C Choice Properties

Now into my 6^th year leasing from C-​Choice. They have always continued to take care of maintenance requests this past year and a half and have made living at their property easy for me as a tenant. Their staff has been responsive to requests over the years and made it pleasant for me to stay on as a renter. I have stayed this long because they are a great management company that respects my needs.

I don’t understand the negative reviews this company was great. We lived in a property managed by C Choice for two years. If we hadn’t moved out of state we would have continued to live in this property until we were ready to purchase a house.
When we moved in the property was very clean and looked to be maintained well. Throughout our residency we had some issues with the property, water heater, dishwasher, fence issues etc etc. Whenever we had an issue we called or emailed for maintenance and they were there within a day or two. If they needed approval from the property owner it would take a little longer but Lori in the office always let us know what was going on and that they were working towards fixing whatever the issue was.
When we moved out we tried to leave the property in as good of condition as we received it although I know we might not have. Regardless, we received our FULL DEPOSIT back. Even the dog deposit that we were sure we wouldn’t receive.
Every time we had to call the office or email we were treated with the utmost respect and understanding. Once again I don’t understand the negative reviews because we had nothing but the very best experience with this property manager. Five stars all they way!

In short:
C Choice did very little to get rid of the MOLD in the duplex. It took 2 emails, 2 voice mails, 2 calls to the office talking to the office manager and a certified letter threatening legal action to get part of my deposit back. If C-​Choice tells you they will do something, don’t believe them. C-​Choice does not care about their tenants’ health and will rip you off if they get a chance.
A more detailed account of what C Choice is about:
C Choice took over the property from my former landlord after I told her there was mold in the duplex. I come home to a rude note, in all caps, that said C Choice was now managing the property. «CALL WITH ANY CONCERNS!»
I called about the mold and the owner, John called me back. They did get the maintenance man and two assistants to come out and look at it. The lead maintenance man told his assistant to go scrub the mold under the carpet, the guy had no mask on. My sinuses were clogged by the time they left and I was in the other room. I can’t imagine what that guy’s sinuses were like.
All they did was spray the mold with bleach or other compounds on that visit and subsequent visits. The mold was embedded in the carpet but I could never get them to replace the carpet. I closed the room off and never used it again.
I had two more maintenance requests the rest of the time I was there. I never got a call back on either request. One of which was for a few shingles that had fallen off the roof, obviously another problem that could cause mold growth.
Concerning deposits, etc.
Michele told me that she would make an exception and pro rate my rent for the last month. She told me to pay the whole month and they would refund me the rent for the days of the month that I was not actually living there. When I finally got my deposit back, I called and asked why they didn’t refund the partial month’s rent. John said that if I didn’t have the agreement I made with Michele in writing he couldn’t refund it.
They also charged me $ 200 to clean the 70’s era carpet, $ 75 to mow the lawn (I had it mowed a few days before moving out) and $ 150 in cleaning fees.
Save yourself the headache, don’t give them your money.

Unfortunate! I never had any problems with this company… because I took care of every problem in my place! When I decide to move out I get the problem. I mow my yard then they charge me to mow…$ 110! I clean my house to the extreme… they charge me $ 275. Don’t use this leasing agent! If you want to deal with everything use them if you want to get a exciting non deposit…, use them.

Do I even need to write a bad review, when there are so many already written. This is as bad as it gets. Put these people out of business and never rent a property from them. They are the worst! They lie, they cheat, they steal, DO NOT WASTE YOUR MONEY OR TIME!!!

I am a realtor in Austin, TX. I just put my client in one of C Choice property’s and it was filthy when they moved in. They told me that it would be painted and that things would be cleaned… never happened. STAY AWAY FROM THIS COMPANY!!!

Bad rental experience. We rented a house from C Choice properties for 6 months. The house was filthy when we moved in. The walls desperately needed painting. Very poor or no response on getting repairs done! We thoroughly cleaned the house and had the floors professionally cleaned. C Choice refused to refund our $ 250 pet deposit claiming that they had to clean excessive dog hair from the carpet which cost $ 250. The handwritten receipt they gave us could not be confirmed by the cleaning company. The management was very unprofessional. We would never recommend doing business with C Choice properties !

