Reid’s Cleaners & Laundry

As I walked in at 7:01 tonight and there was one woman in front of me. Both employees looked at me and said that they were closed. The woman in front of me said ‘sorry, they opened just for me’ (so they were still open) and then I was told but neither of the computers weren’t working. One was obviously working because she was being checked out. Apparently I am less important of a customer than she is. If your doors are open you should still continue to serve people. If you’re closed then lock them. There are hundreds of drycleaners in Austin and I’m sure many of them will make me feel like a much more important customer then you did tonight. After years and years of using Reid’s, I will be using one of them in the future instead.

Terrible, terrible. The only reason this isn’t 1 star is because the counter girls were courteous. 2 pair of pants dry cleaned was over 14 $. Never, ever again…

A year ago Reid’s Dry Cleaners in Northwest Hills offered to pick up and deliver dry cleaning for residents of an assisted living facility nearby at no extra charge. Initially the charge for shirts and slacks were $ 3.50 and $ 3.75. About a month ago I noticed the charges on my credit card doubled. Reid’s got their foot in the door and then quietly doubled their prices without any notification. Disappointed Reid’s pulled a fast one on elderly people with fixed incomes.

I took my white trench coat had some stains on it so I took it in for cleaning. The guy at the counter was helpful, and the price was around $ 13, which for a coat, seemed reasonable. It was ready the next day.
I went to put the coat on a few days later before work and noticed that several of the belt loops had been partially ripped off and there was some other tread fraying. On my way to work I took it in and showed them what happened. They apologized and said they’d take care of the repairs at no charge.
When I went to pick it up again, my coat looked good-​as-​new.
While of course I wish the damage hadn’t been done, they took responsibility for it and made it right. I tend to avoid buying items that require dry cleaning, but for the few pieces that I do have, I’ll still use this place.

Always get my stuff back fast and right. Staff is awesome. Get there before 11am and get same day service. That helps me a lot with my busy travel schedule. The are not the cheapest, but i wasn’t looking for the cheapest, I was looking for the best.

I just picked up 3 items and it was $ 39.00. Ridiculous. I’ll be going elsewhere.

I haven’t had anything laundered or dry cleaned here, as I wanted only alterations to 2 pairs of clean pants.
Counter service was friendly. The work done on my pants was done within a reasonable time frame, and I am happy with the work. However, the alterations were not only more than they counter guy said they would be (more than double the cost), but they are more expensive than any alterations I have ever had done (and I’m from California). Perhaps if I had consulted with the person that actually does the alterations this wouldn’t have been an issue. It is a shame because I like the work, but I just can’t see paying that much for such a basic repair.

I just started going to Reid’s this week and have been pretty pleased so far! The reason I switched to them in the first place is because of their quick turn around time (I dropped off around 2pm on a Friday and picked up at 9am on Saturday). When I walked in, I was pleasantly greeted by a smiling staff and was taken care of promptly. My only gripe is that my shirts were supposed to be heavily starched and weren’t nearly as stiff as they used to be when I used to take them to American Cleaners. Maybe they’ll get it right next time…

We have not used Reid’s for about 3 years. Comet is cheaper. Period. But the Mister had two cards filled with the little blue discount stickers and decided it was time to use them for his and our son’s shirts.
Today I picked up over twenty shirts totaling $ 40.37. When I handed over the cards for the discount, I was told they do not take them any more but that they would make an exception. Our total bill was reduced to $ 29 and change. How nice. The manager, Marcus, also carried all the shirts to my car. Service with a smile.
Reid’s does a beautiful job, but as I mentioned they are pricier than Comet. They also do their own in house alterations which you can’t get everywhere.

No change from 2 stars. I’m not going back.
I tried the Comet Cleaners across the street recently. It’s so much cheaper and faster, and the people behind the counter are very helpful and friendly. I have yet to write them a review. Stay tuned.

I’ve been giving this location of Reid’s Cleaners my large amount of dry clean and laundering business for about a year or 2 now. As far as I can tell, they consistently provide the best quality of service in town. Please hit me up if you know of another place in the general vicinity (within a few miles even) that does better work consistently.
Here are some examples of things that have impressed me over the time I’ve been using them:
1. They don’t burn my shirt buttons. — I have my dress shirts laundered and pressed here because I despise ironing. Some places I’ve taken shirts to in the past for some reason use too much heat and end up destroying buttons on your favorite shirt. This is not acceptable by any standard, especially on particularly nice shirts. I’ve never had this happen at Reid’s in the time I’ve been sending my clothes there.
2. They catch my mistakes. — I once left a very special pair of cuff links in the pockets of some slacks that I brought in. I didn’t even realize it until I got them back with a nice paper bag attached to them with my cuff links. I would have been very sad had I lost those, so they definitely get a mark for that one.
3. Very friendly people. — The folks here have always been extremely friendly to me, which makes a difference.
So what’s keeping Reid’s Cleaners from getting a full 5 stars? They are definitely the most expensive dry cleaner I’ve used outside of a hotel. I don’t really care so much because not having my clothes destroyed is worth an extra dollar here and there, but they are noticeably more expensive than other places in town. I’ll keep coming here indefinitely unless one of you sexy Unilocalers can find me a better place :)