Office Max

Helpful staff can usually get you in and out in a jiffy. This Office Max is near my work and I’ve never had any major issues.

Employees not trained well. Poor girl tried…

The employees are friendly and I like them but they have a bad system of keeping only one person in the printing work station while customers pile up and wait for a long time. It’s annoying how I have to line up in a queue for little things to be done. I would rather go to Office Depot instead.

As far as the staff goes, they’re pretty good, friendly and somewhat knowledgable. However, if you are needing to use their copy services and may need to make minor adjustments to paper size (cutting 14×17 down to 11×17) or need to print on anything larger than 30″, call ahead of time to make sure their equipment is actually working. Unfortunately, no matter how nice the staff is, the company is failing on providing good, full service.
Side note: My examples above were things that happened on various occasions, not just once. This is my first review I have done on Unilocal.The reoccurrence of inconveniences are what brought me to make one to give others a heads up before driving all the way to this location to find out they need to drive elsewhere to get their prints made.

Given the poor reviews I was trepidatious about coming here. You can imaging my shock and surprise then to find I had a good experience at Office Max. I wanted a folding table and a pen refill. Someone came up to me immediately and assisted me with finding what I needed. He brought it to the check out counter for me too, since I don’t exactly have Super Woman strength. The check out guy was speedy and polite. He greeted me and offered to take the table out to my car. Perhaps they read the previous reviews and performed some training, but I cannot complain about this visit.

Bitter, angry, lazy, unprofessional staff with one female, so-​called «manager» who has the worst attitude of any employee I’ve ever seen. I hope she’s the owners daughter as it can be the only explanation for why anyone would not only hire her, but not only keep her, but somehow promote her to any position anywhere near management. This woman makes the post office look like Disneyland. If it had happened only once I’d let it go as a bad day, but three times in a row; the hobbit needs to go. I’m sure no one that reads these will change anything but on the up-​side, if you’re looking for a good excuse to vent and/​or yell at someone, I suggest you go to OfficeMax print department in Bee Cave and ask for the smallest of tasks to be done politely. Could be cathartic.

I get the one star. Really the only reason I ever come here is the services they offer such as photocopying, printing and faxing, and they are under staffed at this counter. My experience has been the wait is always long, even when there is only one other customer. On my last visit I waited at the counter 15 minutes without any acknowledgment from a single staff person. If Office Max hopes to avoid going the way of other Big Box stores they had best not rely solely on selling staples and copy paper in-​store.

We went here to refill our ink cartridges. Our epic journey through the line was long and arduous. I walked in the door to be directed to stand in the checkout line for service. In and out probably took 30 minutes and it was mostly waiting out the incompetence and indecision of the employees. Only one older man working there seemed to know what to do, but he was not in charge and wasn’t bucking for employee of the month.
They need to hire someone over 25 to run the store. If Walgreens didn’t ruin every ink cartridge you give them, I’d have a local choice of where to go other than paying full price at Target.