National Tire & Battery

don’t go there… believe me you don’t want to deal with them all they want from you is your money… they are liars liars liars and the manager «Richard he’s so mean and rude… he’s really mean. and he knows nothing just nothing about customer service he’s just looking in your bucket for your money.

If only I could give it negative stars. Worst customer service ever! All they really want is to fool you and push you on their stupid, useless «services» and milk you for your money. They treated my dad as if he was some foreign, incompetent fool that was incapable of understanding English. Yeah he might have an accent but he’s no idiot and although he might not speak clearly, you can be sure as hell he understands if you’re fcking trying to rip him off and treat him like he’s an idiot.
They currently have two promotions for tires. The first being if you buy 4 new tires of certain brands then you get $ 200 in rebate if you use their credit card. $ 100 instant and $ 100 back in the mail. The second promo being you buy two tires you get two free but you have to buy all these packages and services. So initially we discussed with them that we would like to do the first option and so they printed out and order for us for the tires and to get the work done. Well first off they didn’t have my tires in their store so they said they would have to get them from the north store, and to come back the next day, which was fine. Before we came we called and they gave us some excuses and BS as to why they didn’t go get the tires that day. So they promised the following day, which is also fine. But then when we called them before coming in again, they again gave us more BS and excuses as to why they STILL haven’t gone to get the tires! So they promised that the following day they would have the tires for sure by 10 am and we could come in to get our service done. This time when I called them they actually had the tires but they told me they were «too backed up» and it would take «3 – 4 hours» to get serviced so fine, we made a 8 am appointment for the following day. (Which is actually today, Thursday 8÷26÷15) Here’s where all the scamming and rudeness from them comes in. I had classes so my dad had to take my car in. Upon arrival and checking in with them, they told him that the first promo ($ 200 rebate one) was «no longer in the system» so «there’s only the buy two get two free» promo. And they told my dad that he would not be able to do his original plan and that the «only available one [he] can do is the buy two get two» WHICH is a lot more money for us than the other promo. Ok lemme clarify: if we do the first promo which is the one with the rebate, we spend about $ 370 in total for all new tires and everything whereas if we do the second promo, we would be spending about $ 550+ in total. So obviously they were trying to push this one on my dad instead by telling him that he would not be able to do the other promotion. My dad tried arguing with as to why he’s not able to CHOOSE this certain promotion and can only choose the one they say he can. So he ended up leaving pretty upset with them. When he got home he told me that the guy who serviced him told my dad that he would need to speak the manager about it. so I called to ask and speak to the general manager, Richard, and he had the audacity to LIE and said they he gave my dad an option of choosing the promo he wanted to follow through with! TOTAL BS. Why would the service manager Juan tell my dad that he needed to speak to the GM about doing the promo he wanted then? My father is not an idiot, he even repeated the exact words that were spoken to him back to me so I could discuss it with Richard. So basically this so called «manager» Richard was implying that my dad just misunderstood him about his options. Bs. If that was true then why did they refuse to do the service for him? They literally told him he would not be able to choose this promo and therefore he could get the service done. These people are scammers and have no customer service skills whatsoever. I don’t know if it’s just his location or all of this but PLEASE, I encourage all to go to another place! So horrible!

Don’t go here. I got two of my tires here and it was a terrible mistake. I learned the second time around and went to Discount Tire. I went with a nail in my tire and they tried to tell me it couldn’t be fixed and that I had to buy a brand new one. The next day I went to Discount Tire and they fixed it without a problem. All they try to do at NTB is fool you. I knew better and just left. You could tell the guy was disappointed at not making a sale because he just stayed quiet when I said I would go somewhere else. Terrible service. They need more training in customer service.

I took my Jeep in because it wouldn’t start. I had trouble previously with my battery and assumed that was the cause. The team here spent about an hour on my vehicle and ran it through several diagnostic tests. What they found was that I’m a little daft and didn’t clean the corrosion off my connections. They cleaned it for me and sent me on my way at no charge. That’s pretty damn good service.

I’ve gone to this NTB consistently over the last year for my oil changes. I forgave them TWICE for a 3 hour wait. They were very nice and apologetic, and I’m a patient person.
However, I am more than unsatisfied with my most recent oil change. My check engine light came on as I was on my way home from NTB, immediately after they changed the oil. I called to ask if they could look at it or check the code on my car. I was informed that it would cost $ 90 to check the codes and that there was «no way» they would be at fault for the check engine light coming on after an oil change.
Fast forward 5 weeks later: the check engine light is still on. My RPMs are constantly up & down (when idling or at a complete stop), and my engine is making a knocking noise. We decided to take my car to an authorized and legit, trusted mechanic in Austin. Imagine my shock and fury when I find out that NTB has been putting the WRONG OIL in my car this entire year, causing my car to burn through the oil at an alarming rate, consequently damaging my engine. On top of this, it is COMPLETELY THEIR FAULT that my check engine light came on after my last oil change. Why? Because the idiot working on my car DID NOT put the oil cap on properly, affecting the pressure and causing the engine to ramp my RPMs up and down. It was as if my car were possessed.
I am furious that NTB has been destroying my car over the last year. I will NEVER EVER return to any NTB as long as I live. I will NEVER EVER recommend NTB to anyone I know. If someone asks, «I need to get my oil changed. Where should I take it?» I will simply say, «NOT NTB.»

