Best Western Plus Austin Airport Inn & Suites

Found this place on groupon. Paid $ 95 per night with a $ 20 occupation fee. They also put a $ 50 on my account per night for incidental fees but I’ll get that back after I check out. This place was great! It’s on the outskirts of downtown Austin. Their free breakfast included both a hot and cold breakfast. It tasted a little plain, but it was delish! The staff were nice and the rooms were clean and roomy. Free wifi that worked well too! The place could use some light work bc it’s a little dim in the hallways at night, but other than that, had a great experience!

They waived the $ 20 pet fee. Pool small and cold in October. Not too far from downtown Austin. Most affordable «nice» hotel I could find in the area. Staff accommodating and friendly.

The staff was very friendly. I was there early and they did everything they could to get me in a room as soon as possible. While waiting they let me have access to their fitness facility. They had great recommendations for bbq in town (as well as Unilocal). They had also went out of their way to get me to the airport during a nonscheduled shuttle time. The air condition was just a little noisy so I didn’t hear my alarm. However I contribute a majority of that to me having my phone buried under blankets. Overall the staff is very friendly and goes above and beyond.

Wow, what a surprise. Not much from the outside but as good as it gets on the inside.
Free shuttle with a smiling driver into the late night.
Small snack mart area, tho not cheap, convenient.
Free breakfast has everything you need, from hot eggs to oatmeal, not the packaged kind.
Coffee machine has many choices including Strong coffee, love it.
Rooms all like new, big, spacious, frig and micro, big bathroom.
Classy shampoo, lotions, etc.
Fan and separate light switch in restroom.
Outlet plugs on all bed stands, and lamps.
Carpeted by beds, sleek modern décor.
Dark at night, quality curtains, no need for my eye mask.
Starbucks, Subway, Waffle House across the way, walkable.
Only one wish… Lights in bathroom are beautiful and contemporary but even with the additional mirror, need brighter bulbs for make up.

Thus place was great. Came down for my son’s 16^th birthday. The hotel is out from the hustle and bustle off Riverside. You take Riverside down 10 min and you’re everywhere. South Congress. 6^th. Zilker park. It’s honestly great. The hotel mgr was so nice. Olga our housekeeping lady was very helpful. My mom is on crutches and Olga went above and beyond to help her. She was lovely.
I’m definitely coming back. :)

The hotel is in the middle of nowhere. They have microwave and fridge in the room and downstairs sells frozen personal pizzas hot pockets and ice cream. I found breakfast to be good sausage, bacon, yogurt, waffles, etc. In room coffee was bitter. Bathroom water pressure was fine and warm. Didn’t see an in room safe. Bed was okay, but the pillows were awful and super poofy. I felt like my neck was perched on a mountain. They were all fiberfill and I went through all 8, until I found one I could use to sleep with. Room lighting was a bit dim, but overall okay for one night stay.

A one-​night stay in February, but enough to know that I likely won’t be back. This is a new construction, and in a good location for those with business in the Airport or ⁷¹⁄₁₈₃ area. It’s a bit tough to get downtown unless you travel in the 1 – 2 hours a day that there is no traffic. The hotel itself is nice, and the rooms are huge. The major problem is that the hotel seems to have spent no money on insulating the walls. You can hear everything from hall noise to guests, TVs, toilets and showers in the neighboring room, even at very low volumes. I hope that, as they’re tweaking several other things about this new build, they revisit soundproofing. I have a feeling a lot of business travels will be attracted to the location, but will want a restful (read: silent) night.

A new hotel about 10 mins from the airport and with a convenient shuttle service. The staff were lovely and gave me a great rate. The rooms are spacious and mine had a microwave and coffee maker as well as the basics. On the flip side, there’s no food on site except breakfast, thought they provide a menu for a dial out service. The plane noise I expected, but the thin walls meant I heard more than I ever needed from my neighbours! Overall it’s good if you find yourself stuck at the airport, but other than that I’d stay downtown.

Good staff and service. Spacious rooms and comfy beds. If the shower curtain did not run ¼ inch short, hot water were not just lukewarm, and water pressure were better, the experience would be five-​star.

This is an awesome hotel to stay at. I shared a room with 3 friends, and I feel like there was enough room for all of us.
I loved that it provided a mini-​fridge, and a coffee maker. They also provided soap, and shampoo (we didn’t end up needing them though, but sure comes in handy).
The breakfast was mediocre, but thumbs up for the Texas shaped waffles. The service was super friendly and cordial. The check-​in was pretty fast.
I would stay here again.

