Clinical Pathology Laboratories

CPL is the only provider that refuses to give us the insurance company’s contracted rates.
The contracted rate is the amount the provider will accept from the insurance company as full payment, if the insurance company is paying. Our insurance is catastrophic ($ 10,000 deductible) so we’re essentially paying out of pocket, but all our other providers charge only the insurance co. contracted rate because, after all, if they’re willing to accept a certain amount from the insurance co. as full payment, then they’re willing to accept that same amount from us.
Except CPL. CPL billed us at their full rate. When I complained, they agreed to lower the charges, but that reduced amount was still FOUR TIMES HIGHER than network pricing.

Knowing how busy they would be since they are close to a hospital, I took the initiative to get there early. I arrived at 8am and only had to wait a half hour. Ben, who took care of me, was very friendly and professional. I usually go once a year and so far I have always been pleased!

No, I am NOT sorry and was NOT then, either, when I let the supervisor know what was up. When some people get new and «higher» positions they let stuff get to their heads held high, but not with this broad. I stand up and speak up for myself and will ALWAYS! I just said «sorry» to just keep the peace… for now.
CPL is all over the place with how they run things and how far they allow their employees to run it. They need to get on some of their employees for doing illegal things while at work. I don’t EVER see myself working for this company again. Praise the Lord!

This one star review is for the wait time and not the lab techs who draw the blood, that woman was amazing. To get there, we had to wait 3 hours. Yes 3 EFFING hours for a lab draw all the while fasting. My daughter has chronic health issues not the least of which is severe nausea and fainting spells. Sitting in a waiting room full of people is not what the doctor ordered.
This place is seriously in need of an overhaul on check in procedure or possibly they just need to be realistic and get more staff. I think there were only 2 people there drawing blood and 4 people in the front office.
You walk in and type your name into a computer. And then you wait. And wait. And wait some more. When they finally call your name (2.5 hours for us) then you give them your lab orders or they look them up if the doctor submitted them electronically. If you happen to be the unlucky SOB whose lab orders didn’t come across from the doctor you have now waited 2.5 hours for absolutely nothing. You’ve also added to the wait time of everyone else in there as the office staff now has to check the computer again, or call the doctors office or tell you you’re just going to have to come back another time. I guess I should thank my lucky stars that I wasn’t one of those unlucky SOBs. I’d learned my lesson the hard way. I now insist on paper lab requests.
CPL, you’re making a shit ton of money. Invest some of it in more staff and bigger offices to address the needs of your patients.

If you have to go to CPL avoid this location or be prepared for a 1+ hour wait. I’ve had to go 3x this week and it was no good. The staff is nice, although the man that drew my blood was only wearing one glove, which I guarantee is against protocol. I’d stay away.

We went to the one off 2222 and it was HORRIBLE. Nobody in the waiting room and still had to sit for thirty minutes while the lady at the front was hollering out our orders to the other staff member. So much for patient privacy. She might have been the most unprofessional employee I’ve ever had experience with. Loud, aggressive and not at all concerned with patient privacy.

Trying to double bill me. My insurance has covered the cost of my visit but yet they are trying to get money out of me as well. When I called they couldn’t answer any of my questions and refused to pass me to a manager.

If I could give this bunch NO STARS it will still be too much! The nurse manager is a total B word and has no customer service skills at all. This morning, Saturday, I walked in and explained in a very nice way that my veins roll and go flat and could she place with me with her most experienced technician. She promptly looked down her nose and informed me that all of her people had many years of service to their credit and any of them could take care of me just fine. 45 mins later, and 2 technicians later I walked out with the back of both hands bruised and veins blown out and one arm/​elbow vein blown out. By this time I was pissed so with about 50 people sitting in the waiting room, I stopped at her window and loudly said: «see the results of you not listening to me? Now I have multiple injuries» Her answer: well all of our people have many years under the belts.” My answer: I didn’t ask for someone that has years on them I asked for someone with the expertise to do the job correctly. And btw, I asked your first technician how long she had been doing this and she said only 2 years. So you need to learn to listen!” She just gave me a sick smile and told me to have a good day. I hope the remaining people in the waiting room make her life a miserable piece of the hell she deserves! My husband took pics of my arm and hands all bandaged up and I wish that I could post them on here. I went to complain on their own site and they conveniently DO NOT OFFER any method of leaving a comment. Seems to be their protocol. AVOID CPL IF YOU HAVE A CHOICE. Unfortunately, many of us do not have that option and especially on weekends. Why can’t there be more competition to these A holes called CPL???