Went in for a simple oil changed. Called ahead to make an appt but they wouldn’t make one for me over the phone. The rep said it’d be about an hour total turn around time so I decided to give it a go even though I was on a time crunch. Got there in 5 min (they’re right around the corner from me) took them 20 min to get me in the system (way too long in my opinion), rep told me it’d be 45 min max til they would be done. After that time had passed I went into the garage to ask the tech how long he thought it would be. They hadn’t even started my car yet and there was apparently one car ahead of me (but I think they messed up the queue)…no one gave me an update about the additional wait time. If it was gonna take 2+ hours to get my oil changed I wouldn’t have even bothered wasting my time.
Update — the manager gave me a coupon to come back. Made an appt online this time. Only took 50 minutes total turn around.

I bought new tires and warranty and now that I have a nail in my tire they will only discount me $ 25 on purchasing a new tire instead of fixing the tire with the slow leak.
Go to Discount Tire, this is the worst warranty you can buy.

This place is horrible! The employees are very poor and do not seem to have any idea about customer service. The upper management of this place really needs to take notice to the reviews and make a change in how they do things. This is the first time I have ever written a review and really felt it necessary to worn anyone considering this location.
First Visit: I arrived when store opened to get a oil change and I was told by someone that «everyone» called in or «quit» and it would take awhile. It took almost two hours and I was the first one in store.
Second Visit: I am came in early for a oil change and again was told that «several» employees called in so it would take longer than normal. I sat for about 30 minutes and watched several employees eat breakfast and talk and then begin changing the oil of the third customer to arrive that morning. A employee came out later and asked why I was still there and then ran outside and asked why my vehicle hasn’t been started. He then came in and said they will have me out in a «sec».
Third Visit: I decided that I would make an appointment to avoid what has happened before. So I showed for my appointment and believe it or not they told me that they are really short staffed because people called in. I asked why do you take appointments for certain times if you can’t help customers at that time. They told me they can’t control the Internet. It took awhile and when I left I realized that they did not install the wiper blades I purchased. I called and they said I could just pop in the next day and they would take care of me. I showed the next day and they wanted all the information and asked me who I talked to. They then told me that it would be awhile before they could put them on because they were really busy. They then told me they could just give me the blades and I could put them on myself.
Needless to say I will not be going back to this location and yes I am dumb for going back three times.

I had heard about NTB for tires but never been. Was stuck in the Discount Tire loop. Well never again! Not only does NTB have many services I was unaware of, The customer service was fantastic. Jason and the team handled my needs comprehensively and completely.
I am so pleased with my service I will always look for an NTB for all my vehicles maintenance from now on!
Thank you!

Took my mustang here for an alignment and balance. The guy behind the counter immediately charged me for the expensive lifetime crap to which i said no i just wanted what i needed done and not spend too much. Informs me it would take an hour so i decided to leave and come back. After an hour my car was still parked outside. needless to say they were ridiculously slow and not even busy. When they are finished the mechanic pointed out i had a radiator leak which i had known about for the past couple months but had clamps placed to fix this issue. After telling them i would fix it later they continued to try and get me to setup an appointment to return. I was quoted $ 500 for a new water pump? i knew it was BS. When i got home my radiator fluid was EMPTY and when i filled it up, all of it just poured out the bottom of my car. They purposely messed with my radiator so my problem would be sudden and i would return to fix it. Took my car elsewhere and they fixed it for only $ 200. more than half the price NTB quoted & they obviously had no idea what was wrong, just wanted more money and broke parts off my car. DO NOT TRUST THESE SCAMMERS

What’s the point of making an appointment if you have to wait an hour and a half??? Terrible service! Never again!

I’m so surprised at the horrible ratings here. I’ve gone to NTB always & haven’t had a bad experience. I’ve had long waits, but took care of personal business via my phone while waiting.
I just recently took my vehicle in for a flat tire that happened in my driveway. NTB couldn’t find a cause for it. After checking it out thoroughly and remounting it, didn’t charge me a penny. Staff was friendly.
And, they have recently «remodeled» the front desk area. Removed the tire rack, added cushion chairs & a few tables. There is still the back waiting area, but now they converted the front into a waiting area, as well. That was nice.

Went in here to get my tires rotated today. Brakes have been a little funny and grabbing so I asked them to resurface the rotors while they were at it. Cost was around $ 120… I said NO WAY I can replace the pads and rotors for that price… Must have thought I was an idiot. Anyway, got tires rotated for free since I bought them at another NTB. Left and on my way. Everything was fine except for that silly quote.

Terrible customer service and general bad attitude. Of the 3 employees that were up front, only one was polite and helpful. Don’t waste your time or money!

