MacTronics

Great service, fast and reasonably priced.

Excellent service and knowledge — better than Apple Store! Fast turnaround, and fair prices.

Upgraded a Mid-​2010 iMac 27″ a few months ago. 16GB Crucial Ram and 512 GB SSD. Shane knocked it out of the park. No complaints. He is friendly, professional, and knowledgeable. **** One will not regret giving Shane their business. **** Turnaround time was about 2 days, which was very fast for my timeline at that point of the year. Labor cost was reasonable and far better than Best Buy anything for repairs. Apple itself won’t even touch «other manufacturers parts». Something about a curse or hands rotting off in place… meh!
Long story short, put down whatever BS you’re doing and make it a priority to fix your broken or sick apple computer. Rejoin the functioning «Internet of things» :) Or pay full pop for a new computer and don’t save money fixing or upgrading. Be reasonable though, there still is a cost. Whether you like, like it or like not like it. Upgrading and repairs aren’t paid for with balls of artesian yarn or Madagascarian yak blankets. You’ll be in good hands with Shane.

AMazing service, great parking and the most friendly staff.

These guys are great. Great customer service. They know what they are doing and give you advice and recommended options w/​no B.S. They shoot straight with you. And they are more than fair with their estimates.
Highly recommend Mactronics.

Nice, competent, and they get it done.

Mactronics is a precious gem in south Austin’s SoCo district! Shanes quality repair work and world class professionalism are effortlessly matched by Terri’s prompt punctuality and warm, southern charm– it’s a combo not found elsewhere, and they are certainly an effective team.
As far as my services. The machine was diagnosed same-​day, repaired the next-​day and ready for pickup in less than 24 hours from my initial stumble into their tiny office on the 5^th floor. All for a very affordable and highly competitive price– woohoo!
I’m pleased with my Mactronics experience, and I definitely feel confident in recommending their service to any and all friends and family. and Unilocalers.

Unilocal is a sham, but I’m posting here any way bc MacTronics is the bee knees and the kitties titties. Not only is the staff EXTRA awesomely friendly, they seem to know their shit. I took it in for some problems, but alas they couldn’t find the «problem» but offered me some advice that seemed to have work! Huzzah for keeping customer service king!

Y’ALL GO TO MACTRONICS.
Seriously. Forget any other options this is where you want to go. I recently spilt water on my MacBook Pro 15 inch and was absolutely DEVASTATED when it immediately shut off and remained unresponsive because I thought I was going to lose everything (I know nothing about backups or clouds or really computers in general, but I knew my life was on that stupid machine). I went to the Apple store and was quoted roughly $ 1300 for repairs; as a nearly broke college kid this was absolutely not doable.
I called MacTronics, voice wavering because hi I’m twenty years old and emotional and had no idea what to do, and was immediately comforted by Terri, one of the MacTronics workers, who reassured me that everything would be okay. She held my hand through the entire process and genuinely made me feel fully informed and fully comforted (lol obviously a traumatic experience for me… whatevz).
Not only was my data fully transferred to an external hard-​drive within a day, but my computer was returned to me in only a few days fully functioning, no part replacement necessary. I paid a total of $ 225, so take that Apple.
I will never take my mac anywhere else, and I have never experienced such high quality customer service. So yeah, two thumbs up.

Mactronics was so great. I brought in my laptop and was very unsure about what was going on. My trackpad was not functioning and it seems as though it was just popped in and wasn’t able to click. But the technician knew immediately it was because i had a swollen battery. He was very quick to call me back that same day and let me know that he could go ahead and order me a new battery. Terri also was so great. She kept me on top of what was going on the entire time because I had to wait a few days for Apple to ship out the battery and she would call me with updates. they were so great and now my laptop is working perfectly. Thank you!

