Chase Bank

This is the absolute worst Chase. I’ve been a Chase customer for at least 15 years and I’ve never experienced such poor management and customer service.
I was in the Avery Ranch area checking on the customer and simply needed to break a $ 100 bill. When I first walked in I was greeted with someone immediately directed to the teller where I stood in line for 10 minutes while one teller handled both the drive-​through and the inside customers.
When it was my turn to be served I expressed my dissatisfaction to the teller and was met with silence. He probably didn’t like being the only teller but couldn’t say anything so I thought I would voice my opinion to one other person as I was leaving.
I found a gentleman in a cubicle by the door and let him know exactly what I thought. I basically said it was ridiculous that at 3:30 in the afternoon they had one teller handling both the inside line & the drive-​through and that I would have the same dissatisfaction if I went to the grocery store and only one checkout line was open.
I could’ve very well been talking to wall because he said absolutely nothing… He looked at me with a blank stare and said nothing!!! I walked out ticked off.
I’ve been with the same three banks for 10+ years and do a lot of banking… I’m in a bank at least once a day for business or personal & I have never experienced such disregard for a customers time.
Chase corporate needs to kick this local branch
a$$ if you know what I mean!
TO CHASE: You’re a bank, that’s your job! If I go into get a loan or need other personal assistance I expect wait. If I go in and there’s two or three tellers working and there’s a line, I can accept that your busy and I can expect to wait. This wasn’t the case.

This is most likely the worst of all Chase branches… for a couple of reasons.
A) Every day, there is a manager or worker that greets you, but does not help you. They say hello, but they are unwilling to point you in the right direction. That’s very frustrating to me.
B) The space up front has 0 tellers. ZERO. They have a ton of wasted space, and shouldn’t have taken up so much real estate unless they were planning on using it, which they do not.
C) The service is ok, but slow. They typically have 1 person working both the drive through and the teller line. It gets slow if more than 1 person enters the building.
On top of all this, Chase is just a horrible bank anyway. Support the small guys.

Well I went in to transfer some funds between my accounts & discuss different savings options. It Took 30 minutes longer than it needed to, the teller made me feel rushed & annoyed that we walked in. I’ll choose a different branch location next time

Wow let me start by saying I can’t believe what happened here today! First off, I’ve been teaching my kids to save their money. So me and my son went to this Chase branch to make a deposit. They put my boy’s money in a bag and said they will call us and tell me how much it was! Nope, we’re not doing that! If we give you U.S. currency, we should get a receipt of the deposit amount. Now, I’m not too happy. So, I decided to close my accounts with Chase and they said let me get you with a banker. My son and I sit down with a nice gentleman & the branch manager, Tiffany, and they start pulling up my accounts. Tiffany explains to me that they don’t have a coin counter. Aren’t y’all in the currency business? After a few minutes, the banker was filling out my withdraw forms. So I called my other bank, Wells Fargo and asked if they have a coin counter they said yes. Tiffany left the office and the gentleman asked why I am closing out my accounts. I told him this was the straw that broke the camels back. Tiffany came back into the cubicle and told me she would give us some paper coin rolls and we could go home and roll em up. Then they saw how much we had in their bank !!! Now Tiffany said they would help us roll up the coins !! What great service !! No thanks just close my accounts and give me our cash !! NOW we have a problem… they don’t have enough cash at this branch to clear out my accounts !! So Tiffany was going to call a couple of other branches to get us our money. We’ll she had the district manager, Reggie Rush, get on the phone with me to let me know that they couldn’t get me my U.S. currency until next week and the would have to have a armed guard and an armored truck there !!! I was SHOCKED to say the least. This is blowing my socks OFF !!! So I said do what you need to do. They are going to get me my money next Wednesday. We’ll as far as I’m concerned they are in default if they can’t give US OUR MONEY. We leave with our withdraw slips and my boy’s change. Tiffany called me within ten minutes of us leaving to explain that they would roll up the coins… too little, too late Tiffany !! Then, Reggie Rush called and told me that they wouldn’t be able to give us our money until next Friday !! I explained to Reggie that they were in Default and our account was insured by FDIC. He didn’t agree and then proceeded to tell me the FDIC could take up to 99 years to give us our money !!! I call BS on this whole program they are running at Avery Ranch Chase !!! I told Reggie that I no longer wanted to speak on the phone. I wanted him to email me everything so I had it in writing. As if this time, he hasn’t sent me that email. UP DATE I’ve received a email as of 7:39 pm will see what happens !!