Pulmonary & Critical Care Consultants of Austin Llp

The quality of doctors doesn’t matter when you cannot get to them. The practice phone operators and after-​hours service all need to be fired. I’m really not sure what level of care you would receive if you actually got an appointment made, but after making 5 or 6 calls I gave up. I was given 2 – 3 reasons why the practice wouldn’t accept me even though I met all the criteria to be seen.
I’ve worked for a number of hospitals and several physician practices and this is the worst routine experience I’ve ever been involved with. Save yourself the time and frustration and look elsewhere for your medical needs.

This group of «care givers» sacked their nurse for removing a bat from the clinic rather than killing it. Since they obviously don’t care about animals or their staff, I sure don’t want them taking care of me.

This review is based strictly on my interaction with Stephanie in the front office and the manager. I was looking for a pulmonologist and I called this office to see if one of the many lung docs there would see me. So I called and spoke to Stephanie in the front office and specifically asked her if they accepted United Healthcare Community Care. She said yes but in order for me to see them I would have to have my records faxed over to them and I would have to get a referral. Which was not a problem. So I called my lung doc’s office and told them to fax my records to this office and that I would no longer see him. The lady said that was fine and faxed them over. So when this office received them she called me and said they got them and set an appointment for me to see Dr. Mark Clark. She called a couple of days later needing more information and she asked me again what insurance did I have again. I told her United Healthcare Community plan. Well the next morning she called me back saying they ran my insurance and that they didn’t accept it.
So I said why would you tell me you accept it when you don’t and she said «well you said you had United Healthcare» and I said yeah I said United Healthcare COMMUNITY plan. Then she got quiet for a bit and then said well let me transfer you to the business office. Nobody answered and she said she would walk over there, see if they were there, and have them call me back. Of course I never got that call back so I called them Monday and spoke to a lady in the business office and told her what happened. She said she would take a message and my info and give it to the manager because I said I wanted to file a complaint. So the manager called me later on that day and said she called my rheumatologist and my pulmonologist’s offices to ask if they had referred me to those offices and they told her no naturally. Of course they didn’t refer me I found them on my own, did what I was told by their front office lady, and told my rheumatologist to fax over a referral to see a doc there. Which there is no law that states you can’t find doctors on your own. Which was what I told her. And I also told her I did not appreciate being mislead and given the wrong information because due to that I got screwed because I listened to Stephanie and then told my lung doc I no longer wanted to see him.
To which she kept telling me no I wasn’t mislead. So after 5 or so minutes of going back and fourth over being mislead I brought up a scenario for the idiot manager and said If I tell you we’re going to hang out tonight and that I’m going to pick you up and I never pick you up and we don’t hang out is that not misleading you. And she replied well I’m not going to argue with you and you are wrong and I finally got tired of her and her shenanigans said no ma’am I am right and hung the phone up on her. It’s funny because she admitted to me earlier that they make mistakes and they are not perfect so right then and there she admitted to me that they screwed up and yes I was mislead. Either I am GLAD they do not accept my insurance. That manager was so rude and nasty and blatantly lied and did not want to admit their office screwed by giving me the wrong information and basically MISLEADING me which was what they did. Anybody thinking of going to them BEWARE of these fraudulent LIARS! Because of their incompetence I am without a pulmonologist. And by the way I have an autoimmune disease and my insurance will give them an out of network authorization so they would have gotten paid for my visits. Which was what I told the manager but of course she kept changing the subject to well you have to go your insurance and they will find someone for you and they won’t pay us. Which is a crock of shizzle! These people don’t care about the health and well being of people.