Advanced Auto Parts

There earlier today. 4 people working. Two customers, including me. Waited for 5 minutes and no one addressed me so I left. Really bad customer service.

I was on their website and purchased some wiper blades because they were 15% off. I went to the store to pick up the blades and when I got there, I was chided for ordering them online, «how much did you really save from ordering online?» when I said 15%, he gave me a dirty look… the whole store is covered in «buy online and pick up in store» and I’m chided for doing just that. How does that make any sense? Very uncomfortable. On the upside, a female employee there was super nice and installed the blades for me

Walt saved the day! I came in for power steering fluid and ended up needing a entirely new power steering fluid reservoir. I thought I was going to be stranded at Advanced Auto but Walt literally put together my reservoir and sealed it with poxy. Well enough for me to refill it with fluid and make it home. He and the other employees were all calling around to see of any auto part stores nearby had the reservoir and no one had what I needed but I still really appreciated it. But they soon had me on my way and I couldn’t thank them enough. Awesome staff. Thanks again Walt!

This place (& Ruben) saved me today! My car wouldn’t start this morning. Zero power. So managed to get a jump and drove here. There was a lot of corrosion so replacing my battery turned into a major chore. But it was done without a complaint and my car is now running again. Fantastic customer service… Thank you!

This place is AMAZING. and Jonathan that works here, you deserve a raise. I was put out trying to get my headlight fixed and had been ignoring it forever after they told me at Willie’s it was an electrical issue and Pep Boys sold me the wrong light. I was feeling bitter to say the least. I went into Advanced hoping to get the correct light so I could get my husband to fix it. WELL, they told me they would fix it for me. Jonathan spent about half an hour out in the heat taking the battery out of my car and fixing the corrosion (Walmart did not do a great install, apparently) and installing the new light. He had a great attitude about it and was really honest. I will continue to go to their store for my auto needs. and so should you.

good customer service. This store is well organized and the people that work there are customer oriented.

I just learned how much they charge for auto parts compared to a garage. Amazing! The internet generally seems to be a little cheaper for some items, but the customer service if there’s a problem makes it much simpler to buy at the store. Especially if you’re not handy at fixing cars.

I go to start my car and nothing. ARGH
I do the baking soda trick (the battery terminals were corroded) and the car starts. I decide to play it safe and get a new battery.
A saint named Alfredo works at this store. He tells me about a couple of batteries. I chose one.
He takes it to my car and apparently the situation is BAD (the various customers that past by and freaked out at the sight of it repeatedly confirm this). The battery was missing one of the covers (i am CERTAIN i know where that happened) and the acid had been splashing out and pretty much ruined the terminals.
He tells me that he’ll replace the battery, but that I need to go somewhere to get the terminals replaced. I ask him if he can recommend someone since I don’t know where to go. He says yes.
Next thing I know he disappears into the store and gets all the stuff I need to fix the problem. He spent a good ½ hr to 45 minutes with all he had to do.
He told me that he was concerned someone would take advantage of me if I went elsewhere (I’m sure he’s right).
So now my battery is fixed. I have brand new terminals and everything is cool.
I tried to give him money for his time and he refused it.
Like I said, a saint.