Hill Country Pediatrics

So, my wife called me this morning and told me that the pediatrician called (we’ve used Hill Country Pediatrics for a little over 2 years and have loved them from the beginning). One of the tests that was run on my daughter determined that she needed a different type of antibiotic. No big deal, they called it into the pharmacy, business as usual. However, because of the way our insurance works, the antibiotics were $ 355!!! We’re used to paying $ 10 — $ 20 for antibiotics.
My wife then called back and got Rachel, a PA at the doctor’s office. Instead of just blowing us off and dealing with the dozens of other tasks I’m sure she had to do, she took it personally, went above and beyond in trying to get the price down for us, and ended up being able to help us get it down to $ 108.
These people are always professional, great doctors, PA’s, and office staff. But this was an issue that was with MY INSURANCE, based on decisions that I MADE. It wasn’t their problem to deal with, but they did anyway. Thanks for making me and my wife’s day, and going above and beyond!!!
If you need a pediatrician and are within 20 miles of this place, you’d be crazy not to use them.

We’ve used Hill Country Pediatrics since our daughter was born and love them all! The doctors are thorough and caring. They make both the parents and children feel comfortable and answer parent questions thoroughly, without making you feel silly for asking. The staff is kind and my daughter actually likes going to the doctor. Love the appointment times and have never had a problem getting in when I need to see a doc.

We are new to Austin and don’t have many friends around. Depended 100% on Unilocal n found this practice. I drive 20miles each way to see the pediatrician here. We have seen Dr. Wells twice so far since October 2013 and she is gr8! Answers all my questions patiently and to satisfaction. She is gentle with the 2yo. Relief is, my toddler likes the Dr! The reception staff n nurses are friendly too.
The room with various themes interests my kid enough to make him stay put while he’s getting checked up.
Am glad I found them and will keep driving back for such awesome practice.

We had our son here for a few months and then left for several reasons. The facility is not nice (tiny waiting rooms, with the sick room practically on top of the «healthy» room). I found our doctor to be incompetent on several occasions. One example is during our two month visit, I mentioned to her that some of my friends with babies my son’s age, were told by their doctor to take a Vitamin D supplement when breastfeeding, at their one month visit. Her response was «oh yeah… should have told you that. Sorry, I forgot…».
I was also bothered that the staff did not call or e-​mail patients to remind them of appointments. I asked them about this and they said «it’s just not something we do». Every other doctor I had ever been to does this.
We switched to Dr. Nichols at the Pediatrics center at the ADClinic on Cedar Bend and have had a much better experience. The facility is much nicer, our doctor is much more friendly and competent, and they call you ~2 days before your appointment with a reminder, which is very nice for busy, working moms :-)

We used Hill Country Pediatrics during their weekend hours this past Sunday. My daughter’s allergies had been plaguing her for weeks, so not anything urgent mind you, but it was just going to be difficult for my husband or myself to bring her in that Monday. We called at 1pm when they opened, got an appointment right away for 1:30. The receptionist and NP were nice as could be, didn’t seem irritated for us bothering them on a Sunday. We were in and out in maybe 30 – 45 minutes and were also given samples, so no Rx cost or extra trip to the pharmacy. Overall, a wonderful experience! We have also seen Dr. Willis before and thought she was great too!

We have interacted with three of the doctors now, and all of them have been so patient and kind with my kids (and me :).) Combine that with being totally competent, confident and positive… I’m so thankful to have found this place. The office staff is great, the nurses are great. They have hours on Saturday and Sunday if you need them. Of course the real litmus test is if your kids like them, right? My oldest declares that they are the best doctors ever. My youngest hasn’t had to come here yet, except to help bring her sister one day. She was anxious in the bug décor room (each exam room has a cute theme) and they said next time she came, they would see us in a different room. They were very understanding about it… that sound probably be a given for a pediatrician’s office, but it hasn’t always been the case we’ve found!
There is a sick waiting room and a well waiting room, also appreciated.

The doctors here are awesome, and we were glad to get the referral here.

We were referred to Dr Wells by a coworker 4 year s ago and have absolutely loved Hill Country Pediatrics. All the doctors and nurses are nice, caring, and very helpful. And now that they have weekend hours, it’s just good to know that they’re there when you need them. I can’t imagine taking my kids anywhere else.

