Sun & Ski

Nice store, very friendly, staff. The sales lady was very passionate and knowledgeable about skiing. She gave this first time skier some helpful apparel suggestions, at various price points. Their selection was good, and they had a number of eye goggles on mark down.

If you come here at the right time of year you can really find great deals! It is a hidden gem really. I have come here around Christmas (before and after) along with nearly any random time of the year to stop by and check for a good deal on a birthday gift or something that I needed and ended up finding plenty of great things. They have clearance racks that are marked up to 75% at times. The employees are quite friendly and can even look up items at other locations. You can get them delivered to the store for free shipping also. Their return policy the same for regularly priced items and clearance items so that it also a plus. Parking can get tricky at times here but there is still plenty if you don’t mind parking a little further than the usual shopping center since there is a Hopdoddy right next door that takes up a lot of the spaces. This area is also great since there are many places to eat nearby along with a lot of places you can stop by to get errands done such as BofA, Chase, Walmart, Ross, Starbucks, etc.

Wow! I tried to get a deal on a bike through their low price guarantee. Their telephonic sales people frustrated me because they initially told me they could match a price and later told me they couldn’t. I was ready to dump Sun & Ski entirely and wrote their main office a letter. A member of their upper management contacted me directly. While I didn’t get the price match, I was very impressed that they reached out to me and explained their position and apologized for any confusion. Their willingness to do so has made me a fan, and I will continue to shop at their stores.

They have a huge selection of bikes! Everyone is so friendly and they really know their stuff. We bought two bikes and countless pairs of TOMs there over the last few years. It isn’t cheap but the staff sharing their knowledge of all things bike is worth a few extra dollars.

Advice to anyone thinking about purchasing shoes online from this company… don’t! Ordered my daughter a pair of Vibram Fivefingers, just got them in the mail today and they are completely USED! No box, they just came rolled up in a store bag, no tags, the insides are dirty and warn, the only thing that looked new on them was the soles. So disappointed! The only positive thing I can say is the shipping was very fast.

Just had a great experience with a bike repair. Brought my bike in because the gears were skipping, shifting on their own. Thought it might be the dérailleur hanger, or maybe something else. The mechanic said that’s what he thought but he’d look at the cable and check everything out to make sure. Estimated $ 15. I browsed a bit while he finished up with the last guy. He put my bike up on the stand and immediately saw the hanger was bent. He invited me back while he fixed it and I enjoyed watching and learning while he adjusted the cable and went over the rest. Good conversation too as we talked about bikes a bit. He oiled my chain and adjusted my brakes. Out the door for $ 15. On the way home I kept thinking, man, I didn’t know my bike could be this smooth and quiet.

I ordered a pair of Asics shoes from Sun & Ski at an unbelievably good sale price. I made a mistake on the order form — and they called the same day to ask for clarification. The order was mailed out on a Monday for delivery within «4 to 10» business days. I got them Thursday — three days later. I read a couple of negative reviews on here. All I can say is this was a great deal for me and it was handled 100% correctly by Sun & Ski, and the shoes got here quickly…

Let me start by saying that I purchased a bike from this establishment two years ago and was happy with that purchase until recently. At the time, there was a young guy working in their bike shop, mid twenties, soft-​spoken, very enthusiastic about bikes. I was just pricing at the time. I’m not a Bike Guy; I just needed something to ride to work. However, this young man was kind and knowledgeable, and I ended up buying not only a bike but a warranty and more than a hundred dollars in accessories that he recommended. I was happy with my purchase, and when friends and coworkers asked me about my bike later, I gladly recommended Sun & Ski.
But that positive impression was completely reversed by what happened next.
Recently, I returned to Sun & Ski for some minor adjustments. I walked my bike to the back and politely asked for the services, which were covered by my warranty. The forty-​something-​year-​old stubbly-​faced curly-​receding-​hair bike mechanic immediately told me I should have the tools to make the adjustments myself. I was slightly taken aback and said I did not have those tools. He then proceeded to lecture me in a condescending tone about the maintenance of the bike and why I was an irresponsible bike owner. I waited until he was done, and then I went and browsed through the store, thinking that perhaps he was just having a bad day and needed to blow off steam. When I returned to get my bike, he picked up right where he left off. It was like I’d personally offended the guy or something.
Now, I don’t mind receiving information that would help me maintain my bike. Like I said, I know nothing about bikes aside from how to ride one. Therefore, I am certainly open to receiving direction that may be useful to me concerning my property. What I don’t appreciate is being spoken to as though I’m a 12-​year-​old who has somehow misbehaved. I’m a 40-​year-​old man. Lines like, «This is a machine, not a toy» can be used at home when lecturing your child but not to a paying customer who has already dropped more than $ 500 in your store. And it just kept going on and on. I wasn’t arguing with the guy, I wasn’t being a prick in any way; I simply brought my bike in for some simple adjustments that were covered under my warranty.
I work in retail, so I don’t expect a smiley «the customer is always right» mentality. In fact, I know that a lot of customers are jerks, and I have no problem when an employee throws a little attitude back in the face of a customer who is treating them like crap. This was not that situation. And once again, I had no problem with the information he was giving. The dude was obviously knowledgeable about bikes – just take the attitude from «condescending» to «informative» and you would’ve had a lifetime customer. He recommended several tools and accessories for me to purchase in his passive/​aggressive «you’re a jerk if you don’t buy this» way. I understood the value of his recommendations, and I went directly to another bike shop and purchased them.
I will not be going back to this place ever, and whenever someone asks me about this establishment from this day until I’m wheezing out my last breath on my death bed, I will tell this story and implore them to spend their money anywhere else on the planet.

