Texbest Floors

Terrible business… first was told it would be $ 3.25 per square foot and would be here on Monday. Did not make it on Monday and then on Tuesday the price went to $ 4.54 per square foot and they could not accept a credit/​ATM card. Do not do business with these people, the girl has to call her mom to do anything and the mom doesn’t answer her phone. very annoying!

I have to say I had a nice purchase experience with TexBest with Tresia. She was a nice lady helping me to pick up the suitable tiles. However after I placed the order, Tresia sent me pickup address from their supplier’s warehouse (Dal Tile). She told me the tiles needs to transfer from Dallas to Austin. My contractor needs to arrange a trailer to pickup the tiles. The customer service from Dal Tile made him wait for 2+ hours for them to do paper works to declare the tiles. After pickup the tiles, my contractor found out there are 5 boxes of tiles that are broken. So I called TexBest to request tiles replacement. Due to the long hours wait at Dal Tile, I requested TextBest to pickup the tiles and deliver to my house as I’m purchasing the tiles from TextBest, not Dal Tile. They rejected and told me this is not their responsibility. Now my contractor needs to charge me extra to pickup the tiles again. Not to mention their attitude changed from nice to rude and defensive.
Dal Tile is located at South Austin and our house is in Round Rock, while TexBest is at Northwest. It will waste 2+hours waiting time at Dal Tile plus round trip driving time to pickup the tiles. If my contractor needs to pickup the tiles himself, not just about extra cost but also wasting 4+ hours of his time, which means it will delay the renovation work in my house.
I think this is a basic customer service, just like you purchase something from Amazon and if they’re damaged, you return them to Amazon and they arrange the replacement, instead of giving you their supplier details and let you deal with their supplier direct.
If you decided to purchase tiles from TexBest, make sure to QC them at their supplier’s warehouse. They might have a better customer service if you hire them to do the renovation work but not just purchase tile from them.

Finally getting around to writing this review! It takes a bit to get settled into a new home.
Gladys and Ronnie were amazing! They really guided us through to the best flooring decision we could have ever made. Let me tell you, we had been shopping every where in town. We even went to the Home & Garden show here in Austin. The problem was either way too high of a price, or way to low of a quality product (meaning the reviews were bad on the product). Texbest Floors was right on in the middle. They beat the other guys quality who were charging the lowest per sqft (those floors won’t last). They beat the other guys prices who were charging way too much for an average household’s budget. We had also heard nightmares about projects starting and not getting completed on time or on budget. But not with these guys! They got our beautiful floors down just as we had arranged.
Here’s what happened:
1. They came to make measurements and talk to us. I can’t thank them enough for this advice. For example, for our situation, we went with hard wood, glue down and I can honestly say I’ll never consider floating laminate again! (but that’s my opinion). They also added a little section of tile at the back door, since the previous flooring was showing warping because of the pool in our backyard. That was an awesome call, keeps that moisture off the floor.
2. The workers were very friendly and very professional. For the price I was impressed. These guys really worked hard to make sure the floor went down flush. They also took the time to make sure the subfloor was properly prepared as well. And game us tips along the way.
3. They delivered on time and on budget. The workers even came by to make sure everything was cleaned up off the floor.
4. It’s been several months and are floors are still looking brand new.
Highly recommend these guys. They are super nice and very ethical. Go by there storefront and talk to them.
–David & Neha