Cynthia L Graves, DDS

Dr. Graves is, simply put, the best dentist in Austin. I needed extensive dental work and Dr. Graves in her staff went above and beyond to make sure everything was perfect. The staff called and emailed to confirm my appointment. They also called the next day to check on me and make sure I wasn’t having any problems. When I arrived for my appointment, I was greeted by several members of the staff and throughout my visit, it was clear that her employees enjoy their work and love helping patients. I would recommend Dr. Graves to anyone that is looking for a dentist.

Dr. Graves and her staff are some of the most caring and genuine medical professionals I have come across. They take great care and are very concerned with every patient’s well-​being. I have and would recommend Dr. Graves to anyone who needs dental care. They say «Nobody likes going to the dentist». Those people probably have never been helped by Dr. Graves.

Well, I don’t have much good to say about my one and only visit to Dr. Graves. First off, I was under the impression that they were in network with my dental insurance, Humana. After a routine cleaning, I got a bill for over $ 100 (after insurance payment). Come to find out, after the fact, that they do accept Humana, but as an OUT of NETWORK provider. So, I ended up paying more for a simple routine cleaning, with insurance, than I would have at some other place if I simply paid out of pocket. I think this is very unfair, and the staff needs to be more up front and transparent that they are either IN NETWORK or OUT of NETWORK. A little shady, if you ask me. Needless to say, I will not be going back.

First visit to Dr Graves and it was great! Holly and Aida taking my xrays were very patient with me. Dr Graves is very thorough and explained everything. It was nice that she talked with me and not at me. Lindsay is the best hygienist in the state of Texas!!! I’m glad she is here. Mollie and Emily in the front were great. Gave me a detailed print out of what they estimate my insurance to pay. Love their reminder service! I loved getting the text and email. So great with my busy sched to just be able to click a button and confirm my appointment. I recommend this office! Thanks y’all!

My new dentist called and requested my x-​rays several times and this office is so petty they never even responded!

My wife and I have been patients for a couple of years. Dr Graves and her staff are excellent! She recently removed and replaced a very old crown for me, the process was the best. I think the front office is quite good also.

I’ve been a patient of Dr. Graves for 2 years and have never had a negative experience! The office staff and hygienists are super friendly and personable. They remember me when I come in twice a year and seem to really enjoy where they work. The office staff has gone above and beyond to figure out how much a procedure would cost me when I joined my husband’s insurance. They even sent me a card when I had my baby!

I have been a patient of Dr. Graves since she bought out this practice several years ago from Dr. Bolen, who had been my dentist for many, many years. I always knew I was getting great dental care from him, but I have found that Dr. Graves has taken it to a whole new level!
It is true that all insurance plans are considered out-​of-​network with Dr. Graves’ office, but they have always been upfront about that with me. They will file a claim with certain plans, however. When our family’s insurance options changed a few years back, I elected to pay out-​of-​pocket rather than leave her practice. I love how she and her staff know me and care about me as an individual.
This year, against my better judgment, I went ahead and got added to my husband’s DMO plan. I found what I thought was an acceptable alternative through some (now questionable) reviews on Unilocal.I visited another practice earlier this year for a routine cleaning, but after my experience there and seeing the vast difference in quality of care that she provides over others out there, I am back.
After this other office tried to sell me a bogus treatment plan which was going to cost me more out-​of-​pocket than the annual cost of being on this crappy DMO, I knew there was something really wrong with this picture. I immediately called up Dr. Graves’ office and told them what had happened. Dr. Graves was so gracious in providing me with a thorough second opinion. I have never before been so impressed by one’s commitment to exceptional care, as her office takes great pride in delivering. The time she took to go over my dental history in-​depth beforehand; her generosity in seeing me and doing her own x-​rays at no charge, and her professionalism in the situation – she never said anything negative about the other doctor even though she could dispel the myths he had told me; and her down-​to-​earth honesty has won me over again. I will gladly pay out-​of-​pocket for Dr. Graves’ exceptional care rather than pay even more for shoddy work «covered by my insurance» any day.
A routine cleaning without x-​rays and with no insurance runs about $ 160. I know because I had the work done this week. That is so worth it when you think about the quality of care you will receive, the warm and caring demeanor of Dr. Graves and all of her staff, the comfort of her office and the peace of mind knowing you have a truly AMAZING dentist taking care of you. I highly recommend her to anyone looking for a refreshing change from what else is out there. Dr. Graves deserves 10 stars!

She, as a Dentist is good. Her front office staff lacks in communication and then won’t own up to their errors. Make sure you know that your insurance, no matter what they tell you, is OUT OF NETWORK. Be prepared to be billed for 200+ for a basic cleaning and that is AFTER your ins. pays. I believe she needs to provide more training in communication for her front office staff. Highly disappointed and totally misled. Run unless you want to be ripped off and no matter how much you try and communicate, they get back to you in their own time. Back office staff is friendly and professional

Best dentist in town! Dr. Graves and her team are awesome!