Lighting Inc

We just purchased 11 lights as part of a whole house remodel and used Lighting Inc for all of these purchases, totaling several thousand dollars. Of the 11 lights we ordered, we had issues with 6 of them and no real help from LI to resolve the issues. Unbelievably poor customer service during the whole project.
Two WAC pendant lights kept losing their connection days after installation. When we contacted LI, they told us WAC is a great brand and they should be working. We had to call the manufacturer directly to find out it’s a known issue (the shades are too heavy and pull the connection loose) with no fix. LI didn’t even offer to help with this.
A second light from Corbett looked lovely when hung, but the light shone BRIGHT ORANGE when turned on because of the coating inside the diffuser. None of the pictures in the catalogs or online represented this. LI just shrugged their shoulders and said «Oh well», refusing to call the manufacturer. I called Corbett directly who offered to send a different diffuser for free.
In the dining room, we ordered five lights as part of a group display. LI ordered two of the wrong lights that had to be returned. Then, during installation, we discovered that one had the wrong finish and had to be returned. Salesman reordered the wrong light again and had to be returned. Then waited three weeks for them to get the replacement light and finally cancelled the order and bought it elsewhere.
Never again.

Outstanding service from Darby yesterday. A chandelier we bought 18 years ago at Lighting Inc started coming apart when I tried to straighten out a tilt. It has always been a problem due to faulty installation by the homebuilder. Darby came out on his own time after we called for help, took down the chandelier and got it assembled properly and put it back up for us.

Outstanding customer service from Mark Yeagley in the Austin Texas location from beginning to end. Attention to detail and very knowledgable. Value focused. Always a gentleman in every way. Followup was always timely. Loved the interaction and lighting education for space planning was first exactly what I needed.

I would like to highly recommend Shayla who helped me find a fixture on the phone after viewing their website. She went beyond and above. So, I have to say that my experiences here differ based on your sales assistant but they have a great selection and if you get a sales rep like I did you will be 100% satisfied.
She researched the catalogs and called the warehouses looking for the perfect fixture for me. She showed me replacements to the light I selected since it was not available through the manufacturer for several months.
I really appreciate that kind of assistance. Great experience.

We have used Lighting Inc for our projects since 2007. They are NOT a retail lighting showroom so don’t expect to walk-​in and be able to purchase lights off the floor (although they do sell floor models). As is the case with all showrooms that we purchase through, ALWAYS make an appointment with a sales person before you go in. You will be pleased with the customer service, as you will have 100% of their attention. If you don’t have an appointment your time is best spent walking the showroom, getting general ideas, leaving with a few catalogs and coming back to meet with a salesperson when you have an appointment.
Joe and Marc are our inside and outside sales people and we have always had great service.

The sales team here leaves much to be desired. I spoke with an middle aged gentleman when I was in there on Dec 22^nd. He didn’t listen to anything I said. I told him that I was remodeling a 1940s home and wanted to stay true to the time period as I was looking for lights. So he suggested a modern vanity. I wasn’t shopping for a vanity. We looked through catalogs and he suggested no additional vintage looking light fixtures other than what I came in inquiring about. When he was done talking to me, he just walked away. And then when I followed him because I thought he was getting something for me – he turned and said, «I’m not really a salesman.» Then why did he introduce himself that way to me? I will NOT be giving them any of my money in my renovation. Go to Lights Fantastic – THEY ARE WONDERFUL!

Terrible customer service. There were a lot of employees that weren’t busy behind the counter. However, surfing Instagram seemed to be more important than service. I ended up walking out after ~30 minutes without my originally intended purchase. Sorry guys, but other places seem to want my business more than you do.

I had to use this company because they were the lighting company that our home builder used. Unfortunately we had a defective fixture and I soon realized their customer service and their ability to professionally conduct their business was non-​existent. Scott (manager) has failed to return calls and solve simple problems. Other staff members seem to lack the ability to communicate with its customers or talk amongst one another. I would never choose this company personally or professionally and will do what I can to have our builder decide on a different lighting company for the sake of future home owners. I was so disappointed in their customer service.

