MedSpring Urgent Care

I went here twice with an ear infection and each visit lasted at most, 20 minutes. The staff have incredibly friendly personalities and take care of you right away. Not to mention, my insurance covered the entire visit, so it was a win win!
If you call the 1 – 800 number ahead of time, they can actually tell you how long the wait is at each location!

We have taken 2 of our 3 boys to a few different locations. Never a problem, until we went to the Round Rock, Tx — Cat Hollow location. We have now had 2 very bad experiences.
My son Robert had an earache this last summer. I took him in and while looking in his ear the physician on duty started telling me my son had holes in his ear drum and I needed to get him to an ENT ASAP. After looking several times, me getting more and more upset as she spoke, she suddenly said, «Oh wait, never mind. There are no holes, it’s just the numbing oil I put in there.» Really???
My youngest son, Lucas, recently had a head on head collision at school (September 9, 2015). My husband had to pick him up (he was closer). I told him to go to another clinic because of our previous experience at this medsping with our son Robert, but my husband went there anyway because all our insurance info was already in your system, and he was a little panicked with a bleeding child. I met my husband and sure enough the same «Doctor» was on duty. This woman is clueless. First she sprayed an aerosol numbing spray DIRECTLY INTO HIS OPEN WOUND ON HIS FOREHEAD. Our son was SCREAMING. Then she did a horrible job gluing his forehead. This is my 4^th time into a Medsprings for a head wound (I do have 3 boys). She had no idea what she was doing. She put glue and DID NOT HOLD THE ENDS TOGETHER. The she put steri-​strips on. She put about a dozen on a 1– 1 ½ inch wound. The wound is a horizontal line, she put the steri-​strips in a clockwise pattern (yes, even horizontal), and then she put MORE glue over the top of the steri-​strips. The next day my sons school nurse even said she had NEVER seen anything like what that doctor had done. 3 weeks later and we just used petroleum jelly, lots of patience, and lots of time to slowly get the cemented steri –strips off his head. Once his scar was revealed I couldn’t help but write you. Bringing him in was pointless. It would have healed like this if we would have just brought him home and put a band aid on it. I am very angry. We brought him in to prevent a scar this size. I am telling everyone I know to avoid this location at all costs.

This is my second time here and I have been impressed both times. The staff is extremely friendly, knowledgeable, efficient, and thorough. This facility is new and very clean and organized. All of the patient rooms have flat screen tvs with your own remote and list of stations as well as new magazines.

This is an update to my previous review. While my initial experience was terrible I will say that the regional manager (not sure if this is the correct tile for the gentlemen) contacted me to let me know he had seen my review. He therefore listened to my 2 phone calls (recorded). He contacted me to let me know that he was sorry, he was addressing the problems and that this is not their normal policy. His customer service was incredible. He asked me to give the location another try, and when we need to visit urgent care in the future, I will give them another chance. I will update my review then.

Quick visit and awesome staff. I was in and out in a flash! Great explanation and evaluation coupled with customer service items… they have TVs and wifi which helps if you have to wait…

If I could give zero stars, I would. My family had used this urgent care before MedSpring took over because it is convenient to our home and had no problems. However, with the change of ownership we won’t ever be going back. The medical assistant or nurse (I’m not sure of his position) treated my son in quite a condescending manner. I’m not sure if he was meaning to be funny, but it was not. The «doctor» was completely useless, couldn’t even make a simple diagnosis and just made us feel very awkward and uncomfortable. Instead of doing anything remotely helpful, he sent us to the ER, which took a lot more time, money and resources that could have gone to help people who actually needed it (my son was not in need of emergency care which was why I didn’t go there in the first place.) All to come up with the diagnosis of a UTI, which, having had them myself, I already knew before we went into MedSpring. This doctor actually said to me that my son did not have the symptoms of a UTI. If my family has need of urgent care in the future I will gladly travel further to avoid this place.

Staff was extremely rude. Man at the front scoffed at me when I asked him something. Never coming back here, and I will tell everyone I know to never come here.