Armada Towing

I arranged for a tow through AAA, which uses Armada Towing exclusively (I think) in the Austin area. Michael, the tow driver, showed up on time, and was able to load my vehicle onto the truck directly from my garage, since it was dead in the water. He was personable and professional and did the job very quickly and efficiently. No problems… great service.

I locked my keys in the car and called them through AAA. They came out and open my car about 30 mins after I initially called them.
The guy was friendly enough and he had my car opened in about 3 minutes.

Pretty poor customer service. I needed a battery changed and they CLEARLY did not want to help me. They were unable to diagnose, but I told them it was absolutely the battery since my trusted shop checked everything else out. Should have been covered under AAA Warranty. They didn’t even bring a battery to test or replace. Stay away from these guys.

My experience with Armada begins with a AAA call because my car starter wouldn’t turn over. It Austin people… You have to wait. They have to fight the traffic like the rest of us — even with that it was about 30 min. Unfortunately, AAA sent a tow driver with the wrong truck even though I told her I couldn’t get the car in neutral. I didn’t get his name but he was very courteous and tried everything to get the car to start. He actually stayed with me until my husband arrive ! He then made arrangement for a another tow to come … This time only 20 min.
His name I got! Rick. Rick was incredible– with great customer service skills! The way my car was in the parking lot proved to be very challenging but after much debate and trying different angles, Rick was able to maneuver it out. Rick had a great personality and adding some light humor to the situation really help keep my stress level to a minimum. I would absolutely use them again and if I get a survey from AAA I will give a glowing review all thanks to Rick!

Locked my keys in my car, it took Armada Towing exactly 10 minutes to get to where I was and help me retrieve my keys! These guys are awesome, I highly recommend this business. Thank you!

HORRIBLE!
My son had a flat about midnight in February. Took about 90 minutes for the truck to show up.
They had to tow the car as they couldn’t find the tool to unlock the lug-​nuts. (Shouldn’t they carry that sort of thing as standard??) … Anyway.
The tow truck driver was TOO LAZY to hook the car up to the winch. So he had MY SON DRIVE THE CAR UP THE RAMP without hooking up any chains or anything.
Then, he had my son put the car in park, set the emergency brake & that was it. The driver did NOT chain the car in place!
When they got the car home, the driver had my son BACK THE CAR OFF THE TRUCK!!!
And during this, parts from the undercarriage were RIPPED OFF & we found car parts lying in the street the following morning.
They have since fixed the damage at no cost to us… But we have yet to discuss the LIABILITY ISSUES!

This towing company is the slowest I have ever seen. They are blocking the driveway in my apartment complex and keeping me from getting home for over 25 minutes. There are over half a dozen cars waiting. They are trying to tow a sedan… How hard can it be? They are inconsiderate and slow.

Have used them 2x now in the last week through AAA. Both times they were on time, and the driver was polite. The second time I used them, I arrived to the vehicle at the same time as the driver and discovered I also needed my door popped, as the keys were locked inside, however I didn’t know this when I requested the tow truck. They sent out a locksmith, and had a giy there in about 5 minutes. After the door was open the car was loaded safely and the driver gave me a ride home. All in all, I would recommend them to friends and family, despite their mediocre rating.

So I marooned my minivan trying to back down my friends steep driveway. And AAA sent armada towing out. They were very quick to show up – under ten minutes, which was awesome. But I was initially nervous because tow driver seemed young and overwhelmed, which is understandable since it was a crazy situation – there was a few feet drop off on one side, car was up on curb, you couldn’t even open the door or pull forward – but he was quick to call in help (which showed maturity and humility on his part). I didn’t think there was any way my car would be unstuck without being damaged, but the young guy and the second driver were deliberate, careful, and took their time. And the only bit of damage was what I caused initially. It was amazing really. I don’t know how they did it. I would call them again should I ever get stuck again, through AAA or not.

I was concerned from some negative reviews, but the tow truck driver was on time and very helpful. My vehicle was located in a parking garage that was too low to get a tow truck into and he, along with some of my coworkers, pushed the vehicle to the entrance of garage where he was able to pick it up.

I have AAA, and every time I’m in a pickle, these are the guys who show up. They’ve always been timely, super-​helpful, and very friendly.

I can’t believe AAA has a contract with this horrible company.
Short version:
It took Armada Towing a total of FOUR AND A HALF HOURS and three different service guys to simply come out and replace my dead car battery. Something that should’ve been done within an hour! They are completely incompetent, and two of them did not speak good English and seemed to have problems understanding me. None of them were very helpful at all.
Long version:
Came out to a dead car battery over the weekend. Called AAA immediately and they sent someone out from Armada within 30 minutes. The Armada guy tells me he’s not sure if it’s my battery and that the battery terminal needs to be replaced with a mechanic before they can help me. He jumps my car and I drive straight to the auto shop. The mechanic takes one look at it and says «your battery terminal is completely fine.» Runs a test and it clearly shows its the battery that simply needs to be replaced. I get my car jumped again, where I go home and prepare to call AAA again to have it actually replaced this time. I’m already annoyed I went to the auto shop for nothing because the Armada guy was incompetent.
I call AAA again, tell them what happened and that I want a different person coming out again because the first was wrong and has wasted over an hour of my time. AAA can not guarantee you don’t get the same person sent out — such BS. A second Armada guy arrives 45 minutes late and he DOES NOT BRING A NEW BATTERY after I specifically requested it again. His response? «You can just go to Autozone or something». I am furious after now having wasted over 2 hours and call AAA again. I ask for a different vendor to come out. They tell me Armada is the ONLY one servicing my area.
The third Armada guy arrives and guess what? He ALSO DOESN’T BRING THE CORRECT BATTERY. I am livid at this point. He finally leaves to go get the correct one, and returns 30 minutes later. He also originally tells me it is covered under warranty, I fill out all the paperwork, then he realizes it’s not, and scratches out the «free» price and writes in the total. These guys are all completely clueless.
I file a complaint with AAA and talk to the supervisor, which most likely will do nothing.
Bottom line — do not EVER use Armada if you can help it. 4.5 hours wasted on a Saturday to get a simple battery replacement is absurd.

