CVS

This CVS has a terrible pharmacy. It’s slow, irresponsible, doesn’t understand confidentiality, and doesn’t follow-​up. It’s a pain to get prescriptions filled in a timely manner. There is also no effort to help customers with prescription transfers, refill requests, etc. My most annoying experience has been listening to a pharmacist talk about how lazy the Riverside CVS is and then say she would handle my prescription transfer. She never did. When I went back to try again I had to have the same long convo and endure accusations about my laziness and the Riverside location’s laziness. After all the drama they didn’t even have my prescription in stock. It took over a week from my doctor sending a prescription to me actually getting it.

This pharmacy is awful. There is absolutely no privacy when picking up a prescription. Apparently the whole store needs to know whether I have insurance or not and how much is the price of my medications. Additionally when they say they will call your doctor for refills they actually don’t do anything. The place is awful.

I have been to this pharmacy three times since we moved to this area. They are so awful compared to the one I have used for the last five years at slaughter and first. I have been on hold before for over 40 minutes until I drove all the way from my house to the pharmacy walked into the front door back to get in line and when I reached the point of being two people from coming up to The counter they heard their elevator music on my phone and picked my call up at that time. I stood one person back (in line) from the counter and ask them on my phone if my prescription was ready. I have tried to pick up my prescriptions in drive up but lines have been as many as five cars deep trying to get theirs it’s not worth waiting 30 to 45 minutes in a drive up. Just now I called and asked them to fax in a refill for my inhaler and the person I was speaking to ask me three different times if I would call my doctor and tell them I need a refill I finally told her for a third time that they need to fax it in order to get it so would they please please fax the doctor, she hung up on me.
I have NEVER EVER had any problems like this at the CVS at slaughter and 1^st. So I’m going back over there.

Very tough place to work with. Unfortunately my insurance only covers CVS so I am stuck with it.
Usually it happens like that
1 I drop off two prescriptions.
2. I wait half an hour (or a day)
3. I come to the counter. They have some minor problem with prescription and need to ask you a simple question that they should have asked half an hour ago.
4. They put your prescription to the back of the line so I just have to wait more.
5. At the end when it is time to pay you realize that they only filled one prescription and they did not even bother to look at the other one.
Ineptitude at this place is astonishing. At the end they apologize. That’s all. I realize that stuff happens but this happens EVERY TIME I fill a prescription there. My Mom is going through a chemo so we fill a lot of prescriptions.

This CVS is the best in town. Now, even the best has it’s little flaws, but this CVS does everything it can to make those flaws disappear. The front of the store is managed by a man named Donny. He is a very nice man who makes sure he hires the right people to take care of the needs of the from of the store. Also, he’s a man that doesn’t just manage from an office. He interacts with customers and has a firm grip on the front of the store. I’ll get back to him in a minute. The pharmacy is run my lead pharmacist Alfonso and Lead Tech Kara… Since I am a patient who has had two brain surgeries I am a patient who has come in at times with special needs. One of those times I came in and had a TIA in other words is a mini-​stroke. Immediately 911 was called and paramedics took me to the hospital and they found a heart defect and at the same time CVS is secured my car keys contacted my partner and took care of all of the things that I could not take care of because I was in the grasp of an emergency. Even before that event and now after that event I trust my life with CVS pharmacy. Alfonso is always happy to see my progress and Kara has made me feel as if I was a close friend of hers. I wish the corporate office could know all of the great things these fine people do day-​in and day-​out. There are others, such as Sara-​Jane, Melissa, Vanessa that also work just as hard. And I would name everyone in the store. But CVS, if you want to do an authentic commercial. Come here. Meet us. See what happens here. I post this because I I’m in a deep debt of gratitude. Thank you to you all that I have mentioned. You have changed my life.

This pharmacy has gotten more wrong than right. The ineptitude is astounding. Today will be the last day our family uses this pharmacy. It has taken them 48 hrs to fill a simple prescription. My wife went to pick it up yesterday and they informed her they had not received it only to find it laying on the counter right in front of their faces. They said the would have it ready by closing time and call us when it was ready. Never got a call. Called this morning and «we have no record of that prescription.» What the ever loving heck!!!
It’s not the first time either. Last year I was picking up a prescription for my 1 year old and they gave me somebody else’s order. Luckily I noticed. Could have killed my son.
It was the closest to our house, but we are done with these idiots. DO NOT USE THIS PHARMACY!