1hr 20 minutes to change 2 tires???
i am the only customer here!!!
there are 4 employees in the back service area and my single lonely unworked on car. this is awfl customer service!!!
i will not recommend this place to anyone.

Laura at the front counter is super nice, but my good experience ended there. I was told it would take 35 – 44 minutes, and an hour and a half later I was told they did not have the battery I needed in stock. Left unhappy, to say the least.

Absolutely terrible. Be prepared to babysit these guys. I have had 2 back-​to-​back awful experiences with this NTB.
1) I went in for an oil change and tire rotation. I have a lifted truck with oversized tires that require rotation at each oil change. I specifically requested that they be sure to rotate the tires. Upon picking up my vehicle, I noticed that they had not rotated the tires. I like to make it a point to mark the front wheels with an ‘F’ to make sure they do it. Both front wheels still had my notes on them. So, I went inside and kindly asked the manager to have the technicians rotate my tires like I had requested. The manager had the nerve to say I was wrong and that he knew for a fact they rotated my tires. I asked how he knew, and he said that they had cameras showing the technicians performing the work. I asked him to accompany me outside so that I could show him the marks I left on the wheels. To my amazement, he STILL tried to argue with me. When I started to get frustrated he took me back into the shop so that we could talk to the tech that had worked on my truck. The tech had apparently taken the wheels and tires off, but had forgot to… wait for it… ROTATE them! In addition, they forgot to leave the mileage reminder sticker in the window. I pointed that out as well and they generated one and rotated my tires wasting nearly an hour of my time.
2) About 2 months after my first bad experience with these guys, I returned to give them another chance. I showed up around 2:00pm on a weekday with hopes of having an oil change, tire rotation, and state inspection. I was told by the staff that they could not perform the inspection that day because all their inspectors were off. I asked when would be a good time to come back, and they told me that the following day around 8:00am would be good. So, I take off work and go there the next morning first thing. To my surprise, they tell me that their ONLY inspector was busy with a project and that he would not be available until noon. Thanks for the heads up yesterday! Like an idiot who should have went elsewhere, I returned at noon to have all the work completed. An average oil change and inspection should take what.1−2 hours tops? They tell me my truck should be ready around 4:00pm. Wait…4 hours are needed when I made an appointment for noon? Come on guys. Well, they pulled through, sort of, and had my truck finished at about 2:45pm. BUT… no surprise here… they failed, again, to rotate my tires as requested. And to top it all off, they forgot once again to leave a mileage reminder in my windshield. I did not have the time to wait for them to do it, so I left. I will not return to this shop, ever. They’re a bunch of degenerates. Stay away!

This place sucks balls… They completely screwed up my alignment and would do nothing about it. After taking to them 5 times to try to find out what was wrong I took it to the dealership and took them 5 minutes to figure out. Don’t go there… They will screw you sh#t up and you want even know it. MINUS 5 STARS

Worst experience I’ve ever had. These guys are slimebags and look at you as a fool walking around with dollar signs on your head. No respect for customers.
I will never go to this NTB or any other NTB again.
I’ve wasted over $ 900 on tires & thier useless «services» w/​a purchase of 40k warranty tires that did not even last 15k miles because of their negligence which ended up ruining a tire. They blamed me for ruining the tire because I did not go in for an alignment every 3000 miles. R U F kidding me?! I should only have to come for an alignment every 12k miles or a year which ever comes first.
The «package» they sold me included a 3 year alignment warranty. I’ve been up there @ least three times and NTB has not even been able to get my alignment right even once & all they do is keep giving me the run-​around.
NTB hires some of the most incompetent employees I’ve met of any company. NTB, if you are listening, go ahead & let these employees at the 4720 S I H 35 Austin, TX run your location into the ground because they are really not good at anything but giving me a head ache and pissing their customers off. I can see why you guys charge so much so can pay these guys to stand around all day & twiddle their thumbs after they scared all their customers away.
There’s a reason why I was pretty much their only customer that day: I didn’t get the memo — AVOID NTB at all cost.
Pass it on, pass on NTB.

We went to NTB on a Sunday, because it was the only place open on Sunday, for an oil change and to have our Ford Focus’s breaks looked at.
They did the oil change, but didn’t leave a reminder sticker in the car. I was worried that they actually forgot it, since they were working on our breaks. But a recent oil check shows pretty clean looking oil, so I’m crossing my fingers.
With the breaks, they swore that our pads were ok (even though we’d been experience some pretty severe squeaking), but that our rotors needed to be machined. We said OK, but almost instantly after leaving, the breaks continued to squeak.
Last week, I brought the car back in, and they admitted that they hadn’t properly machined the rotors, but they’d fix it for free. Very nice, I thought. Well, the car was up on the lift for 3 hours (I had told them I was «dropping the car off,» but really I was just walking the car lots nearby…), and they finally fixed it. Except, of course, they didn’t. When I got home, the breaks were squeaking. Guess I’ll have to go to Dave’s sometime next week.
The guys are nice enough for a major chain, and the waiting room is clean (if sparse and lacking in chairs), but I don’t think I trust their work. Avoid, unless you want tires or you need a Sunday oil change.