I went to Sun &Ski to buy my teenage daughter a new ski jacket and pants. They had very little inventory, but we did manage to find something. When I went to pay (after a long and unpleasant wait), I noticed that the jacket was stained. (It was a white jacket so noticeable.) They guy said it was probably lipstick and I said I was not going to buy a 325 dollar stained jacket. He eventually took most of it off with soap and water, and my daughter wanted the jacket. So while I normally would have walked out, I continued with the transaction. Then the sales guy didn’t want to give me a bag, and then didn’t take off all the sensors of the jacket. OVERALL IF YOU ARE A ST. BERNARD SPORTS SORT OF PERSON, DON“T GO HERE. THE SERVICE/​ATTTITUDE WAS HORRENDOUS. I“VE BEEN GOING HERE FOR 10 YEARS AND IT TAKES ONE B

Very sweet and knowledgeable guys working there! I spent A LOT of time trying on jackets, pants, thermals, you name it — everyone who helped me did so with a smile.
They have a some good quality stuff & I found some awesome sales!
Will definitely be back.

We purchased all our skiing equipment in a hurry last year from Sun & Ski, and at the time we had a good experience. So this year I purchased a helmet online for my wife, which took 2 – 3 weeks to get to the store, but since we suspected it could be too small, we also ordered a larger one, which is where the problems started. Many days after the order was placed we received an order cancellation email, with little or no apology, nor offering any real alternatives. So we go to the store and pickup the smaller one, and unfortunately it did not fit, so I explained the situation on the cancelled order to the clerk, at which he expressed to never have heard from such a thing happening… I showed him the email, and he reacted very well, with a «let me talk to my manager to see if we can do something for you, like a discount or coupon», I said great! But he comes back with a plain «there’s nothing we can do», at which time I approach the counter to receive a refund on the small helmet, and the manager who «took care of us» happens to be doing the transaction, but he does not even acknowledge our presence, much less offers any concern, care or alternative, even after I explicitly tried to get him to speak… needless to say, very poor customer service and experience. Thank God for Amazon en Ebay, bye bye forever Sun & Ski.

Got our ski gear and kids bikes here. Great service from the bike team on putting together and preparing all 3 bikes in time for Christmas!

I received nothing but the best service from all of the guys at Sun & Ski!
After spending almost 2 months looking for my first road bike and going to 4 – 5 different stores, I finally chose S and S for 2 reasons. The first was they had the best price on the type of bike that I was looking for (Although I would love to take my service to a small bike shop, they just can’t compare on prices). The second reason was that the employees their all seem to genuinely love to bike as well as help out customers. I came here three times before purchasing my bike and each time, a different person helped me and each time, the new guy seemed even more knowledgeable then the last.
After test riding my third bike, I decided on my top two choices and they ran down the list of benefits between the two. Ended up choosing the Orbea Avant and I couldn’t be happier. Very thankful for all the help!

After calling the bike shop down the street who quoted $ 89 and a week turn around time for a bike tune up I called Sun and Ski — they opened the doors early for me that morning, and Chris fixed up my bike in 30 minutes while I waited, charging me next to nothing — leaving me enough $ to buy a new helmet! I’ll never go anywhere else!