Insulted by the lack of customer service and the fact that we had to ask for help. The woman that answered our questions was very snotty & was quite too busy to be bothered. There were at least 4 sales people behind desks talking but not willing to help assist shoppers. We were never greeted by any of the sales people. Not even a smile. You would think they would be happy to have walk in customers that are willing to spend money but apparently their store doesn’t need our money & I would strongly advise you to spend your money at another lighting store that appreciates their customers.

I have been using Lighting Inc for years to supply my light fixture needs. I refer my customers to them, «the best lighting store in Austin». They carry quality fixtures and are up on technology. They are busy so if you want quick personal attention, just make an appointment in advance.

Not only are they grossly overpriced but they are seriously lacking customer service skills. I was never greeted while in the store, in fact I am pretty sure one old man scowled at me. To be fair I got a have a good day mam as I was leaving but that was a little too late.

We needed a lot of light fixtures for our house renovation. We went everywhere in Austin and ended up making most purchases at Lighting Inc. and City Lights. Lighting Inc. has a large showroom plus lots more available from catalogues. Joe Ebbs helped us and was great. He matched or beat prices from other lighting stores, and researched bulb types for us when needed. We also got some great sconces for $ 25 and $ 32 on closeout.
Note: This isn’t a big box store where everything you see is in stock. Most of our items were special orders. Also, it’s best to make an appointment with a salesperson before you go. (This is true for many building-​related vendors.) Yes, we stood around a few times waiting to be helped when we showed up without an appointment, and we should have been greeted faster than we sometimes were.

I’m not a demanding consumer, as long as I get what I pay for, I move on. Hence I don’t write loaded reviews and don’t get swayed by others reviews that are strongly worded one way or the other. That said, I feel very strongly about my unusual experience with Lighting Inc at Austin.
This place is a dump, certainly not a retail place much less a showroom, stay away from it. Their selection is poor, nothing like what’s on their website, their customer service is nonexistent, doesn’t look like they even have sales people, guys in dirty desks at the front have no interest in helping you find what you want. Shop elsewhere, buying local is great, but not if you have to deal with unsavory people and stores like these.

I was very disappointed in my experience at Lighting, Inc. I had first gone on their web site and printed out details on a couple of bathroom light fixtures, as well as several floor and table lamps. I had planned to purchase one bath fixture, 1 floor lamp, and 1 table lamp. Unfortunately, none of them were at the store, nor did the salesman try to show me anything similar. He told me instead that I could order them from the catalog. I had no issue with that, until he said that all catalog orders are considered «special orders» and are non refundable. How can a store expect you to purchase something sight unseen, then refuse to refund your money or even give you a store credit if the item is not what was expected? Since I was about to spend over $ 500, I was not willing to take a chance, and just left. And like Rae P., I felt that the staff there couldn’t care less if I purchased something or not. Perhaps they have had a changeover in personnel, because of the 2 other reviews, the poorer-​rated one (and the one most similar to my experience) is more recent.

Dont go here if you need something quick… I went today and needed something asap, these guys were too busy finding excuses on why they couldnt help me, and spent no time seeing if they could supply me with what I needed. Not to mention the lady at the front desk didnt bother to acknowledge me for around 5 minutes. It was an ok experience, but I would go to lights fantastic instead.

Kind of my «go to» store for light fixtures. One of the largest and nicest lighting showrooms in Austin. They carry ceiling fixtures, sconces and lamps. Styles range from contemporary to the «old world» look. I found a pot rack/​light fixture here for a client who opened a children’s cooking school. It looked great when installed.
Brian Johnston is the sales associate I have found to be most helpful. The sales staff works on commission and they can sometimes quote a price «off list» for you, particularly if you are purchasing more than one fixture.