Steak ‘n Shake

I will not be going back to this particular location any more. Twice now I’ve been to this location and received horrible service. The first time was early morning only one other table of people my brother and I waited 20 minutes for our food there were at least five staff members there and we never received our milkshakes after stopping a guy and asking him for them. Tonight was the same thing I counted at least 10 workers no one was getting their milkshakes and the manager was just pretty much walking around doing nothing along with 4 or 5 workers. This has got to be the most unorganized group of people I’ve ever had the misfortune of coming into contact with. I’m glad there is another location close by or I’d have to give up on steak and shake for good.

I tried to give them another change but nope! Waited literally 30 mins to get sat and then we waited 15 mins after we sat and the waiter took someone who came in after us order first! I’m currently waiting for my water which I ordered 10 mins ago and I see my server hanging out in the back. I believe his name is Michael and he is just hanging around with his co worked with not a single water to sip on. This is my LAST time coming I this steak and shake.

No hostess to seat you. Waited too long just to sit down. Waitress Regan was great but my BLT was awful. Bread was toasted too much almost burned. One lousy thin slice of tomato.
Won’t go back.

WOW… terrible service! Cooks in the back working hard to serve fresh food while servers are actin a fool. Great cooks + bad service= COLD.WET.SOGGY. Not sure it’s food experience. Must be great to get paid to do nothing except hang out with your friends and goof off while paying customers wait 30mins in line to get served pig slop.

This is the worst steak and shake I’ve ever been to in my life. Been here for 44 minutes, it took them 20 minutes to even wait on us, then rushed us for our entire order, took another 10 just to get our drinks and here it is 45 minutes after walking in and we don’t even have food. There is only 2 of us too. This place needs to get their crap together. I won’t ever be back.

Food is good but staff and service are terrible! They need a hostess for starters!!! Servers shouldn’t have to seat people, that’s a hostess job! So you have to wait forever to be seated. The kitchen staff sucks too — food is slow to come out, it’s incorrect, (even though what you did in fact order is in fact on the darn ticket). And heaven forbid you want your drink refilled. Oh and u you want to go through the drive through? Forget it! I’ve waited LESS time sitting in the waiting room at a doctor’s office!

Their food is great but the service is horrible and so slow. Waited in the drive thru line for over 30 minutes just for 2 milkshakes.

If you want service, go elsewhere, you will not find it here. They fawn over the staff that is eating, but refuse to serve anyone paying, It also looked like nobody knew how to bus a table. The manager was offended I should want to order, but he had the personality of a former Pennsylvania Department of Motor Vehicles employee. I have to give the one star, to a place where employees are annoyed by your presence. Just awful.

Probably the worst steak and shake I have ever been to. Food was good, but the service was horrible. Approximately 25 – 30 customers in the entire restaurant. Food was slow to come out because servers were distracted and orders were wrong when they arrived at the table. Ordered 3 milk shakes and they arrived melted since they were sitting on the counter and we had to remind the server that we ordered them. Do not recommend this particular steak and shake to anyone.

I understand the orders are prepared to order and that’s their motto and what separates them from other burger joints and the wait time may be excessive. But if I’m waiting an extended period of time that means my order should be right and fresh. Steak n shake does have the best fast food burgers that aren’t filled with dog meat like their competitors. So I get that, what I don’t get is not paying people what they are worth therefore they do a better job. Let’s face it for $ 7 bucks an hour do you really think these people give a damn about the level of service you receive? Lol what pisses me off is people placing big add orders becoming impatient and driving off which Jacks everything up so it’s not always steak n shakes fault. I’m generously giving 3 stars because although they jacked up my drive through order my shake was prepared right. I’m indifferent and will probably be back when I have a craving for them.

