Jones Kent, MD

I have been living in Austin for the last 3 years and it felt as though my allergies were getting worse and worse. I had enough and went to ARC for an allergy panel. Turned out… I wasn’t allergic to anything and was recommended to an ENT.
I knew that there was something wrong with me because I was getting sinus infections monthly for the past 6 months. I was also excited to know that I had no allergies and can finally find the culprit.
Dr. Jones was my ENT and by looking in my nose he already noticed I had a deviated septum and ordered a CT Scan. His manner is very direct and to the point, which would probably deter some people.
After getting my CT scan at Austin Radiological, Dr. Jones called me that night to go over the results of my scan. I was very impressed; I’ve never had a doctor call me ever, especially after 6 on a Friday. I was relieved that I didn’t have to wait another week for results. It turned out that my sinuses were filled with fluid and causing all my sinus infections. I needed to fix my deviated septum, remove my ethmoid sinuses and expand my sinus entrances. I was nervous but ready to be done with infections.
Scheduling my surgery was super easy, Dr. Jones and his staff were flexible and I felt all the surgery set up went smoothly.
All went according to plan for the surgery and on the day Dr. Jones was nice, friendly and made jokes to make me feel less nervous about the surgery. He even wanted to know whom I brought with me to surgery to take me home. He took the time to talk to my boyfriend before and after my surgery making sure he was updated on everything.
TL; DR From my experience Dr. Jones is a not your typical doctor, but he is genuine and knows his stuff.

Dr. Jones has been my ENT for the past 4+ years. I visit him several times a year as I have terrible allergies which manifest through my EN&T. He has always been on time and hospitable, his nursing staff friendly. Quite frequently he cracks jokes with me, and I have recommended his services to several friends. The ARC location is clean and new and they have plenty of parking.
For ENT and Allergy specialties, make sure to enter through the side entrance and not the main ARC entrance, and take the elevator upstairs.

Apparently there is a problem of mistaken identity regards Dr. Kent Paul
Jones. The Kent Jones I saw today entered the exam room at 1:15 for my 1:15 appointment. He could not have been more personable. He spent about 45 minutes with me going over various options for my stubborn sleep apnea in detail and was very scrupulous about not making extravagant claims for different surgical options and warning me of downsides. He seemed sincerely appreciative of my having researched my problems myself and having questions for him. I had bought my own pulse oximeter to track severity of sleep apnea episodes myself and he approved. I scheduled a surgery with him with no qualms.

Don’t go to this guy. You are wasting your time. He acted like he was being put out even talking to you.

I brought my little boy there on a referral from his pediatrician. It was a while back — before I was a «yelper» He is hands down the rudest, most uninterested, worst bedside manner, unpersonable, etc. doctor I have ever seen. And I have seen more than my fair share with cancer and an endocrine disorder. He basically told me that my little boy had nothing wrong with him despite recurrent ear infections for well over 6 months. He and I got into it — words were exchanged. Another doctor came in and his opinion was that the tonsils and adenoides needed to come out. I advised the 2^nd doctor that I would like to make a formal complaint about Dr. Jones. The next day the manager over all of ARC called me and advised that formal action would be taken. I thought maybe he didn’t like seeing kids but now I see that it isn’t just kids. Never, never see this doctor!

I really wish I had read the previous review before actually making an appointment with Dr. Jones. The ENT I wanted to meet with was booked over a month out and now I can see why this one had an opening.
First of all, let me say the facilities at the ARC Far West are nice, clean and the rest of the staff seemed incredibly pleasant. The woman who performed my ear test was very warm and welcoming and actually took the time to listen to what I had to say and what my symptoms were.
When Dr. Jones walked in he was lukewarm. Okay. It’s the morning — we’re not all morning people. He barely listened to what I had to say about my symptoms, come to think of it, he didn’t even ask. He looked at the chart that according to a machine said I had no fluid in my ear and that my hearing was perfect. He looked in my ears. Shook his head and proceeded to tell me how he gets «a lot of patients like [me] that think they have a problem when [we] don’t». I was floored. He continued to tell me that there was nothing wrong with me, no infections, no fluid, no nothing. That essentially I had made everything up and I was clearly just wasting his time — since I am like everyone else.
When I asked him why my ears have been popping for months and I have clearly something that is blocking the air creating such pressure … he had a vague «eh» kind of response. No real answer. Just a potential that it MIGHT be because of allergies. So, when I asked if I should go see an allergy doctor he proceeded to give me that annoyance «she’s a hypochondriac» look and say «why? you can but you’ll just spend hundreds of dollars to take a test that may say you’re allergic to something, may say you’re not, may say you’re allergic to everything.» — Really? Is that what an allergy test MAY say to me … interesting.
He then proceeded to tell me I would be fine with a nasal spray and that I just have to accept that popping my ears in a normal daily occurrence.
In all my several decades of being alive and the decade + I have lived in Austin, I have NEVER had to pop my ears and deal with sinus pain, pressure, and ear pressure like I have for these past months.
I would NEVER recommend anyone to go see Dr. Jones. He clearly thinks it’s a waste of time to actually do his job.

I should’ve waited it out for my regular doctor!
I’ll start with the good, before the bad and ugly.
Nice facilities – parking garage, waiting room, receptionists and nurses!
No waiting, very quick and Dr. Jones was on time.
Bad–
He couldn’t come up with a diagnosis and didn’t even feign interest in giving me some explanation (I have a swollen ear and gland).
Ugly–
So, he said I was looking at him like he was a jerk or moron. I probably was, but would not have verbalized it. When I said it was just in line with the kind of day I was having, he actually said, «Well, it must be you, because I can get a long with everyone. You seem like the type of person who would butt heads with anyone.»
When I asked him why he would be so ugly and say such things to someone he has met for under 10 minutes, he apologized and offered to refund my money for the appointment.
Uglier–
Just so you don’t think I’m some sweet, innocent angel… on my end, I asked him if he was ever taught if there is nothing nice to say – don’t say anything? And, I also said, «No wonder you have wide open availability if you treat people this way. No wonder why my sweet, wonderful normal ENT doctor is booked for three weeks out!»
I do have to mention they are refunding my money/​tearing up my check. Also, when I went in for after hours care, also at Far West, Dr. Jacob Childers was one of the NICEST and most concerned doctors I have ever met. And, in the same ARC system – go to Round Rock with Dr. Meigs if you need an ENT.
I’m going to go eat some of my birthday cake now!