Austin Ear Nose & Throat Clinic

I would not recommend this clinic. I was seen by Dr. Kahn and he was not very friendly and was not helpful at all. He walks in and doesn’t even say hello or how ya doing or even a handshake. He just asks me some questions and gives me a prescription and tells me to come back in 3 months. He didn’t even tell me what was wrong with me. The worst part of this experience was their hearing aid center where the audiologist charged me $ 150 out of pocket for a hearing exam and told me that it wasn’t covered under my insurance and then billed my insurance for the hearing exam which I already paid for. Isn’t this fraud? I am trying to get my money back. She also charged me $ 100 out of pocket for hearing aid fitting fees where all she did was program the hearing aids, showed me how to put them on and how to clean them which only took about 20 minutes. And their prices for hearing aids are outrageous. Thank goodness I found out about Costco. Their hearing exams and fitting fees are FREE and their hearing aids are much cheaper.

The non-​medical staff is incompetent. I had to fill out new patient paperwork twice and my medical file was lost due to a paperwork mixup regarding my birthday. I wasn’t seen until 45 minutes after my appointment time and was late to work. Dr. Tobey was okay, but seems burnt out. Dr. Kahn was awful! He was insulting and rude. I have Ménière’s disease and auditory processing disorder, so I went to him for an accommodation letter for a new job.
He didn’t know what DARS/​VOC rehab is (okay, fine, whatever). Doesn’t think hearing loss is a disability (wtf?). He thought that I was lying to my employer by not disclosing my disabilities (told him I did). He changed that to they won’t hire me if he writes the letter (told him that I was already hired). He changed that to they don’t have to accommodate me (ADA says they do). He changed that to my hearing is fine and insinuated that it was all in my head. He finally said that to he’ll spend a long time reading through all my paperwork and write the letter, but it’s still all in my head and I should see someone because of all the other medical stuff I have going on.

Got in a little over 20 mins early for my appt but was seen 30 mins later than quoted. it was pretty busy from what i could see but my time with the staff and doctors was thorough. I saw Dr. Jeff Kahn and he was nice, gave me a lot of information and made me feel comfortable. While waiting and observing the staff i saw that they are all really nice and more than willing to help people.

I had paperwork to do so got there early. All the nurses were very nice and welcoming. The lady who did the hearing test was ok but I think she needs to understand that little man isn’t 2 and he doesn’t care about weird sounds especially when he is on my lap. He knows where I am and there are lights and buttons and so many distractions for a little kid. But the doctor was very nice and very helpful. My son is in good hands with him!

I had a wonderful experience at Austin ENT. I was having reoccurring sinus problems for several years when I first saw Dr. Kahn. He did an excellent job of listening to my history and determining a treatment plan. Dr. Kahn’s ability to accurately diagnose and treat is better than any ENT doctor I have seen. The office staff is professional, courteous and I never had to wait very long. I highly recommend Austin ENT to anyone looking for a good doctor who truly cares about his patients.