Ace Limousine Service

Had a noon reservation today. It’s 12:45 and no car. Tried calling, emailing, messaging through Unilocal,and texting — with no response. 12 VERY disappointed people. Thanks, Ace, for ruining 2 people’s birthday plans. And a perfect Saturday.

Rented a limo for my engagement party from Austin Limos, and ended up having too many people RSVP yes and had to get a last minute limo from ACE Limos. Thankfully he had something available.
Limo arrived and we had half our group go in one and half go in the other, the limo from ACE broke down on the way to the party on the side of a bridge! Thankfully we had the second limo turn around and pick them up to take them to the party. The driver called and said they were sending a second car to take us home at the end of the night. Well that didn’t happen, instead they just tried to fix the vehicle, so on the way home IT BROKE DOWN AGAIN! Leaving my fiancé stranded once again! I had to send the other limo company to pick them up again! Causing me to pay over time to that driver.
Then the owner calls me at midnight trying to make things better and only give me half a refund. I told him we needed to discuss it Monday morning not while I was drinking and entertaining a bunch of guests.
With the advisory of my fiancé and family, I stopped payment on my credit card because I was not going to pay for a failed service.
The OWNER of the company sent me hateful text messages telling me KARMA will get me. Very classy.
Clearly this man doesn’t know how to own up to his companies mistakes.

Recently booked Ace to take me and some friends down to float the river and wow what a great experience! He was very professional picked us up at our requested time and was very flexible with scheduling. The limo he took us in had an awesome sound system and at one point we couldn’t figure out how to use the radio in the back so he pulled over on the side of the highway and showed us how it worked and told us «If your riding with me I wanna make sure your having a great time!». It was a small gesture, but meant the fact the he pulled over to make sure we were getting the experience we paid for.
This guy opens the doors for you every time, is willing take pictures for you and all your friends and is very accommodating if you need to pull over to use the bathroom or to simply pick up more beer haha. The only mishap we had was that we floated the river and it took longer than expected and we weren’t able to get a ride back because of some miscommunication, but he was very kind and professional and I talked to him about the pricing and we came to a solid resolution.
Overall great service, great ride, very reasonable price if your splitting it amongst friends and would book him again for any other future events! Thanks Ace you the Man!

Worst experience ever. Rented for my dad birthday, they were suppose to be at our house at 12 for pick up called at 11:57 and they had forgot about us and said they had a new intern and she didn’t schedule is, so they said they would give us an hour free and an upgraded limo. They arrived an 2 hrs later it was no longer a surprise and the limos ace didn’t work so they drove us to round rock to switch limos. Got in that one and ace still didn’t work! We were all sweaty and just came back home after being yelled at by the owner that he already had all our money and didn’t have to refund it. On top of that he called the cops to our house because he felt scared for his life because we were very unhappy with his services!!! Never ever use this company!

DO NOT USE THIS COMPANY!!! Very poor service, old fleet and air conditioning barely works. Booked directly with Ace the owner — paid upfront prior to the trip. Upon getting into the limo the driver apologized for the air and said it would get cooler along the way — which it barely did. Once we arrived to the winery we informed the driver of a low tire which he did nothing! We had a flat five minutes after getting resuming the trip. The car had s donut tire and NO jack! We were told that we had to wait for AAA… Car now 80% inside! So one of use solicited help from a neighbor with s jack. As the neighbor fixes the flat — the driver stands talking on the phone.
The owner agreed to send another limo to meet us at our next destination (salt lick) and to provide another hour of service HOWEVER once we finished getting our food and were getting into the new limo were were told that he would not take us any further unless he could swipe my credit card … I asked why since we had already paid upfront and needless to say we were not at our original pickup point… normally that’s where all final transactions take place! Needless to say — the driver took off and left the 8 of us at Salt Lick … Lots of choice words back and forth occurred after that between myself and the owner. check out BBB.

