Peoples Rx

So happy to have this pharmacy/​a bit of everything, nearby. Thanks Peoples RX for being so knowledgeable and helpful. Kudos to the cooks too of course! :)

People’s is a good place to learn about holistic health and buy books, local food, and supplements that support it. They have a great fresh deli, and the staff is friendly and knowledgeable.
Unfortunately, the pharmacy is completely inefficient. For the past year, I’ve been trying to get my prescriptions there, mainly because I like the vibe and would like to support the business. Almost every time I went to retrieve a prescription, however, something would come up; It would have been re-​shelved, they’d neglect to give me other prescriptions I had ready, they’d have missed applying insurance properly, etc. etc. It got to the point where I would call ahead, attempt to make sure things were ready and how much they would cost, and *still* plan on spending at least 30 minutes picking up what I needed.
I am super happy with the pharmacy at HEB, which is much more organized and convenient to boot. I’ll continue to go by People’s to get various salads and salves on occasion, but my pharmacy business is elsewhere.

Breakfast tacos that will make your morning. Delicious for sure.

I’m giving People’s one star because of the parking situation, which is deplorable. I wasted an hour driving to People’s (round trip) to pick up a prescription (3 p.m. on a Monday) only to find no parking in front, back, or on the street. After circling the block three times, still no parking. I’m finished with this location. Too bad, because the store itself is OK. Update: Came back three days later to pick up a delayed refill, only to find no parking once again, and that includes street parking for blocks around. Regarding refills, People’s showed zero refills on two prescriptions, whereas my vet had called in multiple refills. That’s inexcusable.

When told my 11 year old schnauzer needed a compound medication and that it was only available at People’s Pharmacy I thought the vet had been to Eeyore’s Birthday a little late in the year. This is a «human» pharmacy, right? Yes, it’s a REAL pharmacy and we love this place. They are fast, efficient, and the store is in a perfect location for us. The best part was getting a phone call from a real person asking about Gertie «the dog» Logan. They called to check up on my dog yall! We are switching our own Rx’s to this pharmacy.

Their flavored vet med suspensions are a a life saver for animals difficult to pill. When I had a recent problem with a refill, the pharmacist was extremely helpful in answering my questions and with quickly remedying the situation at no additional cost to me. Great customer service.

When I worked on west campus, this was my go-​to place for lunch. They accommodate all special diets, the team there is extremely happy and helpful. It also happens to be my favorite pharmacy in Austin as they truly focus on your health, not what is best for their bottom-​line.

If I could leave a review with zero stars — or a negative number — I would in a heartbeat.
They should just rename it Peoples Deli, Homeopathic Placebos & Pet Meds and be done with it. Seems their only rave reviews are related to those three activities.
The way they store their prescriptions for pick-​up would be comical if it weren’t so inconvenient. Their standard procedure is:
1) Ask your name.
2) Pick through a bin until they can’t find it.
3) Argue with you over whether/​when the prescription was phoned in by the doctor.
4) Check the computer.
5) Go back to the bin and rustle around some more.
6) Look in another area where they should have looked before steps #3 and #4.
The final straw for me was when they continued to bill my old insurer after I’d given them my new carrier’s prescription card. When I got a message from my former insurer claiming that I owed them $ 120 because of Peoples Pharmacy’s mistake, Peoples told me that sometimes their system isn’t updated and gets things wrong — like that’s my problem. Instead of offering to take care of it or cover my out of pocket, they just shrugged and said there’s nothing they can do.
Being well-​intentioned is not good enough. I might as well go back to Randall’s Pharmacy. At least they don’t pretend to have their act together.

The staff at People’s Rx is extremely professional and caring. Marissa in particular, took time out of her day to make sure my prescription was correctly transferred from my previous pharmacy and called to check in on me 3 times to keep me posted on the progress when my doctor made a mistake on which prescriptions I was filling — that’s great customer service!
I also love that they have a cute healthy food café area with great tasking food!
Love this pharmacy!

I rarely write reviews, but, wanted to make sure to give a big thumbs up to the informative & nice help that I received from Peoples RX pharmacist Payman Afshar today. He was both friendly and offered very helpful info lending to a very positive experience which my daughter & I both appreciated. I had talked to him on the phone & when I got there he had set aside the product we had talked about because «it was the last box on the shelf» :). The rest of the staff that helped us were great too. My fresh locally made organic green juice in a glass bottle was awesome too. Yes, I left very happy. Thank you, Peoples RX!

