Computer Geeks

If you own a Mac, do not… I repeat DO NOT take it to computer geeks for repair. The in house tech (Reginald) doesn’t know anything about them, but failed to disclose that info or recuse himself when I took my MacBook Pro in to have the hard drive replaced. I only figured it out after he returned my Mac with OS X 10.5 on it!!! Instead of returning it with what I had– MAVERICKS, he gave me an operating system from 7 years ago!!! When I asked him about mavericks, he said he hadn’t heard about that? C’mon red flags… Anyway, it actually got worse! Not only did he return my MacBook with NONE of my software, but after charging me 50 $ for data recovery, I only had a folder with files from my desktop. Hardly useful. I couldn’t even open iTunes because it required the latest QuickTime, which I also didn’t have any longer…
To make matters worse, my MacBook shut down a few minutes after initial start up! Trying to be sure it wasn’t a dead battery, I promptly plugged in the power cord and it came on. I went on trying to restore the thousands of dollars lost in files and software, but that was short lived. The next day, my laptop wouldn’t even come on! Urg… I head right back to computer geeks! The lady working that day said that Reginald was out of town and asked if I could wait till Monday. Of course this was most unfortunate because I had already waited two weeks, but I had no choice. Reginald called me on Monday to say he thought it was an is sure with the ‘power ribbon’ and would call me back. I waited three days and he finally called me back to say ‘the computer is not coming on’??? HELLO, I already knew that! Anyway, he took two more days and called me back to say he had spoken to the owner and that they didn’t want to fix the Mac but would refund me the 129.00 for the hard drive… Mind you I had also paid over 200.00 in labor from the inept, but at this point I just wanted the nightmare to end. I quickly headed over to the store with my receipt, but when it was time to give me my refund, Reginald realized that I had paid in cash and now said ‘this changes everything’… Urg! Again, more incompetence! I asked to speak to the owner but he wasn’t there, so I asked that he call me… It never happened. The next day. Yes another day, the owner showed up and wrote a check for 130.00…
Please do NOT take ur Mac to computer geeks! I took mine in and ended up with 200.00 less in my pocket and a completely worthless machine. Reginald destroyed my MacBook Pro! I’m filing a report with the BBB and I will do everything in my power to warn as many people as possible!

Will never go back. I have used these guys before in the past with good results, but the owner has recently hired a tech guy who is totally incompetent. Refused to listen to me when I told them what I thought the possible problem was with my pc. Told me it was fixed. It wasnt. Took it back. Told me it was fixed. Wasnt. Schlepped across town needlessly twice. They sold me another computer instead. Over charged me. Told me they would adjust the charge. Never did. Then I found that my suspicion regarding my first computer was correct all along when I took it to a more competent and cheaper repair guy in my own neighborhood. I have never met the owner but he or she will go out of business pretty quickly if they don’t get someone who has a clue actually dealing with the customers and the machines.

This is a shady business. The guy at first was really nice and told me he’d back up my hard drive for $ 50, then when I went to pick it up, he insisted on cash. First he told me that he’d already shut everything down so he couldn’t ring up a credit card. Then he told me if I wanted to pay by credit card, it would cost $ 85. He was pushy about me «going to get cash» (he said «it’s just $ 50»), then he said that he can’t charge less than $ 75 if it’s a credit card. That sounds to me like «if I ring it up through the register, it has to be $ 75.»
I didn’t ask for an under the table deal. When he quoted me $ 50, there was no mention that it had to be cash. I told him it wasn’t right for him to change the price that much just because I’m not paying cash. He finally rang it up for $ 50.33 and accepted my credit card with a snotty remark.

I think these guys were AWESOME. Took a day for them to replace a fan that died on my motherboard and they added an additional fan for optimal air flow. The only reason I didnt give them 5 stars is because I felt like the price was a little much but thats personal preference.

These guys are generally very good… I don’t think I can give any computer tech 5 stars… just the nature of computers… way too many variables… however, I have used them numerous times with good results… I did take my gf”s computer which was definitely having problems and they could find nothing wrong… however, they did credit the charge ($ 85) toward a house call as they said some peripheral at the house setup could be the culprit…