Duncan Business Machines

My experience with Duncan Business Machines was a horrible experience. When I initially called on a Friday at 2:30 p.m., I explained that I needed two parts changed out on my printer. The person that answered said that the person that could help me was not in. I asked when he would arrive and the person told me, «I don’t know. Sometime in the afternoon.»
Around 4:00 p.m. I get a call and explain the situation. The technician said he would be able to change out the parts (I had the replacement parts) and would be by to pick up the printer on Monday morning. He said the job would take about 4 hours and he would drop off the printer on Monday before we closed at 5:00 p.m.
On Monday, the technician shows up and asks if I have a dolly to move the printer. Our office doesn’t have a dolly and I was thinking, «If you pick up printers on an occasional basis, shouldn’t you have your own?» I helped him carry the printer out. I reminded him that he said the printer would be back by that afternoon. He said yes, and if was not able to bring it back that afternoon, it would be back on Tuesday morning at the latest.
Tuesday at noon arrives and the printer is not here and I’ve heard nothing. I call and am told that it is taking them longer than expected and will return the printer later that day. I said, «No one had even called to let me know what was going on, but at least I’ll have the printer back today.» The response was, «Well, I can’t promise anything. It might be back tomorrow morning.» He just told me it would be back later that day! I told him to call me if anything changes.
On Wednesday, I get a call at 4:00 p.m. The printer is not ready. He assured me they would have the printer back at the office on Monday morning That Thursday was Thanksgiving Day.
Monday morning comes and there is no printer. I call and leave a voicemail. Later on in the afternoon I receive a call that the printer will be at the office the next morning. «I want to know a time. How about 11:00 a.m.» «Ok. 11:00 a.m.» «You promise it will be here by 11:00 a.m.?» «Yes.»
At 11:45 a.m. the next day I get a call saying the printer is on it’s way back.
Yes, the printer got fixed. However, the amount of time it took was absurd! Our office had no printer that entire time! It would be a different story had I been told how long it would actually take. When the printer was dropped off, he was told how much of an inconvenience it had been on the business. It was only then that he offered an irritated apology.
Don’t use this company!