They workers there were really helpful on the phone before I went in and after I went in for the checkup for my 13inch macbook pro. They explained everything throughly for what they would do and several options of what I could do depending on the situation of my Macbook. They ended up restoring my macbook to its former glory in less than a day as well as informing me several times about what they were about to do to my macbook and if I was ok with it. The reason I am not giving it a 5 star is the price. $ 60 just to check it WITHOUT opening the computer even though I knew it was already something wrong internally with the macbook and so they taxed another $ 30 just to run a diagnosis. Normally a diagnosis should be minimal cost in my opinion because you don’t even know if the problem with your mac can be fixed which means it is possible to just throw $ 90 at them so that they can tell you they don’t know what’s wrong. Overall though, they did fix my macbook and I am happy with the results.

Cannot say enough good things about Mactronics. The screen on my Macbook Pro had turned green, and when I took it to the Apple Store, they told me it was going to be a $ 750 repair and that I «might as well buy a new Macbook» even though my actual hard drive was completely functional. Took it to Mactronics and they were able to do a repair over night for $ 97. The customer service reps are amazing too; Terri was so sweet and very informative. These people are amazing and I don’t know why everyone doesn’t know about them. If you’re having issues with your Macbook, GO TO MACTRONICS FIRST.

Not so fast. I took my 17″ MacBook Pro which I love and is discontinued. Of course the first thing they say is that it’s been dropped. All laptops have something on the case that’s not showroom perfect. Don’t listen to this. They immediately make you feel you did something wrong. The screen was flashing pink. $ 90 down, $ 599 for part and another $ 125 plus tax for labor. I took it to Mr. Notebook for a second opinion. It’s not the screen at all it’s the board. Where wild ride would MacTronics have taken me on? Experience wins the day on laptop repair just be very weary. I’m sure these guys are good, just ask a lot of questions 1^st before handing over your machine.

These guys are the best! They fixed up my MacBook Pro and put in a new hard drive for a quarter of the cost that the Apple store geniuses quoted me. Thanks, Guys!

My husbands Apple Desktop computer quit working. I found MacTronics, an Apple authorized repair outfit, on Unilocal.They fixed his computer in record time. My husband has not stopped singing their praises. He interacted with both Terry and Shane. He speaks highly of both. He keeps thanking me for finding them. So thank you Unilocal,you should be the one getting his thanks.

I took my 4 year old Macbook Pro in for a repair (display just showed a black screen after booting up). Every time I spoke with Terri, it was a pleasant conversation. She takes pride in her customer service and it shows. Once the computer was diagnosed, the tech gave me a call to talk about options. He was very pleasant as well.
Bottom Line: great place to take a broken/​sick computer, upfront about services/​fees, life-​saving in terms of getting my computer back to new

After taking my MBP to the numb nuts at genius bar, i gratefully found this place being so close to my apartment. Terry was very understanding of my situation and thoroughly explained all the options and possibilities before any business ensued. Feeling comfortable leaving my 1 year old machine overnight, i was given a diagnostic and repair the next day. Being in the service industry myself, I know hard it is to come by honesty and quality work. I would highly recommend these guys if you have any computer issues or want if you want an opinion superseding the cretins at the genius.

Terry and Shane are the best! Quick and honest. If there’s a solution for your Mac they will find it. Also, very friendly and cool.

Needed a new battery for my MacBook Pro Laptop, and I got one lickety-​split. :-) My message (I’d called before they opened) was returned promptly. Terri walked me through finding the serial number so she could check inventory and price for the correct battery before I made a trip over. After hearing the price ($ 139 plus tax, same as Apple Store), I went online and found a «compatible» OEM battery for $ 35, but after reading the mixed reviews, I decided to buy an official Apple battery. Terri tested my computer to make sure that the only reason my laptop hadn’t started was a dead battery. Great professional, warm and friendly service! The business is inside a corporate building, so you have to park in a lot (free) and take the elevator, but I will happily do so for the great service experience.

The service was great– I dropped off my Mac for a hardware issue still under warranty at 11 on Monday morning and my computer was ready the following afternoon. Shane even helped me with the computer down to my car as I had my 1 year old daughter in tow. The shop is a little hard to find at first but that’s not a big deal really. It beats going to the mall and waiting for the Genius Bar at Apple which by the way quoted me a 1 week turnaround for the same repair. All around top notch Mactronics.