Royal Muffler Shop

So I needed a muffler welded and pipe bending done to align it… Come back 3 hours later and They weld it in backwards, he apologizes and says it would be 30 mins and he would fix it, 2 hours later (no joke) it’s in the bay I am asking a few questions and he try’s to cut and flip the muffler and stretch the new muffler I ask him to please just cut it off the weld and start over. The man yells at me saying I am asking for a 200 dollar job! I paid 95 and I provided the muffler… when I got a new one added to my 83 supra (different place in Amarillo) they charged me 150 and they provided the muffler. This man does not do his job well, his welds suck, he apparently is illiterate since the back of the muffler says outlet, he tries to do the least work as possible, and has no clue to treat customers…
DONT GO HERE!!!
The extra 20 bucks some where else will get you a better job! If I could give no stars I would!
In total I waited for 5.5 hours and finally got it done. I posted this seconds after my car came off the lift… Should have waited I got yelled at by the clerk for what I wrote.

These guys were complete jerks. I called and asked for a quote to remove three rusted bolts from my exhaust. After talking to me like I was stupid the quoted me $ 450 dollars of real American money. It was obvious that they couldn’t be bothered to talk to me. I won’t be using them for anything in the future.

I’ve stopped by several times when looking to upgrade exhaust parts on my Acura TSX.
The service has been superb, done to specification, and quick. I will return if I ever need exhaust work done on my vehicle and would definitely recommend this shop.

My Sebring broke down on the freeway and was towed to PepBoys. Their diagnosis was unrepairable — needed a new engine $ 5,600 +!
Heard about Royal Muffler and took my car there. Hormuz diagnosed the engine as fixable and repaired the car for a a fraction of PepBoys’ estimate.
Great, honest, reliable car mechanic with fair prices. Thank you Royal Muffler

I divorced a mechanic 7yrs ago that had gutted the catalytic converter on my ’97 Pontiac Firebird so had gotten a few expired inspection tickets over the yrs, but recently moved next to a police substation and received 2 more tickets for it in 2mths. I had been quoted $ 1150 to over $ 1300 for the repairs by Midas, Aamco, and a few other places over the yrs and couldn’t afford that so decided to give Royal Muffler a try after they quoted me $ 250 over the phone! Figuring once they actually saw my car the estimate would go up, I took my Firebird there. They kept her overnight, fixed it, AND got her inspected for me for EXACTLY what they quoted!
They did such an awesome job I had them work on it overheating (new radiator, new thermostat, new water pump) all for $ 750 total including labor!!! The next day it was still running a little warm so I took it back, again they kept her overnight, found a bad seal, plus did an oil change all for $ 89!
As much as I would love to keep these folks and their business my personal little secret, they deserve all Austites to know just what great services they provide and for rock bottom prices! Quality work, economical prices! Best yet, it’s a husband and wife leading the team, and it’s not a chain store so you are keeping your money local!
Royal Muffler does much more than just muffler service and they will be seeing me and my car back for ANY mechanical issues! Awesome folks!

I called for prices to finish an inspection with an exhaust leak. On a Friday afternoon, I took my Camry and he had the work done in several hours on a Friday! Good work too. Fair prices. Glad to see that they do automotive repairs so I can have them work on my Acura. Good work & honest. The things I look for in a mechanic shop. Thanks! John

I have been a loyal customer since 2009. Any time my vehicles need service, I know I can depend on good work at a fair price. The fellas even kept my old pickup running long enough for me to use it as a trade-​in when i could finally afford a newer truck. The shop is not fancy. There is a small office and the work bays. When you need a repair, you can count on getting a call before work is done. They will even show you the worn/​damaged part on the car. As for service, they stand behind their work. I will continue to be a loyal customer as long as they are in business.

I’ve been getting my maintenance work done at Royal Muffler for several years now. The staff is always attentive and informative. In the past, I always had problems with other mechanics doing half-​assed work (like changing my oil, but not changing the oil filter and not telling me about it) but I’ve never experienced such issues with these guys. They have fair prices, a good location (only 6 minutes away from my office!) and I’ve always been satisfied with the work they’ve done for me. It’s the only shop my family goes to because it’s the only shop we trust.