My wife’s prescription plan switched from Walgreens to CVS two years ago. Since then we have had about 23 months of different problems with customer service: you do the math! When we do to the drive through we usually wait 20 minutes. When we go inside we usually wait about 20 minutes. So the average wait time for anything is, well…20 minutes. And this includes the slow parts of the day when no one is in the store. There have been numerous times when we get there and the script is not ready, or worse yet not in stock. There is one person there that is actually friendly and I believe it is the manager they hired somewhat recently. Other than that they suck. The service problems have become such a fiasco at times that it could probably be made into a comedy. Truthfully I have always had an aversion to CVS to some reason and prefer Walgreens, a company that I see as much more progressive and professional. I wish to never enter a CVS store ever again and it turns out I don’t have to. We found out the prescription carrier also uses HEB.

Drive thru service for Pharmacy is the S-​L-​O-​W-​E-​S-​T ever. If it wasn’t the closest location to my home (that accepts my employer’s insurance), I would avoid at all costs.
I go inside to set up my account, drop off some scripts, and the wait at the drive thru is STILL incredibly slow (30 – 40 minutes on two occasions). It really makes me miss the folks at Walgreen’s at Slaughter @ Mopac!

It is a little weird reviewing something everyone is familiar with, but maybe my review will help with which location you choose?
So, I’ve been going back and forth between this location and the other on William Cannon and Mopac. I heart CVS. I was very excited to finally live close enough to one for my scripts. They gave me a credit just for switching over, etc… all the ‘come and try us’ stuff.
I will continue to fill my scripts at the William Canon location, but will only shop at Slaughter for makeup and beauty products. While that works here, I have found the pharmacy to be a little, well… kinda dumb. I’ve twice now had calls about scripts that were sent there by mistake and the pharmacist never caught the error and kept calling me any way, even though I explicitly told her what was wrong) But this location still has it’s perks: Slaughter location just seems to be well stocked with everything. If I can’t find a lip gloss at WC, I come here, and there it is. The discount and coupons for your purchase are crazy awesome. (with the CVS card) I know another reviewer didn’t like that, but I’ve gotten actual $$ (to use on anything at CVS) just for buying a Maybelline lipstick. It cost me $ 6 and I got a $ 5 coupon to any purchase I make next. (a month ago I got $ 20 credit just for buying 3 $ 4 lip items) How awesome is that?
I personally really like the guys (literally) who work at the WC location, especially the glasses dude. He’s super nice and friendly and always has something interesting to say. The Slaughter location, is well, staffed by the ladies. I mean it really is that way. Men at one, ladies at another. They are nice and been really helpful with my coupons and getting the most out of my purchase.
So, there it is, one for one reason, the 2^nd for another.

If I could give them a negative star I would.
Now, are you looking for a pharmacy or a corner store? As a corner store they’re overpriced and give coupons for things you don’t need that expire before you can get back in. They also keep track of all your purchases, including your medicines.
If you’re looking for a pharmacy:
*Don’t always have even common prescriptions in the store, including ones I refill on regular basis.
*Put up a big sign say «24 hours.» Come to find out, that’s just for the corner store, not the pharmacy.
*CVS Caremark is a pharmacy AND a pharmacy benefit manager. PBMs are the jerks who say what medicine you can have even if your doctor orders something else.
*They sell your prescription history so they can push you into using mail order, even if you can pick it up at a CVS. They are big brother in the worst possible way.

It’s really hard to dislike CVS. I mean, the place is always immaculate looking and the people are always pretty nice and helpful.
My first experience here wasn’t that great because they LOST my insurance card! I asked for my insurance card back after dropping off my prescription and the guy who helped me out said that he gave it back to me. I have a pretty decent memory but I gave him the benefit of the doubt and checked my car, my purse, and my wallet. Guess what? No insurance card. I told him I didn’t find it and he basically said that he KNEW he gave it back to me and that I needed to keep looking. The manager was informed of my missing card and they appeared to look around the space only to not find it. I kindly ask the manager to give me a call when they DO find it. I never got that call. Boo to them!

This is a fairly new CVS and is always stocked and ready for all of your needs. Mostly I use this location to fill prescriptions or get vitamins. I’ve never had a problem and its always fast courteous service without any hassles. Its definitely clean, not at all ghetto like some of the Walgreen’s in the area and you can get everything you need and more like a small grocery store.

One star for being so close to my house. Another star for having the air conditioning cranked all the time. One star for having hair products that are good if you have an Afro like myself. Minus two stars for being ridiculously overpriced and forcing people to have the discount card to get anything at a remotely decent price