Party City

As another customer discovered this place is run by two managers who I wouldn’t hire in any capacity to work for me. Plain and simple they just don’t care about the customer. I tried to return a purchase WITH the receipt, but because I wasn’t the one who purchased (my wife had and used her credit card) they refused the return saying their agreement with their CC company states the return MUST be credited back to the card that was used. I have purchased product from other retailers and have NEVER been refused a return because of how the purchase was paid. When I told them they would lose my business going forward they just shrugged – they couldn’t care less. If you shop here USE CASH and avoid the managers!!! I won’t return to ANY Party City location.

Wish I could give it –10 as a rating. Got balloons inflated from here night before party I was planning for my boyfriend & paid extra for their hi-​float. 10 balloons cost me $ 22 & they were deflated completely the very next morning. Regular helium lasts longer than that. Called and explained they said no problem they’d re-​inflate them so I drove all the way back and got pure attitude and disrespect from both assistant managers that were there. They wanted to deflate and throw out all 10 if my balloons and give me one (priced at $ 9.99) in return. I said absolutely not. They also said to me in front of other customers how inconvenient it was for them to have to re-​inflate my balloons… What was inconvenient was me having to be there for an hour and drive back to argue with idiots when I was supposed to be putting a surprise party together. I am now three days later still fighting for a refund because that evening the balloons were flat again and I was also told by the assistant manager that the hi-​float was false advertisement (they claim it makes your balloons last 10 – 14 days). They also admitted when I went back the next morning that only four of the ten had the hi-​float and then they told me two couldn’t be re-​inflated yet didn’t refund me for those two and when I walked in today, one of MY balloons is floating high in their balloon center. Excuse me? You shorted me and didn’t refund me and lied to me? NEVER GOING BACK EVER!

Everything was well organized and easy to find. We were in and out with NYE decorations in under 10 minutes! Why 4 stars you ask? The products definitely aren’t the best quality and they are quite pricey… but sometimes you just need them to complete your partayyyy!

I like going to this place, it has a lot of great party ideas and a fun place to spend the afternoon at.