D & B Tree Company

You might call first to make sure they are open. They advertise being open from 8:00am to 5:00pm on Saturdays. We needed a 45 gallon tree to replace an Arizona Ash that had reached its lifespan and had to be cut down, and we really wanted to come here since it’s the only actual tree farm in Austin. We left the UT spring game early so that we could make it there before closing. We arrived at 3:45pm on Saturday and the fence was locked, with no one in sight. It was clearly closed. Also, there was no sign anywhere explaining why they were not open. I understand emergencies happen, but the best practice would be to leave a sign explaining why you are not open to your customers. We waited for a few minutes to see if maybe the owner would come back, but no luck. Also, in the time that we were there, another customer pulled up, surprised that they were closed. So they potentially lost at least 2 sales.
We ended up buying a 45 gallon Burr Oak at Countryside Nursery the following Sunday. We would have liked to have been able to see the selection at D&B, but we didn’t want to wait a week to go back out the next Saturday (they close at 5pm on weekdays). Also, who knows if they would have even been open during the advertised hours on the following Saturday.
So the moral of the story is, call first to make sure they are open.

We purchased a $ 800 BigTooth Maple tree at the end of April 2014, including their people to deliver and plant it. I was promised that it would be delivered within 10 days and was like pulling teeth to get the order fulfilled. Finally, we got it 3 weeks later after several calls and broken promises.
I coincidentally had a certified Arborist treating other trees on my property 2 months later & noticed that my New Maple was Root bound! I remember seeing a web ad that the trees are fresh. Wow, thanks to the Arborist happening on it, commenting that the tree was left in the pot too long, he made corrections and hopefully we’ll be able to save it! Beware! Have your investment checked by a professional if you find your perfect tree from the D & B selection.

Good luck calling these guys on the phone. Ive called them literally over a dozen times over many different days for 2 – 3 different jobs and have only gotten them to pick up 2 – 3 times early on. Lately, nothing but an answering machine that sends me to VM but guess what? Their VM box is full! I filled out their contact form on their site to reach them — we’ll see how this goes.
The first time Ive tried to get their services, it was for landscape design. Their website says they do design and planning. Had David himself come out (this took 3 – 4 attempts alone as he doesnt check messages left on his desk by an assistant/​secretary) and it was merely «tell us what you want and we’ll do it». He recommended plants but there was no design element at all.
The 2^nd time I tried to contact them was for a tree. I picked out a different landscape designer and wanted to price compare a tree but couldnt get them on the phone nor leave a message since their VM box was full. I tried driving down there Saturday after black friday around 4−5pm (they close at 6pm) and no sign or notice — just not open. I live down the road from these guys off 620 and heard good things from my neighbor but I just didnt see it.
The 2 star is because I think IF you know what you want and how you want it, they will give you a good deal. You can definitely negotiate with David (I think he’s always on-​site?) to get a good, fair price and the install of their trees is top notch according to my neighbor (broke through a rock plateau in the soil to plant their tree deep into soil).
I will admit that David does have a good working knowledge of trees and can suggest good ones but dont expect any design expertise. Also, part of their website says they are open 7 days and part of it says closed Sunday. They are definitely closed Sunday and apparently close whenever they want to around holiday time without notice.
I tried to give them my business but I guess they dont need it that badly.
Edit1: Looks like they’ve made it very clear their days of operation on their website and also included an alternate number in blue text on their website that doesnt have a full VM box. Better. Still unable to reach a live person though.

D & B Tree Company has nice big trees and they offer installation… eventually. I bought several new trees, a couple of shrubs, and some new sod from this company. The face to face contact at the store was very pleasant. However, when it came time to install everything we ran into some problems. Initially, David, one of the owners, told me he’d install sometime the following week, but couldn’t say what day. So, because we have a pool and I can’t leave the gate open, my husband and I took turns with vacation time to accommodate D & B and waited out the whole week. No trees. Not even a phone call. On Saturday, more than a week later, my husband went back to the store and spoke with David again. He was assured the trees would all be installed by 2 PM that day. At 3 PM, 2 guys showed up with half the merchandise, installed it, and left with a promise to be there «first thing Monday morning» with the rest of the order. So… more lost vacation time. Monday morning came and no trees arrived. I called D & B again and was told they’d be there «for sure» by the end of the day. At 4:30 pm, David called back and said sorry… they’ll be there first thing Wednesday «for sure». It’s now Wednesday at 10:30 Am. No one showed up again. I’m considering suing for the cost of the lost vacation time. This company has no idea what customer service is. I can only conclude that they’ve gone downhill. This is my warning to anyone considering new landscaping — stay away from D & B.

Victor is a nice guy, he helped me on how to choose the tree, but their price is expensive, and the fact is not as good as what they said. I chosed them because I couldn’t find someone close to my house, and also can help me to plant the tree.

This was the first time buying a tree for my wife and me. We had a dying tree in our yard that needed to be replaced. We had gotten several recommendations about «the place off of 620». Victor was great. He really knows his stuff and you can tell he has a passion for what he does. He patiently answered all our questions and encouraged us to take some time to think about what we wanted.
Last Sun we made our decision and chose a nice 45 gal. red oak. He said it would be delivered and planted within a week. Sure enough, Thur when I got home it was there. They had replaced the old tree with the new one and mulched and staked it. They did a professional job. It was very clean and neat. Just a nice new tree where the old one once stood. I’m very happy and will definitely go back to them for shrubs and plants we’ve been considering.

The family feeling and wonderful staff really impressed us from the first meeting. My family and I got to select my trees from a huge array that is on property.
The trees were delivered well within the time we requested, and the team that came to our house were quick and efficient. They were able to plant 2 45 gallon trees in less than 15 minutes (in the rocky soil of Liberty Hill)
We will definitely be buying from D and B again.
Thanks goes to Victor for making the experience fun and enjoyable, as well as providing advise and suggestions for what would thrive where we live.