction left a bad taste in my mouth and I thought about it way too much, after.
Apparently, I didn’t learn that time and went there again to send a $ 150 money order OVERNIGHT, 2 states away. When I asked them to cancel the transaction, due to it being outrageously overpriced again (I ship A LOT so I know the approximate cost), the owner/​manager became pushy and insistent and had a better ‘deal’ for me. I was really pressured to get the money order to where it had to go so I went ahead and overpaid… again and left feeling bitter… again. I rationalized to myself that I have wasted my money on other things so I figured a few extra dollars to keep a local business going was worth it even though it felt bad. WRONG! The money order didn’t make it overnight, it took THREE days. I specifically asked for it to get there overnight and the owner/​manager said it would but the post office didn’t even pick it up until the next day! That was important information for me to have, considering I was working against a deadline! Please, please do me and yourself a favor, go a little further down to Havana & Miss and patronize the USPS by the Animal Hospital. Yeah, they don’t smile but at least they don’t lie to your face and tell you what they think you want to hear to get your money. Plus, you won’t have to worry if the carrier has stopped by the UPS Store at 1555 S Havana St yet since you dropped it off AT the Post Office already. Oh, and did I mention USPS is $ 15 CHEAPER for REAL, OVERNIGHT shipping? I think I learned my lesson this time.