While walking into the lobby of Hill Country Pediatrics last January, my sickly son noticed the toy room and perked up. There were a few babies and children his age there and he felt comfortable right away. We were asked to wait in a very clean, neatly decorated and brightly painted room. My son met with Dr. Thompson and she took her time to consult both of us. Speaking directly to my son, she made him feel calm and cared for. We were signing out and the desk clerk cheerfully offered my son a sticker or a pencil. He smiled and took a sticker. I like to think he started to feel better right then. I was very happy to find them and I will continue to take my son in for his check ups. The lovely part is that they’re open on Saturdays, so parents don’t have to have their kids suffer and wait until Monday for care. Great doctors, professional service and thoughtful diagnosis for quick recovery.

We’ve used Hill Country Pediatric for 10 years, when it was just Drs. Bartlett and Wells. Then Dr. Tarrant joined the staff and was another great addition. All of the staff they’ve added since have also been great. When my kids were babies, I found the doctors and nurses to be very compassionate, very caring, and extremely competent. We saw mostly Dr. Wells at that time — she is absolutely fantastic when it came to my younger daughter’s frequent ear infections, catching things that other doctors did not. We saw Dr. Tarrant when Dr. Wells wasn’t available and found her also very sweet, but there were some symptoms where she missed a diagnosis, such as my older daughter’s ADHD (when she had all the signs). She’s got 3 or 4 years more experience now. My only complaint was that the office did not do enough to support breastfeeding, with infant formula and free samples being prominently displayed and not enough info similarly available about the benefits of human milk for human babies. I was told it had to do with the clientele. I think the formula samples are less prominent now. In her early days, Dr. Bartlett intimidated me with her very fancy, very expensive and beautiful clothes. I felt it was a fashion show rather than a visit to the doctor. However, over the years, I’ve seen Dr. Bartlett grow and mature as a doctor, dealing with her own health issues, and refocusing. What I’ve seen is that she is now a physician first and foremost, often wearing scrubs during our visits. I feel she has come into her prime as a first-​rate doctor. She is also the doctor we see most often now. She is treating my daughter for her ADHD, so we see her every few months for a checkup. She has been extremely available to us, and has patiently — and compassionately — answered my every question and concern. Once, when I had a lot of concerns about a sedative being prescribed by a dentist for a root canal and how that would interact with her ADHD meds, a nurse (not Becky, who is fantastic, btw) decided I’d used enough of Dr. Barlett’s time, but I commented «My daughter is under Dr. Bartlett’s care and I have questions about medications she’s being prescribed. I’d like to know why you’re trying to limit my access to my daughter’s doctor.» And that kind of ended that and I got a phone call from Dr. B where she did spend a lot of time discussing the various meds. For which she did not charge, I might add. As far as where the office is located, it’s something we deal with. We started with them when they were in Jester Village, 10 minutes from our house. We’ve stayed with them as they moved further out, and we moved into Central Austin. Not convenient, but I honestly would not take my kids to any other medical practice. It’s worth the extra drive time, and we rarely have to wait more than 5 minutes. I think these doctors really are the best.

Love, love, love Dr. Wells and the entire staff at Hill Country Pediatrics! They are professional, friendly, and we never have a problem getting an appointment (even same day if it’s an emergency). I’d highly recommend them!

I agree with all the other reviews-​these guys are excellent. I always feel comfortable and confident about how my son is being cared for here. Dr. Carly Thompson is my son’s pediatrician, but we have also had very positive interactions with the other doctors here. I also love that they have availability on Saturdays now. So great when you have a super sick kid and would really rather avoid the ER.

I just moved here from SF and love everybody at this office! Officially, our Dr is Elizabeth Bartlett, but we have seen her once and seen a few of the nurses other times. They always make my 1 year old feel like she is at a place of fun and she feels comfortable with everyone she has met. Everyone is super nice and easygoing! I look forward to a long relationship with this office.

Hill Country Pediatrics provides a very high quality of health care. We have been with HCP for over 8 years and followed them through 3 office moves because they are worth it. All the doctors here are outstanding. I cannot say enough good things about Dr Bartlett. She is without question the finest Dr that I have ever been involved with. She is a very caring and professional person. She takes whatever time you need to help parents be informed of their childs condition instead of rushing through a visit to get to the next in line. She provides a very high quality of health care that you will notice and learn to appreciate with your first visit to HCP. Do your family a big favor and let HCP be your choice for childrens health care.