Valley Honda Service

I recently had a check engine light come on (luckily 5 miles from VH but NOT lucky at 8:45pm on a Monday. I couldn’t drive the car home and had my mother with me who I had to take home to Batavia so I needed a loaner. As a first time customer I didn’t expect much since they didn’t have one available when I called. But I got there right before close and was helped out by service advisor BRIAN ROMAN (remember the name). I explained my situation, which included my sister about to have a baby, needing to take my mother to the doctor the next day AND needing to get to work. Next thing you know, Brian made it happen and honestly saved my ass. Warranty work was done the next day which didn’t cost a dime, but they treated me like I just bought a new car. Brian Roman was great, very quick and made me a customer for life. I’ll be back for regular maintenance next month! Ask for him when you go in. The whole department was spectacular!

Feel very comfortable with these guys. Prices could be slightly cheaper, but they do it right and they don’t try to rip anyone off. Very honest and straightforward. I recommend seeing Sam in the service drive. This is the only dealership I like.

My wife brought her CRV in about 4 months ago for an oil change and had a coupon for $ 32.95. When she arrived home she showed me the receipt and I was surprised to see a charge of over $ 170.00 in services. They did remove the charges for the unwanted services when I called back and asked for a supervisor to bring it to his attention.
Today my wife returned with the identical coupon and specifically stated she just wanted an oil change. The service technician Marco told her the car was indicating she needed new air filters. He informed her it would be in excess of $ 230.00 at which point she texted me asking if I felt she should do that. I responded immediately telling her no, which she relayed to Marco. They had to remove the air filters that they had already installed without my wife’s permission. He then told her it was going to be a $ 130.00 at which point my wife called me. I phoned Valley Honda and spoke to the service manager who said it was for an oil change and tire rotation. I told him my wife simply wanted an oil change and to stop slamming additional services. He maintained that they do not do business that way and insisted on knowing how I get the tires rotated. None of your business Joe where or how the tires get rotated just change the oil like my wife requested. He continued to argue with me about how they only perform service that is approved by the customer. He could not answer however why air filters were already replaced before my wife gave consent and why we were being charged $ 100.00 to rotate tires when that was never even discussed.
I gave two stars because the GM promptly returned my call to address my concerns and was genuinely empathetic and apologetic. Hopefully he can address this issue and keep future Valley Honda customers from being charged for services not requested.
Ultimately despite their clean facilities and generous ammenities they bring to mind memories of the proverbial shyster mechanic who has their bottom line ahead of the customer’s needs.
I spoke to my wife after the service was complete. I wanted to add an additional star as the GM came down to speak with my wife and actually waived the entire cost of the oil change. I did not ask for any credit he did this of his own volition. I simply wanted to make him aware of what had happened so he did go above and beyond and for that I am thankful.

I love this place so much, I’m going to be sure to buy a Honda for my next new car, too. They are friendly, polite and the facility is just top notch. I drive my car in (with no appointment) for routine maintenance and I can choose to sit in comfy chairs and watch TV or play on any of their many computers while I wait. There’s even a kid’s play area (enclosed with windows). I try to schedule my coaching appointments here at the same time I need an oil change because the coffee is free and it’s just such a comfortable facility. It’s professional and fast service at a fair price. I love it!

I came here to get my 2011 Honda Fit serviced (needed an oil change).
It definitely needed it, as I just moved to Naperville from Virginia, so I drove my car through that trip 3 times — once to get here, then a round trip from Naperville to Richmond, Va and back.
I was very surprised at the speed and quality of service. I worked in a small garage for about 5 years doing basic automotive maintenance and state safety inspections, so I know when a mechanic or garage is trying to screw a customer out of money. The person helping me, Luke was very honest, and did not push for extraneous work to be done. All I needed was an oil change, and it got done (quicker than anticipated, I was quoted an hour, took about 45 mins!) Please note that was on a Saturday, and they were pretty slammed with customers. The oil change came out to be around 33 dollars, which is about 5 dollars cheaper than at the dealership I used to go to for maintenance. Included was a free overall inspection — in which they topped off my washer fluid because I was low, and also a free car wash. I was also notified that my tires needed to be replaced — I knew beforehand that they were going pretty bald. They didn’t push for the replacement to be done right then and there and told me to try to get it done before the weather gets too bad in the upcoming winter months.
I got a quote for how much replacing all four of my tires would cost, and the options available, and after some research and calls to some people I know, the price they gave was a little more expensive, but very comparable. Not to mention to pursue the other option I have would include having to ship tires in and take them to be put on in a shop anyways. Also the option Valley Honda gave me included a 1 year road hazard replacement warranty, which the other option did not included unless I wanted to pay an extra 50 dollars.
Overall, I would highly recommend them. I’ve been to a number of shops and dealerships for parts and maintenance work, and I have to say that Valley Honda surprised me. They were very professional, very quick, and very helpful.

great place to get your car serviced. they have a cool lounge. real coffee, wifi, and apple computers, tv. The lounge is better than the AAdmiral lounge at Ohare. Great experience. better option than getting your quarters stolen at Jiffy Lube.

I recently visited this dealership for a express oil change, but to my surprise the service man came out side and informed me they didn’t do oil changes on Acura’s,
I asked if he could repeat his statement, «do you know this is a Honda dealership, we don’t do oil changes on Acura, because we don’t carry any of the parts if we have to replace them» I was shock, reason being I always take my car to Honda or Acura for a oil change, which ever is closer to me at the time I need the service, and beside Honda is Acura, I am the third generation of buying Honda products, I know Honda products in and out, not to mention I am a share holder of Honda, so it pissed me off that he was turning away revenue. In all my adult life I have never heard someone tell me that their company don’t work on Honda products, then for him to insult my intelligence and say” do you know this is Honda”, how could I miss the blue sign with H, REALLY ARE YOU KIDDING ME! Let me say I am so in tune with Honda I did my class project on Honda in grad school so its safe to say I KNOW WHAT THEY CAN DO AND NOT DO!
my money and great credit spend like anyone else in this community, I am surprise of that guy ignorance in this day of time. But no worry I will not be back and will share the bad news all over town and media about Valley Honda dealership.

I didn’t buy my Ridgeline there, but I use their service department and I have to say that I’m mighty impressed with the folks in the service department. The waiting room is sweet — computers, coffee, big screen tv’s. The price for the oil change wasn’t bad. I’ll continue going back.