Well I thought I found a good exhaust repair shop because I had my old trucks exhaust repaired for cheap and passed inspection. I went back on my next truck to have aftermarket exhaust installed and paid around $ 400.00 just to get screwed! About 6 months or so one of the hangers broke from the bolt welded to the frame. I just repaired myself instead of taking back in which is my fault. Eventually the straps kept breaking so I finally took it back about a year later. I expected to pay a little since I waited so long, but not much since it was installed wrong originally. I thought he was honest and would be fair. He gave me a price of $ 120 dollars and tried to say it was my fault and that I am dishonest because I waited so long and I was trying to get something for free! He said I bent the pipes and caused the damage. I tried to explain to him that the pipes were sticking out too far and he also put that off on me saying he asked me where I wanted pipes and thats not true! Well we had words and I told him to take my truck off the lift I will have someone else do work. I then took my truck to muffin mufflers (had good reviews) and they showed me why the straps kept breaking. The pipes were installed where they bend that goes over the rearend and leaf springs were not alighned over the rearend or leaf srings causing the pipes to bang on truck and break. He had to cut both pipes off at muffler and redo the whole thing, including the cheap hangers that were used the 1^st time! It cost me $ 204 to have the horrible work fixed right! So total about $ 600 to have my exhaust installed! shit tree mechanic!

The suspension in the truck has a LOT of travel, so I usually don’t worry too much about uneven roads, bumps, or road work. Unfortunately, my truck had never before encountered the industrial area of Metric a few blocks north of 183. In one quick intersection, my truck went from having a nice growling hum to sounding like a fog horn with a sore throat; the small mountain in the middle of the road had torn a big hole in my exhaust.
Time to look for a muffler shop that won’t rip me off. Unfortunately, there were no reviews on Unilocal for muffler shops (or any shops that obviously did exhaust work; this repair was going to require some significant welding) north of downtown. I could go to Meineke or some similar large chain shop that would undoubtedly want to sell me air filters and windshield wipers, along with an oil change and rear differential flush before they let me get away (none of which did I actually need), or I could look up a local place and just risk it. So I found Royal Muffler, right around the corner from me.
Royal Muffler is one of a series of garages all in a few large buildings. Each garage specializes in something; bodywork, paint jobs, mufflers, transmissions, etc. The parking lot (such as there was) was packed with all different sorts of vehicles, but I managed to find a spot and walked in (once I found the front door).
The guy I talked to was also one of the mechanics; the place is small enough to not have a dedicated front-​desk person. He was helpful every time I came in and pretty much stopped what he was doing any time he saw somebody at the front desk or heard the phone ring to go and help whatever customer needed attention. When I first went in, I told him that I needed someone to look at the truck and that I didn’t know exactly what would need to be done. He promptly rolled the car that was on the lift off and moved it into the parking lot, then drove my truck onto the lift to have a look. After poking and prodding for a few minutes, he came back into the office to tell me that I had a tear in the exhaust between the engine and the catalytic converter. He also mentioned that the manifold appeared to be leaking, and if that needed to be machined, that could cost quite a bit. The estimate was between $ 185 and about $ 650 including parts and labor, and that it could be done today (this was Saturday morning) or Monday. I asked him to do what was absolutely necessary (the $ 185 estimate), and to call me if it did look like the manifold needed work or the converter needed replacing.
I didn’t hear from him Saturday, so I called about 30 minutes before closing to ask if he had any news. I spoke to the same guy’s brother, who at first told me that he couldn’t find the truck (!) but then realized that the guy was working on it right now, and that it would be done Monday morning. That made me pretty nervous. Around that time I was thinking that this guy might completely rip me off or do a really bad job, or both.
I’ve been ripped off by mechanics before and I was looking for the same pattern; they give you a wide estimate, you tell them to call if it’s going to be on the top end, they don’t call, you pick up the vehicle, and the bill is for the very top end of the estimate and they tell you that everything absolutely HAD to be done.
So the main guy that I’ve been talking to calls Monday morning (around 10:30) to tell me that the truck’s ready. I go in in the late afternoon (around 4) and again somebody comes up to the front pretty quickly. The bill comes out to about $ 215, and he tells me that the manifold was fine; it didn’t need any work after all. He also tells me that he installed a few brackets (I had forgotten that several of the brackets were damaged or missing; essentially he bolted the exhaust back on), but otherwise everything was great.
I gave this place 4 stars because I’ve very rarely had a mechanic tell me that something MIGHT need to be done that, by their estimation, didn’t actually need to be done after all. All of the help was also really helpful, polite, and attentive. If I need work done again, I’ll certainly go back here.