I went to the doctor here, and they helped me. Best $ 160 I’ve ever spent.

The veggie sandwich was so small it was like a kid’s portion. It tasted ok but it was not a good value at all for 6.99.

Peoples has great products and snacks but I am done with the rude staff. In the past week I checked out once and the person never looked up, acknowledged me, and spent the entire time talking to others behind the deli counter. Today I returned a juice bottle and was scolded for not completely rinsing it out — I would assume Peoples would steam and sterilize their juice bottles? Needless to say I will NOT be buying juice there anymore and probably won’t stop in as often. The men behind the counter are usually a little more friendly but the women are down right rude!

Excellent breakfast tacos and selection of grocery products. Probably the most UNFRIENDLY staff in the city though. I’ve been here a few times and its been that way every time. The tacos and coffee have me reluctantly going back.

Boo!
This used to be one of my favorite places to find not only compounded meds, but also unique gifts, cards, and other stuff.
I stopped by a couple of months ago to look at their card selection. WTH happened to this place? The cool funky gift part is just gone… gone…gone… Bummer! It is now just a sterile pharmacy with no funk, no weird, no fun, no life… Ugh… Sadly disappointed. Luckily, I had time to look for another place to find said fun, unique gifts and cards because they certainly aren’t at People’s anymore. I didn’t even notice if they still served sandwiches, etc. or not, because I was so bummed. It was a sad day…

I like the pharmacy — and they often have that hard-​to-​find supplement. Staff is super helpful. Wish they had better hours on weekends.

There seems always be an issue with customer service at this location. This review is only about customer service.
Staff just isn’t as well trained in the art of customer service. It is almost like the Lakeline store belongs to another company. Night and day between the two. I always have questions when looking for a particular product I have used before or i am looking for a new one. Floor staff doesn’t seem to have a great deal of knowledge or desire to answer simple questions.
For the second time recently I watched the pharmacy staff eat as the filled Rxs behind the counter at the central store. Really? The health department doesn’t allow this in restaurants during food prep but its okay here? One time staff was scarfing house made breakfast tacos and the next time it was French fries. Very off putting especially given all the ‘issues’ with compounding pharmacies in other parts of the country.
I am a loyal long time customer, but sometimes it is so much easier and less frustrating ordering products on line.

I was fulfilling a prescription for my baby and wandered the aisles of People’s Pharmacy while waiting.
Homeopathic remedies are everywhere at People’s.
I grew up in a religion that relied on prayer in lieu of medicine, and now have a profound respect for the scientific method and medical science. And I’ve recently learned a lot about homeopathy’s approach, claims, and history, which shares a lot in common with many psuedosciences that use scientific language but do not rely on scientific methodology.
When I asked one of the employees why they sell chemically inert substances at $ 20/​vial, when they perform no better than placebo, she explained that they don’t work on everyone but they do have «magical» powers and that «miracles happen» when you properly diagnose someone holistically.
I gently tried to explain about homeopathy’s origin, that it was based on 18^th century magical thinking that «like cures like», that homeopathy has no basis in evidence-​based medicine, and that substances are often diluted past the point of having a single molecule of the original ingredient, I was told about anecdotes of supposedly convincing authority («I’ve seen with my own eyes a woman who instantly recovered from anaphylactic shock, how else could you explain that?»).
I was told that quantum mechanics would validate homeopathy soon.
I was directed to their homeopathic doctor who could tell me all about the mechanics of this magical water.
It wouldn’t bother me as much if this wasn’t a licensed pharmacy. People’s is promoting this stuff as a valid alternative to treating real diseases. Most people don’t have time or energy to question a person in a white coat telling them that a product will help. And most people don’t have time to research the history or basis for homeopathy.
The idea of a more natural remedy may appeal to many. But this is just a scam that won’t go away. People’s Pharmacy is selling placebos while making a hefty profit on people’s credulity, people who may forego proper treatment.
People’s, please reconsider your attachment to homeopathy, consider how pharmaceutical companies have to demonstrate efficacy with double blind placebo controlled testing. Homeopathy on your shelves and espoused by your employees is an injustice to your customers and to the scientific method.