I had my mountain bike tuned and skis repaired with Sun & Ski recently and had a great experience. Chris worked closely with me to help determine what level of service my bike could use and examined some damage on my skis with me to illustrate the repairs that would take place. Impressive service so far. What followed was a quick turnaround with my bike (not requested) so I could ride that weekend. Chris and Sun & Ski definately earned my repeat business.

We have purchased five bikes from Sun & Ski, and have always been impressed by the friendly service and expertise we receive from the bike shop. Our last experience was the best though… Chris Brown spent an hour with us, re-​fitting my husband’s old but still perfectly good bike so that my daughter could ride it. He measured angles, analyzed handlebars and all parts of the bike to suggest affordable ways we could convert the frame to make it work for someone 3″ shorter. While the bike was on the trainer he gave her great advice on cycling form and hand/​arm position. These guys are not bike snobs like you might see in some shops: they are simply terrific!

Initially disappointing experience, turned good in the end. Did have one stellar salesperson (Trent) who helped us to find a bike after several other stores were unable to (finding a bike for someone under 5’2″ is surprisingly difficult in this town. They did not have the exact bike in stock, but since similar enough bikes in similar enough sizes were there, the test rides were completed, and one was to be ordered in from another store, and was promised in just a few days.
This is where it first turned sour: First I found an almost identical bike (one model better) for more than $ 100 cheaper at REI, so I called and asked if they would price match, and was told yes, just bring my receipt when I pick up the bike. It was a busy week, and so I called two days after the bike we had ordered was supposed to be in, and not only was the bike not in, but they had no idea when to expect it, and were quite rude over the phone. We had planned on taking a bike ride on the new bike that weekend, and those plans were now shot.
Finally a full 8 days after we ordered it (was promised in 3) the bike is in, and we go to pick it up. Luckily, the same salesperson is there and helps us with the pickup, but when it comes to the price match, which was promised by phone, completely shot down by a manager who was busy shooting the shit with his friends in the office.
At this point, rather than lose another week of beautiful weather, we just swallow our losses, and take the bike, but not sure I would ever be motivated to go back.
Pros: Better bike selection in more sizes than literally any other bike shop in the area (seriously, there is a conspiracy against short people who actually want to ride their bike before they buy it). One really great salesperson (Trent). Great General Manager, who helped resolve a frustrated customer (Brandon)
Cons: (UPDATED) Some communication issues that were frustrating at the time are now resolved. Must commend them for honestly and earnestly reaching out and doing right for their customers.

As a fairly new person to commuting by bike, the staff here have been invaluable. Frank, clearly spoken and incredibly helpful, I really feel that this will be my neighborhood bike shop of choice. They have everything I need to take care of my bike and all of the accessories I want for it as well. I would be more than a little lost without this place and its great staff. Don’t be shy!
Update: It’s been years now! I’ve come here for everything my bike needs because the guys here treat me so well. They make great neighbors, lovely people, and everything I need is not only available — it’s all done well, efficiently and with total courtesy! I could not more highly suggest this place. They do great work and it is a genuine pleasure to give them my business. Wish I could them six stars.

I had been here once before when my husband and I had first purchased our cruiser bikes. We purchased them online from Walmart and then took them here for a tuneup. The guys were very friendly. In fact, they looked at the bikes, did a few tweaks and returned me to me at no charge! They also loaded the bikes back into my trunk for me!
Anyway, it has been over a year since that visit… this time I was coming in to browse bike racks. Brandon was the employee who helped me and he was fabulous! Talk about great customer service! He walked me to the back… I told him I had been looking at different bike racks online… wasn’t sure what to go with. He even walked outside to the parking lot to look at my car! I told him what I wanted in a bike rack and he suggested the Bones rack from Saris. They had a few racks on display so I was able to look and touch… I decided to go with his recommendation. With his help I also purchased a bike stand (holds 4 bikes), mini pump, and 2 bike locks! I also bought a pair of the Vibram 5 finger shoes! Lesson learned from this visit? Twofold: 1) The folks employed here are very knowledgeable and friendly and will help you make the right purchasing decisions! 2) I spent way too much $!!!
Brandon also told me that if I need help installing the rack that I could bring it back… I might have to take him on his offer!
Definitely going to be my go to store for biking needs.

I received excellent service here. We inquired about bikes, roller blade wheels, sunglass holders, electrolyte drinks, and kids goggles. The staff was extremely helpful. The terms of a promotion were unclear, and the manager gave me a deal even though it was not the intention of the promotion.
The prices at the big outdoor bike sale stood up well in an online comparison. Overall, the full retail price seems a bit high for many products.