Kind of a pain to get here — roadway construction/​closed exits surrounding the airport led to many minutes of the nav chick screaming «recalculating! !» at us out of the dashboard before we finally made it in.
The hotel itself is probably the most best-​kept, modern-​appearing, fresh-​smelling Best Western I’ve yet to stay in. Super welcoming desk staff. Bangin’ WiFi signal. A/​C that makes it feel as though you booked a room in an igloo, if you want it that way, and more pillows & bedding than is usually encountered, which is especially helpful when you, but not your partner, are uncomfortable in igloo-​like environments.
We used BW Rewards points to book the room — otherwise it would have been $ 180/​night?! Ouch. Simmer down there, BW accounting crew!
The unexpected niceness of the accommodation did soften the blow of that knowledge a bit though.
I’m pretty sure we were put in a handicapped room — the bathroom door was nearly double the standard width, and opened outward toward the room right in front of the room door, rather than in toward the bathroom itself — awkward and cumbersome for completely-​abled me, I can’t imagine how someone in a wheelchair would have dealt with it.
The towels were total sandpapery bullshit (this seems to be a trend lately, BW… What the hell? !) and the water pressure in the shower was an even higher level of BS — nothing more than a mere dribble. (I did gain extra appreciation for the handicapped features through this, though — the giant hand rail in the shower really helped me balance on the tub ledges enough to get closer to the mile-​high dribbling shower head and help that dribble rinse me off a tiny bit more efficiently. So there’s that.)
Also appreciated in the bathroom, aside from the fact that it was exceptionally clean — the Norman Bates-​proof shower curtain, with its translucent stripe just at eye level. Thanks, BW, for not letting psycho slashers sneak up on me while I shower under slow random drips!
Getting back in the road and back into Austin proper was far easier than getting in.
I’d definitely stay again, should the price/​points be right, and with a note-​to-​self to correct any negative towel situations *before* morning.

I love this place! When my friends and I used to visit Austin for the weekend, we usually would find a room for $ 85 before tax. During the four times that we stayed here, the rooms were always very clean, the ac was awesome, the wifi is strong, the complimentary breakfast was tasty, and the channel selections were good. I always woke up refreshed!
If you have a car, it is not difficult to get to the highway and downtown Austin. The drive is not long. Sure, there are closer hotels in the down town area, but I don’t want to pay the high price with no breakfast. I have never tried taking a taxi or bus from here though. The neighborhood surrounding it does seem a bit sketchy, but the front desk workers are very friendly as well as the cleaning personnel. The business center also came in handy when we needed to print or use the internet.

This Best Western was such a great deal! My boyfriend and I saw a groupon deal and had to take it. The location was great! Everything we had planned for our weekend trip was no more than 15 – 20 minutes away, including all of downtown Austin.
On our second day, our toilet was leaking, and we called the front desk to let them know. They were so quick and helpful, and put us in a new room very quickly with no hassle. We greatly appreciated it!
It was a very clean, and accommodating hotel. Complimentary breakfast was great as well!

This is a really great Best Western plus location! Close to the airport, but not way out in the middle of nowhere. For a reasonable price (the cheapest, not sketchy hotel I could find) I got a king bed, desk, sitting area, massive bathroom, fridge, microwave, counter space and the HUGEST room I have ever seen in a hotel. Apparently the rooms by the elevators are massive — my
room had a freakin hallway in it! It was super clean and quiet. There was a pool (still a tad chilly when I was there so I didn’t use it) and a small gym. The gym was pretty tiny and didn’t have much equipment — plus the treadmill was out of service, so that kind of sucked. But it was otherwise very clean, well stocked with towels and had a water fountain.
The food you could order via their «room service» (I believe it was off site) was really expensive. I’d suggest leaving for food. Never took part in the breakfast bc it was full of gluten filled items. Not a gluten free friendly breakfast! Also limited fruit.
Free shuttle to the airport — friendly staff. I’d highly recommend this hotel! You won’t be disappointed!

Great place to stay! Very clean, friendly staff, and very accommodating. I took the FREE shuttle service from the Austin airport to the hotel.
Upon check in the desk clerk was very helpful. I forgot toothpaste and they had some in store (they also have other toiletries available which may have been forgotten). There’s also a pretty decent complimentary breakfast. I would definitely stay here again.

Great hotel with affordable price. Hotel room was nice, clean with nice furnishings and good size tv. Complimentary bfast was pretty good. I especially liked the Texas shaped waffle. Would stay here again.

I truly enjoyed my stay here at the Best Western. I’ve stayed at several Best Westerns and this location was the best by far.
The staff was very friendly and welcoming when we arrived. They placed us on the second floor next to the elevator. Apparently, the rooms right by the elevator are massive! Our hotel room had an actual hallway that echoed. Besides the hallway, the room itself was very large with a living area, desk and king sized bed. Everything was clean and well taken care of. The place was recently built in 2011, so not surprising.
Some additional amenities were free hot breakfast, free parking, free wi-​fi, a lot of TV channels, a fitness center and small pool.
This place was exactly what we were looking for at a great price. Driving distance was not too far from downtown and other tourist attractions that we visited. I would definitely recommend staying here if you’re able to get around by car.

The hotel rooms are good, but then the hotel seems to be quite new. Getting into downtown takes 30 min by bus (100) at 1 $. The shuttle worked fine coming from the hotel. Too pity there is no decent food/​beverage outlet close to this hotel.

The worst experience I ever had. I booked their hotel since they confirmed that they have a pick up from austin airport.
When I arrived at the airport and their pick was not present, I waited 15min. Then called their reception. The lady assured me that the shuttle has got to drop off someone in the downtown, and should be there to pick me up in 20min. I waited 30min, still nothing showed up. I called reception again, how irresponsible a receptionist could be? obviously she forgot that I called and requested for a pick-​up. She wasn’t even ready to apologize. Just «we have the shuttle here now, I am sending her!». Overall I waited 1hr. In the meantime, I saw shuttles of HIlton, holiday in, marriot, and several other come and go. My experience with BW had been very smooth. Its probably just this one. And for such an unprofessionalism, they do not deserve my business anymore.