Premium Cabinets

Instead of writing a review I am just going to paste the email I wrote. Bottom line — worst place ever!
Because of the horrible service Premium Cabinets has provided I have been without a kitchen for six months. This has not been a minor inconvenience. I cook and eat healthy and have had to eat out for six months. Every single thing that could possibly go wrong did and was not taken care of in a satisfactory manor. Maurice’s response to my apology for a blunt email. Paraphrasing… «It’s ok, I don’t take anything personal». i.e. I don’t care. I don’t take my work or your satisfaction seriously. He proved true to his word.
1. 33″ sink base that should have been standard 36″ stated plainly on the quote/​invoice. I won’t even get into the other measurement issues that had to be compensated for by the installer (where he was able). This delayed the cabinet installer and counter top installer forcing them to reschedule their work. This inconvenienced and cost every one including me money. I live in far South Austin and my installer had to make an additional trip way up North to pick up the 36″ when it came in which I had to pay for and I was charged an additional payment of $ 530.81 for the 36″ screw up and took over a month to get. You guys should have delivered the cabinet and eaten all this cost. Instead you bill me additional money for the cabinet and make me pick it up!
2. Two drawers are missing and I am having to pay my cabinet guy to build them, rails and all which I had to find and buy!
Update: Maurice finally materialized the drawers — wrong size and no rails and an additional charge of $ 135.31 — you should have eaten this cost too. Maurice basically threw them in my lap and said figure it out. I had to cut the drawers and rebuild them myself! For some reason he was unable to provide me with rails or the company where I could purchase the rails. I asked him repeatedly for the company where I could buy the rails. Mind you I had already paid for all the cabinets and drawers in full and no rails! Over the course of two weeks in my «spare time» I searched and called until finally finding the company on my own. For future reference so you know where to get your own rails the company is DAKOTA Premium Hardwoods and Millworks in South Austin. Then spend another day installing them myself!
3. The Lazy Susans were missing and had to be brought out and installed — and argued about whether I ordered or paid for them when they are clearly on the invoice.
4. Four of the doors put on backwards and had to be reversed by my cabinet guy. This cost me money for the cabinet guy to fix.
5. There are still shelves missing. Maurice said he would get them to me. It’s been six weeks — not a single word. I don’t expect to hear anything.
I think you guys should have eaten the profit on this job. In my mind you owe me for pain and suffering and if I had the time and money I would sue you. This entire job was so badly botched there are not words to describe it. Please go out of business. Please! I’ll be sharing my feelings about your company so that hopefully no one else should ever have to experience what I did.

In Fall/​Winter 2014 and even into 2015 we had the joy of working with Randy, Maurice, Alex and others at Premium Cabinets in Austin. We ordered beautiful high quality cabinets –that transformed the look of our kitchen from 70’s/80’s blah to a look that fit in with our almost whole house remodel of a 70’s era home and doubled our kitchen size. The space is extremely functional and just plain looks awesome. Everyone loves the kitchen and/​our pantry wall! From the time we walked in the door and had our first design meeting with Randy to order the cabinets, measure and then redesign the space we were helped out at every step of the way. Randy answered all our questions — some more than once and worked with us to meet the need and sometimes our changes! Once the cabinets came in we were nothing but pleased with what we received. We then moved on to the installation piece — while we encountered several issues with the contractor hired to install the cabinets — again Premium Cabinets came to our rescue on MULTPLE issues related to errors made by the contractor. Maurice (and his team including Alex) were EXCEPTIONAL in providing quality customer service — even though Premium was not responsible for the errors caused by the installation contractor. Maurice and his team are customer service ROCKSTARs and Premium Cabinets cares about satisfying the customer — they sure went above and beyond. We recommend Premium Cabinets wholeheartedly — and would encourage anyone looking for solid wood cabinets for their home, from a company that cares about the customer’s experience, to make Premium Cabinets their first and only stop. Thanks for the great job Premium!

The Husband and I are renovating our 1970s home and decided to purchase brand new, solid wood kitchen cabinets from Premium Cabinets. We always prefer to support local businesses as opposed to going with the big box stores. We met with Randy, the owner, who did a great job explaining all of our options, colors and styles, etc. We ordered in late January 2015 and received a call a few weeks later saying our cabinets had arrived and were ready to be put together. Maurice, their warehouse manager, contacted us about timing of install and was able to have the cabinets put together for install within a few days. We went with a recommended installer on Premium’s installer list and he did good work at a good price. Overall we are very happy with our gleaming new cabinets! Our kitchen has never looked better and we plan to order new bathroom vanities from Premium Cabinets as well

(Seemingly) good cabinets (haven’t received mine yet), very good prices, abysmal customer service. I ordered my cabinets over a month ago. Was told lead time would be 2 – 3 weeks. 3 weeks and 2 days later I’d received no communication from them so I called. The owner, Randy, called me within a day and explained the delays and told me I’d get a call the middle of the next week with an update. Guess what? No call. I called two days after expected update and left a voicemail. No call back. THREE more times I have called and left voicemails, NO RESPONSE. I sent an email, no response.
The tricky thing is the phone number listed on the website seems to be one guy’s cell phone (and he’s the one that doesn’t return calls). So you can’t even contact anyone else at the showroom.
I get delays happen. What I don’t get is complete and total silence and refusal to be honest about the status. Feels very shady and dishonest.
I’ll update if and when the situation changes. Be very wary of Premium Cabinets. Put your money elsewhere!
Update:
The owner did contact me after this review was posted, which I appreciate. He told me his guy would call to schedule a replacement for one of my doors that cracked. When his guy called, I was in an appt so he said he would call back to schedule the date. He never called back and, by that time, I actually sold the house and was packing to move so never chased him down (not that I should’ve had to). So yeah — still not the best follow through but I appreciate Randy calling to try and rectify the situation.

Premium Cabinets saved me a lot of money and I got REAL wood cabinets. The color is great and the cabinets are solid. Very satisfied with the buying experience. Randy and his team made sure we had everything we needed.
I plan to go back to Premium Cabinets when I move forward with my full kitchen remodel.