Raquel’s Party Land

It was the best of disasters.
Isaias and Raquel were very helpful and we arranged the equipment well ahead of time. For whatever reason, perhaps because I was doing everything from out of town, when the day arrived we discovered that there had been two huge miscommunications! Isaias went above and beyond to make things work out. I can’t say enough about how willing he was to find a solution, even coming out early and trucking in a third tent! I would recommend writing up a very clear invoice to avoid these confusions, but I would equally recommend using this excellent crew.

Best custom made piñata! We wanted something fun for our money box at our wedding. We decided on a piggy bank piñata. We went to Raquel’s party land and told them what we were thinking. They did an amazing job and exceeded our expectations!!! Highly recommended!!!

There are about 5 of these places with in a few blocks of each other over here on Cesar Chavez. They all have pretty much the same stuff for pretty much the same prices. What makes the difference is your experience in dealing with the employees and owners.
I’ve been to several of them and had some pretty poor customer service. Raquel’s, on the other hand has always been very friendly, and helpful. It’s a small family run business and you can tell that they are happy to help you, not annoyed that you are bothering them.
The store is pretty small but they have a large warehouse full of stuff, so while some of the bigger stores run out of inventory (tables, chairs, etc) Raquel’s always seems to have stock.

I found the exact piñata we wanted for my son’s party. Piñata was a great price and much bigger than I found at big box party store competitor. Staff was nice.

We have rented from Raquel’s twice and have had great experiences both times. The first time we rented a moonwalk for the next day and they gave us a great price and showed up on-​time. The second time we did a combo rental of moonwalk, two tables, 12 chairs and a piñata and they gave us an awesome price. The piñata we wanted (a treasure chest) wasn’t one they had on hand so they had to custom make it. Let me tell you– it was AWESOME! They went above and beyond– adding on necklaces, rings and jewels. It looked amazing and everyone at the party was really impressed. They showed up when they said they would and everyone who works there is great! Highly recommended.

I have never had a more satisfying experience with a business! After calling a million tent rental places with ridiculous setup and delivery fees, I stumbled across Raquel’s Party Land. Not only did Raquel’s have exactly what I needed, but they worked with me– around my budget, around my schedule and did everything to make me a satisfied customer. The crew came on time, quickly assembled the tent and was incredibly nice. When the forecast showed rain, Isaiah called me to work with me on a plan for the tent flooring. I honestly cannot say enough great things about this place. This is a rare, rare business! You will not regret using them! They offer tent rental, party rentals of all sorts and the best customer service in Austin!

I will always go to Raquel’s party land for any event. They were amazing! We had planned an outdoor concert for this past Saturday. It started pouring in the afternoon and most of the tent rentals I tried to contact didn’t even answer the phone or closed by 2 pm. We contacted Raquel’s at 6:30 for our 8 pm event. Not only were they available, they had two of the tents we needed, were able to assemble them for us and met us at the event in under 45 minutes. The prices were very fair and they were unbelievably pleasant throughout the whole experience. They really saved the day!

If they don’t have the design you want, they will make it for you!

So my kid was turning 7, right? He wanted a Moonwalk and a piñata. So we hopped in the car and hit all the places on Cesar Chavez Street looking for the perfect piñata. Raquel’s Party Land had the best selection by far. He picked an orange Longhorn. I had previously looked online for moonwalks. The costs differ widely across the board. He wanted a combo (that’s a moonwalk with a slide). So since we were there, I thought I’d check out their prices. I told them what I was wanting, and they showed me a picture of a green and blue one with a Tinkerbell banner. Then they explained how they can change the banner out. They had a Longhorn banner they could attach instead. We worked out a deal for the piñata and moonwalk. They even threw in a table and 8 chairs to go with, all for a very good price. I put down a $ 20 deposit and we were set.
The day before the party was wet and the next day looked to be even wetter. I called them to discuss my options. They informed me that, although the deposit is nonrefundable, my deposit would be good for one year from the original reservation date. They also said they would call the next day before they delivered to verify the delivery. Whew! That put my mind at rest, but I really wanted it for the party day. I mean, the thought of 20 kids in the house did not sit well!
Party day. First thing I did when I woke up was check the weather. 100% chance of rain. Next, I found myself on a website checking the hour-​by-​hour futurecast. It looked like a break in the rain, or spotty at best, during the 2 hour party window. They called, I said bring it on, and they came and sat it up. The skies cleared about an hour before the party and I had 20 bouncing, screaming, smiling, kids.
Although they had said they would pick it up around 11 the next morning, they actually didn’t get by until 5:30. That’s like a whole other day!
When discussing pinatas with a parent at the party, they said they thought the best place was «that first one you come to on the left and also on the opposite corner». I said that’s Raquel’s.
Since I tried Unilocaling first to find a good place for pinatas and couldn’t find anything, I decided to let you know about my experience. It’s a great all-​in-​one place to get everything (well, mostly everything) you need for a kid’s party.