Sew & So Alterations

This is my go-​to alteration shop here in Austin. I’ve had several items altered here each to 100% satisfaction. The staff here are knowledgable, prompt and personable.
The gals behind the counter know their stuff when it comes to fit and fashion. They will tell you if it’s too long, too tight, too loose etc. So if you’re a guy like me that can’t buy fitted clothes off the rack, this shop should also be your go-​to alteration shop.
Alterations are done in-​house and the typical turnaround in less than a week.

I was really hoping to like this place. I had my Matron of Honor dress hemmed here, which was a jersey knit. Due to the nature of the fabric it essentially just needed to be cut.
I tried it on at home, and to my dismay it smelled like cigarette smoke!
It’s a brand new dress, never been worn before. Even my husband was so bothered by this he immediately called to complain. The owner denied that they smoked in the store, but not that they smoked. Clearly if they did it out the back door with the door open, and had smoke on their hands while they worked, it’s going to get on the clothes in the store.
The owner did not offer a refund, nor to have it cleaned. It’s a beautiful, delicate dress, and now i have to figure out how to make sure I don’t smell like an ash tray at my friend’s wedding.

Excellent and QUICK work for hemming a dress made of a difficult material. Took the dress from maxi to knee length. Paid $ 20. I’ve paid less for alterations before but not with a 1 week return time. Will absolutely return. Very pleased.

I have been going to Sew & Sew for years and they are the BEST of the best!
I explain what I want done and it’s done perfectly!
I highly recommend this business for all your alterations!
All of my clothes are literally custom fit to my body and she does miracles I never thought could b done!

I had two pair of jeans hemmed. The length was sewn as I specified, as was the band size (one pair of jeans had a very wide band on the hem, which I wanted to keep the styling). I paid $ 25 and some change for the 2 hems plus tax. This is a tad bit too high, in my opinion, which is why I gave 4 stars instead of 5.

I know that not every customer experience is going to be top notch. Even the best companies experience hiccups. When that happens, they put things right. I really hate to say this, but that hasn’t happened here.
I brought in a pair of jeans to get altered. The measurements were taken and the length looked perfect. I asked for an original finish (the gold thread to match the rest of the stitching) and headed out the door. Three other pairs of dress slacks were also left for alterations. When they were ready, I picked them up and ran back to work.
When I tried on the jeans, they were way too long — not as long as when I bought them, but about two inches longer than where they were originally marked. They slipped under the heal of my shoes. No bueno. Also, no original finish as requested. I brought them back and asked them to fix them. New measurements were taken and I dropped off another three pairs of dress slacks.
When I picked up the order, everything seemed fine. I tried them on before I left, and all was well. The dress slacks were fine. I paid for the order and headed out the door. The problem? I didn’t notice until later that night that I had been charged again for the jeans. And about a week later, the hem came out of of not one but two of the pairs of slacks. I’m concerned about bringing the pants back, since the track record for me so far isn’t great. If they can’t do a simple hem for me, I’m moving on. Not standing by the quality of their work? I don’t know about that; they seem to have great ratings on the other reviews. It’s just been my experience that they haven’t for me.

The owner is an amazing seamstress and her prices & quality can’t be beat!

They just do great work… period.
We have used them to narrow the width of pants if they are too wide leg, we’ve had all kinds of pants hemmed to perfection and we’ve even had difficult prom dresses with sequence and beading (3 daughters — lots of specialty alterations).
It’s they only place we trust for dependable work

I brought in 2 pairs pants one to be hemmed/​cuffed the other to have the waist brought in. Service was friendly and quick. Less than a week later they were done on time and most importantly the work was done properly.

I stopped in with two dresses that needed broken zippers replaced. After being quoted $ 22 for one zipper, and $ 18 for the either, I declined their services. $ 40 to replace 2 zippers is much too high when there is nothing difficult about the material or location of the zippers.

Guy Review — My wife uses Sew & So all the time, and I will get her to write a review with all the alteration details.
FOR THE HUSBANDS — The lady who runs this place is magical with what she can do. Over the past 8 years she has altered at least 10 items a year for my family. So that is 80 items that kept on being worn and enjoyed (and not replaced).
We also do not hesitate to buy new clothes that «almost» fit perfectly. We know exactly where it take them to create that fitted look.
This place is no So-​So, it’s perfection!

I went to this shop based on a recommendation from a coworker and have been extremely pleased with all of the work they’ve done. So, far «all of the work» has been hemming slacks and jeans, but I’m still pleased. The hems are even, haven’t fallen out, and are exactly the length I expect them to be. It’s shocking how difficult it has been to find a tailor that can properly hem pants!
Price-​wise, I think they’re right on par at $ 11 per pair. Each time I’ve gone in, I’ve taken in 6 – 8 pairs of pants, and their turnaround time was a week in both instances. I’m sure they provide an expedited service, but I haven’t felt it necessary to ask for it.
The two women at the shop are always pleasant and attentive, the dressing rooms are large and clean and have doors that actually close, rather than a flimsy curtain that offers a peep show to other customers.
The ONLY reason I don’t give them 5 stars is because I haven’t yet had anything requiring a major alteration, but they’ll be my first choice of places to go when I do. If you have something in need of fixin’, give them a try!