It doesn’t matter what time of the day it is. This steak and shake is always slower than a hill of beans. Not only are they slow the drive thru doesn’t like to say hello. My order has been wrong 2 out of 4 times and then 1 of the times it was right the Frisco melt only had enough meet for ¾ of the bread and then didn’t have but a taste of sauce. Common yall. You have 1 job. That Frisco melt is not cheap. And you want to do a half a$$ job? Thanks for the coupons in the mail but you can stop sending them. I’m done with you guys

I’m giving a star only because i it requires something. We got here at 9:00 PM and it was busy but we sat waiting until 925PM and no one even acknowledged we were here. I approached the manager and he came over and appologized. He said he would give us free shakes with our meal. Twenty minutes later they come out with shakes. At 10pm they bring out a check and the wrong food.
Oh, the check had a charge for the shakes.
This place sucks.

We sat for a good 10 minutes before I finally asked if anyone is working our table. It would be nice if they acknowledge your presence. Little did I know our server was the one walking back and forth without acknowledging us. So much for customer service or non existent customer service.

I would give anything to have another Steak and Shake closer to me. This one SUCKS. I’ve never been here and had good service. I’ve been sitting here for 30 minutes waiting on my food and just got it. Surprise. Its wrong. If their food wasn’t so good (when its right) I’d NEVER come back to this smelly shithole.

I’ve been coming to this location for about 8 years, and have to say that the service has really gone downhill in recent years. Apart from McDonald’s, this S&S is the only other burger place that offers a drive-​thru option on this part of the EW Connector. But if it’s speed you’re looking for, you’re probably better off driving a little further down the road, getting out of your car, and waiting in line at Five Guys. Dine in or drive-​thru, this Steak & Shake is super sloooow — I’ve seen paint dry faster.

Poor service and super slow. There is no customer service here at all. The people working in here look like they could care less if u get your food or not. It shouldn’t take over 30 minutes to get a milk shake. Could not find any manager on site. Maybe that’s why it’s like it is. The one in Kennesaw is so much better. This location needs to get a whole new staff. Please hire people that have a work ethic and care about what they do and not just show up to work.

It seems most Steak N’ Shakes are the same these days. The service can either be super good or really not great at all. I’ve been here a few times. The first time, I did not enjoy my burger and the manager said he would’t replace it. I quote «me don’t operate like that» was his response… Well, I decided to give them another chance as I do generally enjoy the food. This time, it wasn’t bad and we enjoyed our meal. So like I said, it’s pretty spotty service if you eat here. 3 out of 5

As a health-​conscious vegetarian, you wouldn’t normally find me eating at a Steak n Shake, much less writing a review of one. But we had promised the middle child that we’d come here, and given that the family tolerates my own boiled peanut fixation on our periodic jaunts across the continent, it seemed only fair to accommodate his request as well.
So this isn’t so much a review of the food as it is a letter of appreciation to our server Amber, who showed up with the very best of Southern graciousness, welcoming and cheer to not only meet our manifold requests but anticipate and exceed them. She offered water before we knew we would need it, and brought little extras, and did it all with the friendliest of smiles. And she has the spiffiest nail polish job, a confection of silver and pistachio that nicely matched the peppermint shakes as well as the faintly greenish tinged water glasses.
Okay, the shakes admittedly stole the show — mine was generously lavished with oozing caramel and fudge sauce, not just on top but all the way through.
And yum, cheese fries. They aren’t my beloved Nathan’s Cheese Fries, but Toto, we’re not in Coney Island any more, so these will stand in nicely.
Just might come back…

Shake came so late and then with 2 big pieces of plastic container in it. The order came wrong but I was too hungry to send it back and they charged for everything. Such a courtesy.

Very slow drive thru… My Tip: $peed it up!!! *******update******* In addition to the slow drive thru, the cashier wasn’t friendly at all, the little girl all but threw my debit card to me after taking my card without saying hello, (just giving me my total) …after mean mugging her before I pulled off, she smile and said, «Sorry, have a good night» My mint chocolate shake was decent, eventhough the first taste had a little minty cough syrup taste to it, but after I stirred it around a bit, it was fine. The whip cream was soggy on top (probably because we waited so long), sloooow service.