Usually when friends from out of town visit Austin for the first time we rent a limo and take them around to all the nice restaurants and bars.
Well my little brother came in and I decided to give Ace Limos a try. It was the worse limo I’ve ever been in.
— Limo was VERY dated and the tint was peeling off the windows.
— AC Hardly worked (and it as in August)
— Smelled really bad in the limo
— Bluetooth did not work
— Did not have an adapter for the phone to listen to music
— Speakers were blown out in the limo
We usually hit up hula hut, and I know from previous limo drivers that theres no way their limo can pull up front because of the dip. I decided to let the driver know this, he thanked me for this.
Fast forward a few hours of drinking we headed to Stomping Grounds off Anderson which is near our home and a last stop for us. The driver goes to pull in and bottoms out the limo. So we get out and try to help push the limo forward which does not work. At that point we just leave the driver and go inside. Cops show up, wreckers show up because this limo is teetertotting on the damn entrance. While this was pretty funny, I felt bad for the driver as he was pretty nice. They finally got the limo un teetered and we left after that.
It’s a terrible limo. If they get a new one and a new driver I’d be more than glad to try them out again. The driver was nice, but c’mon you gotta know that limo ain’t gonna make it over steep entrances.

First of all he was late, since when do you wait on the limo… they’re supposed to wait on you! It was also one of the raggediest limos I’ve ever had the displeasure of being in. The so called blue tooth radio system didn’t work, most of the glasses were dirty and then as we were leaving our last winery we had to wait for this arrogant jerk again! He made no apologies for anything and still wanted to charge us for an extra hour! This limo service is awful and if this is the best that’s out here, I need to get into the limo business!

My daughter was graduating from school this year, and her wish was to have a limo pick her up so she and her friends could ride around Austin and celebrate. I didn’t think I could afford one, but then I bought a Groupon for Ace Limo. When I called, Ace was the one who picked up the phone, and he couldn’t have been a nicer man! He, actually, got excited for my daughter and he made me feel happy when I hung up.
I had some questions leading up to the date, and had a hard time trying to catch anyone on the phone, but when I emailed, I received courteous, quick responses. The day of graduation, Ace Limo sent out a DOUBLE STRETCH limo, much to my surprise and to the delight of the kids. The driver, Rob, was super friendly and courteous. The inside of the car was clean and stocked with champagne glasses, iced waters and plastic cups. The ceiling changed colors, so that was an added cool effect! One window wasn’t working, so the kids could only wave from one window, but they had a blast and I AM SO GRATEFUL that my daughter’s dream came true. THANK YOU, ACE LIMO! I will definately use you, again, in the future.

This place is broke d***. We hired them to take us to a concert last summer (July, hotter than Hades) and they showed up in a hoop-​dee with no AC and even worse, the #)$*#$ windows did not work and could not be rolled down. Avoid.

I really wanted to use this company because the car pictures he texted me looked really clean, but due to so many bad reviews I decided to ask him some questions. He got really defensive when I asked him if the a/​c worked (reviews had mention a/​c issues and I wanted to make sure this problem had been resolved). He never answered my questions and instead got just super unprofeassional and abrasive. I decided to end our correspondance. I gave two stars to be fair becuase I did not ever actually use this company, but I honestly feel like I may have narrowly escaped a harrowing experience.

Have to say Ace Limo is the best! I recently rented a limo to go out to Hill country and have to say they are great. The ride went well, driver was friendly and very knowledgeable about the wine tours. Great job guys!

I think I would have to agree with Dana G on this. Not only did they show up a little bit earlier than was planned, but he was polite and had a great personality, which beats the stiff, dry drivers that I have had in the past. The ride was smooth and don’t get me started on the bad boy stretch cadillac that picked us up! Was amazing from pick up to drop off. They don’t charge enough for the exceptional service that was provided. I will Definitely be referring them to everyone I know as well as using Ace Limo for all my future needs! You all Rock!

Great service and clean limos, also a good price for the limo and courteous drivers

The WORST service ever!!! Very unprofessional… Rented the limo for a winery tour, no a/​c and radio/​cd player didn’t work. When making the reservation I told the owner I’d like to pay the day of. Then come to find out the owner charges my credit card after I paid the driver in full!!! Oh, what money? It’s missing all of a sudden, still haven’t settled this. The worst service I’ve ever experienced, I highly recommend using someone else.