Never had so much trouble getting a blood draw. My daughter doctor checked in between boxes for electrolytes and lipids… well they said she needed to fast. I specifically asked the doctor about if she needed to fast and said no. I said the doctor checked the fast box with no and yet they refused to draw blood! I said the doctor checked the box no fasting and electrolytes don’t need fasting. I’m not still waiting to wait for Tina the lead to call me back, the doctor called her and verified, yet the computer has no records of her speaking with our doctor. The Brodie office is COMPLETELY incompetent!!! Find another laboratory for blood draw, they are completely unprofessional and won’t return your phone calls.

No. Horrible Billing. Sent the same bill 5 times. I sent the confirmation of payment, with a letter from my bank and they still said I owed them. Ask you doctor to not use these guys. Customer Service was horrible. I doubt my test results after dealing with the billing.

I really wish there was another lab option. I’ve been to two locations (James Casey and Brodie) and left feeling terrible both times.
The staff are not professional or sympathetic. They speak loudly about private health concerns. Initially, I received no communication about the sample containers I received. Because no one told me what to do with them, I read the instructions and came back and was told that I made a mistake and that I needed to come back again. The woman behind the desk tried to shame me about getting the collection «wrong». I didn’t let her and told her that the onus was on them to communicate instructions to patients. I received no oral or written instructions about collection. This is hugely problematic. It really can’t be that hard to throw an instruction sheet in there if you’re asking someone to fill a container in an unorthodox way.
Lastly, on my second trip with the «correct» samples I was made to wait 30 minutes to literally drop off a bag. Thirty minutes to hand someone a bag and walk out. Ridiculous. This place is awful and I hope I never have to go back.

Going to change Doctors if my doctor won’t agree to send any tests to a new lab. This place is shady and shiesty like others have said. They send you endless bills and don’t even bother trying to work any issues they have with your insurance out themselves. They Force YOU to call your insurance over and over again. I was told my insurance wasn’t paying, yet when I call my insurance, they have zero claims in from the lab. They told me they didn’t know how to bill my insurance properly? And asked for me to supply a fax (which isn’t even on the insurance card since its an archaic form of doing things and should all be destroyed)
I’m in a giant Cigna network. have you NOT billed Cigna before? Are you kidding me?
This place is clearly either lazy — or trying to double bill unsuspecting people. Not sure which, but either is terrible.
Finally resolved it after jumping down my HR departments throat to call this place and deal with it themselves because I was so fed up. Suddenly everything was «adjusted» and fine… HMMM HOW SIMPLE

Went in for my blood work and was surprised how well the experience went. The only male working there seemed to be running the show. Very fast, efficient and pleasant to the patients. Thankfully he actually drew my blood and I felt nothing at all, I didn’t even realize he stuck me until I looked down at my arm. Will definitely return and have the red bearded guy (I don’t leave employee names on reviews) draw my blood.

Usually the people here are friendly and helpful, though they do have a bad habit of losing paperwork. Today, in addition to losing my paperwork and blaming the doctor (which is normal), the man at the front desk was extremely rude, both to me and his coworkers. The service here is uneven at best. Avoid the red-​haired bearded tech. He is very grouchy!

I would fire everyone who works here.
Also, the wait time is outrageous.

CPL at James Casey has improved their service to me in the past year. Blood draws have been successful first time around. Much better than a year ago. I always request an experienced phlebotomist. Wait times can be long as this is a centrally located, busy lab. On the other hand, the higher volume tends to lead to improved efficiency.

I have been here 4 times this year so far. Every single time it has been a good experience. I mean what more can you ask for when you are going to a lab to have your blood drawn or to pee in a cup? People want reliability, cleanliness, comfort and organization — all which I experienced. Many times throughout my life I have had to give blood and they have not been able to find my veins which makes for an unpleasant experience and sometimes bruising afterwards. I have never had that experience here. I also have never had to wait more than 10 minutes and they do not do appointments or anything. Sometimes it looks like there are a lot of people in the waiting room but even so still only about a 10 minute wait. Then when I got my bill because my insurance did not cover all it, if you go online to pay the bill on their website and can pay it in full — you get 20% off the bill! This was a nice surprise since I had two bills around the same time and I like saving money — who doesn’t?!

If I could I would draw my own blood, I never have trusted them and never will and just because it is easier for them too use a butterfly it does affect the potassium level, if they don’t label the tubes while you are there I would not leave,

60 – 90 days to get a refund for overpayment??? Really?!
With today’s technology, I would expect a refund sooner than that! I will not be going to this place in the future!

«Hey, do we have any Band-​Aids?»
^ Things you do not want to hear the staff discuss while having your blood drawn.