I contacted AAA last week to get some assistance with changing a tire. A man from Armada towing came out, on time might I add, to assist me. He was very nice, and quick to complete the job. I then drove my car directly to the tire shop to get my flat tire repaired. After arriving, and the gentlemen working on my car, I was informed that when they were removing one of my lug nuts, the post broke in half. This was caused by the lug nut being cross threaded and therefore unable to be removed. I informed them that I had just had AAA come out and change the tire, they then suggested that I contact the towing company and have them pay for the repair since it was there guys fault that the lug nut was cross threaded. I called Armada and spoke with the manager Brandon, who was nice at first and understood my situation. He stated that he was going to call his guy and find out what happened and then call me back. So, I waited and waited and no call. I then decided to call back and was then told that Brandon was still waiting on a response from his boss and he would call me back. Again, nothing!!! So, I called again and finally got in touch with Brandon, who then decided to put me on hold for roughly 12 minutes. He came back on the line and informed me that they would not be paying the $ 80 for the repair until they could send one of their guys out to determine if in fact it was their fault. I told him «do you really think that your guy is going to come out here and admit to screwing this up?» he said «no, i dont think so», to which I replied «then why are you telling me this?». He of course didn’t have an answer for me. Bottom line is, he flat out refused to assist me in any way after I told him that I didn’t have that kind of money with me, and that I shouldn’t have to pay for something that one of his men screwed up!!! I informed him that I would call AAA back and escalate the claim with them, to which he responded «go ahead, they will have their managers call my GM and they can deal with it».
I WILL NEVER USE ARMADA TOWING AGAIN, AND I WILL MAKE EVERY EFFORT TO KEEP MY FRIENDS AND FAMILY FROM USING THEM AGAIN! Social media is powerful, and I fully intend to use it to let the public know this company doesn’t give two $h!ts about their customers!

Wow. I hope I never have to call upon these people. Just had an experience with one of their drivers who was unprofessional and did not care about safety on the roads. They followed us at a very unsafe distance on the elevated span of 183S (a very congested stretch of highway.) We proceeded to watch them cut around several other cars and gravel trucks all the way to Loyola and saw them almost cause an accident at the flyover to I35 S. They were speeding and weaving around so much we could not even get their number to report unsafe driving. They drove as if every vehicle in front of them was an affront of the highest degree. It was bad enough to make me wish we had a dashcam on our car.
If you have a choice, I would avoid this company. All I could do is laugh at the sticker on their car saying safety is their # 1 concern. Reading all the other reviews, you’d think their drivers could manage get to the scene on time with the way they are speeding.

The clutch slave failed on my old beater pickup so I requested a tow through AAA roadside assistance. They were going to charge an additional $ 8/​mi after the first 7, which I find ridiculous, but that’s another story.
AAA said the truck would be there by 8:12 (we called at 7:16), and at 8:13 I called AAA to find out where the truck was. They had no idea, said there was no reason for a delay and they would check with dispatch. Another 20 minutes went by and I decided to cancel the tow and get a Lyft home, and leave the truck in the Walgreen’s parking lot until I could fix it the next day.
We checked the location of Armada towing: 20 minutes from our location by car according to Google maps. Assuming they LEFT the place at the time they were supposed to be here, they STILL should have been here by the time we called to cancel. 1.5 hours to make it 20 minutes is unacceptable. I hope AAA cuts ties with this poor excuse for a business ASAP. Also, no contact from the driver whatsoever. That’s just poor etiquette.

Horrible horrible horrible!!!
AAA AUTOCLUB sent them out because I locked my keys in the car. AAA said they would be out in 40 minutes. I was at a grocery store and had my baby with me and fresh and frozen groceries locked in the car. An hour and a half later they finally came after calling aaa about 3 times.
The guy from Armada towing could not unlock my car door no matter how many times he tried. My electronic mechanism would not unlock when he would get the long metal stick and press unlock, I think it is a security feature on my car. Then he was trying to use it to pull up the unlock knob with no success. I was there with him in parking lot for another hour. After him promising he would get my car unlocked, in the end him calling his boss and saying he couldn’t do it and they could tow my car home.
I called another place, they came in about 20 minutes and he got my car unlocked in about 5 minutes or less.
Unbelievable!
This all started around 640pm and I didn’t get home til 10 pm

I have a triple A gold membership. I was told armada towing would be here in 45 minutes, it’s now 2 hours and the driver told me he got lost
I can’t believe triple A uses such shitty vendors. This is outrageous.

Avoid if you can. There was something disrespectful and surly about my driver, and also suspicious. The driver asked endless questions about my car — he was just there to tow it. He seemed to want me to allow him to take the car to his friend’s body shop or something. I got a good tow, but wouldn’t choose this firm again.

Though it took some time, and had to work through the Better Business Bureau, Armada towing did ultimately fix the damage to my car. The customer service at that point was good. I appreciate their efforts

I can’t believe that they are with AAA, this is the worst company. They have sketchy business practices. They damaged my car, and have been avoiding me since I’ve tried to contact them regarding the matter. The company has been giving me the run around and they are not honest or truthful. I am disgusted that they manage to get a contract with AAA.