AVOID AVOID AVOID!!!
I have been renting in large cities for over 15 years and this was the absolute WORST experience of my life.
Pros: They stay out of your business.
Cons: EVERYTHING ELSE!
They don’t care who rents from them, as long as you have money, which they will keep when you move out. When we moved in, there was a laundry list of items that needed fixed, they never were. The bathtub started leaking terribly and it took them 2 weeks to fix it, causing the carpets in the hallway and living room to mold. They wouldn’t fix it. I was pregnant at the time and it was causing health issues. We had to change the flooring ourselves. No reimbursement.
My duplex neighbors were the nastiest, dirtiest people. They never took out their trash and they caused a pest problem. C. Choice could not do anything about this apparently. We had to take care of that ourselves as well. Gross.
They will also blame you. For everything.
They told me that my verbal move out date was fine, until it got towards the time, then they said I indeed had to have 30 days written notice. NBD. I wrote out notice, I paid for half the month as agreed upon. When I got my deposit (which I gave them a total of $ 1200) back they told me I owed THEM money!!! They charged me $ 480 releasing fee, but conveniently didn’t tell me… when I could have stayed the whole month and paid less! They also «forgot» about one of my pet deposits, which I was told I would get back immediately when I called them out on it… still waiting. They also charged $ 169 to clean blinds (that I had to clean when I moved in AND when I moved out!) and $ 125 to clean light fixtures. Funny, when I moved in they admitted that it wasn’t very clean. Hmmmm…
I will be taking legal action if my deposit is not resolved very soon.
*AVOID*

The one thing good about C-​Choice can also explain everything bad about them: they don’t get in your business.
I lived on one of their properties in San Marcos for nearly three years and it was a mostly pleasant experience, but the property was managed like a slum. Severe pest problem upon move-​in (that I was than obligated to remedy upon move-​in via the terms of the lease), dilapidated conditions, and several violations of rental law.
They try subversive tactics with their tenants, often «forgetting» to give them forms that works to their benefit. Advice: have a detailed Inventory and Condition form handy and pictures of the property before and after you move-​in. I was nearly screwed out of $ 500 of my $ 700 deposit for preexisting conditions and cleaning that fell under normal wear and tear. We lived with a rotting hole in our ceiling for nearly two years that existed before we moved in before it was finally fixed, no security eye-​hole on our front door, a lack of proper ventilation in the bathroom or the kitchen, and several electrical fixtures broken and useless.
They don’t screen applicants. Only criteria: have money. Their properties continue to lessen in value while they adamantly jack up prices, ensuring the only people who will move in are those that don’t know any better or reckless college students who don’t care. They advertise their properties with pictures several years old, misleading customers on the condition of the property.
I fought tooth and nail for nearly two months after moving out trying to secure the rest of my deposit, and it was only after I threatened severe legal action against them that they gave in.
This is a company run by money hungry amateurs who care more about your payments than your well being and satisfaction. I would HIGHLY suggest looking elsewhere and only doing business with them if their is no other option. If you do… protect yourself. If they don’t give you an inventory and condition form, make your own and require the landlord to be on the property during it and sign it in your presence. And take plenty of photos!

Super unprofessional company. It all started when I cosigned on a duplex for my boyfriend. They said the place would be cleaned… there were provisions in the lease agreement for maintenance… blah blah blah…
The place had cob webs every where after they supposedly «cleaned» and the carpet was filthy. Any time something broke, it took days to get anyone over to fix it… and the people they sent were incompetent. It’s a good thing my boyfriend is able to fix things himself because while he lived there his toilet stopped working (had to turn the water off after flushing or it wouldn’t stop running) and the garbage disposal also stopped working. The guy they sent to work on the garbage disposal was obviously hung over and after showing up hours after he was supposed to, he asked if he could come back at another time to finish the job… which he never did.
Fast forward a year later and my boyfriend just moved out after finding their next renters for them. Not to take over his lease… his roommate wanted to stay. So, basically they got the place rented for free and without a period of time where it wasn’t being rented. The roommate who stayed also paid his full deposit. My boyfriend’s lease agreement says that he should receive his deposit 30 days after giving written notice of moving out. He did that two weeks before his lease was up at the end of October.
Today he goes to get the deposit and the first trip there, the place is locked. He goes back a second time just as one of the employees is walking in. He tells him who he is and that he’s wanting his deposit back. The guy tells him he’s busy showing houses and that if he comes back tomorrow he will have the check ready for him.
Get this… my bf goes out to the car and calls me to tell me what’s going on and while he’s sitting there, the guy leaves… only to return a few minutes later, while we’re still on the phone… with a 12 pack of Coors Light. Apparently that’s why he was too busy to write him his deposit check. And he had the gall to get out of the car with it in his hand right in front of my boyfriend who he just told he was too busy! Ridiculously unprofessional. Save yourself time and money and don’t deal with these people.
(update: He got his deposit back today… exactly 30 days after his lease was up, but he had to go pick it up.)