I had a good experience with Ace Limo service. It definitely was the best price for our wine tour in Wimberley (a pick up, 3 stops and drop off… fairly simple and all in a line). The driver couldn’t find the house so was a few minutes late, but told us we had him an extra 30 minutes. Driver was a nice guy and got us everywhere in good time. I would definitely use them again.

Rented Ace Limousine’s for my husbands 32^nd birthday. We had the best time ever. The car was the newest body style and the I was pleasently suprised becasue of how money I saved compared to some of these other companies rates. I will continue to recommend you guys to all my freinds.

A very basic amenity in your limo could be a huge ordeal: I get a call an hour before the limo is to show stating there was a wild party the night before that resulted in all 14 glasses being broken. I was then told that there were plastic Dixie cups I could use. Um, no and no. Had to go round and round with the driver. This was for a wine tour, not to mention a very special someone’s birthday. I did not pay hundreds of dollars to be in a nice ride only to be drinking out of some raggedy ass picnic cup, thank you. The limo driver proceeded to tell me he would be late because he had to stop by the office to get more glasses. (No problem there at all — I really appreciated that because those glasses were vital for what we had planned and we certainly weren’t in a place to go buy some ourselves within an hour.) Later, the driver tells me he caught hell for getting glasses from the owner. He states the owner said he doesn’t provide glasses and I should read my contract. Uh — I had 2 pages of contract that a 5 year old could read in 22 seconds and it says nothing of the sort (I did double check). What it does say is that you will be charged for broken/​missing items — and guess what — glasses are specifically mentioned (so how can you break it or take it if it’s not there in the first place???). I even asked ahead of time to make sure the limo had 14 glasses btw; the answer was yes.
Another case in point: Owner says he’s getting an iPod jack installed in the future. Driver says they have one already but the owner gets mad every time someone takes a cord, so you can’t use it and the owner just leaves the access of the DVD and CD player (you can only use one or the other, not both at the same time btw).
Let me throw the good in here: The limo was pretty clean and close to what was advertised (though only 14 children would fit in there comfortably, not 14 grown adults). The limo driver did call the day before to ask if we wanted water or sodas. He did have a few in the limo. He did have ice. He did have a corkscrew. He even had 12 glasses when it was all said and done. He also gave me some helpful info on the places we were going. He even went above and beyond to go retrieve someone’s purse that was left at the first winery. I really appreciated his efforts and tipped him a second time, beyond the initial mandatory 20% because of it.
If you want a straight answer it probably won’t be found at Ace Limos: When I paid for the limo upfront, I was also charged a mandatory 20% tip. Awesome, I love getting all of the financials out of the way. What wasn’t awesome was that when the limo driver made it known that he had to go over the river and through the woods to grandmother’s house to get those glasses, he also asked that I take care of him (and no, he did NOT mean like that). Uh really — tip you for something that is supposed to be standard and had nothing to do with me as to why it was such an ordeal? I proceeded to tell him that he should already have a 20% tip. He tells me that the owner said no tip was left for the driver.
: MAJOR EYE ROLL RIGHT OUT OF HEAD. AND ONTO FLOOR. AND DOWN THE ROAD. :
(Final note: Even with all the zoo-​otic chaos, had honesty at least been consistent, I would have left with a much better impression. Dishonesty just chaps my ass — regardless of who it is.)

Worst limousine service EVER! Please do not give into their low prices. They have zero class, completely unprofessional, and horribly managed. They manager on the phone literally called me «sweetie,» and when I said don’t you dare call me that again he actually said,“What, is your husband going to come beat me up?” Seriously? What business would say something like that? So trashy. AND, the limo that came to pick us up for our wedding it had virtually zero air conditioning and holes in the ceiling where the safety bars were suppose to be. In our contract it said it would seat 16, when in actuality it barely sat 14. Horrible. Horrible. Horrible. Don’t do it.
The manager said they owed us nothing from our horrible experience. Said if I didn’t sound so high and mighty that he might help me, but since I was mad he wasn’t going to help me. So ridiculous. There’s a reason they have 1 star.

Ace did a wonderful job for us. The limo they sent was right on time and much bigger than we expected. It was fully stocked and very nice. The best part though, was our driver, Chris. Very polite and courteous. Exactly what you would hope for!