The Day Spa & Salon At Barton Creek

What a disappointment.
Terrible service.
My manicure took the lady less than 15 minutes. She spoke to her colleagues in very loud Vietnamese.
My nails aren’t even and the polish was haphazardly put on.
I will never go here again.

Best nail salon in Austin. I am very particular about my nails and have tried many nail salons since I moved here in 2010. I have finally found a good one. The staff are very friendly and the services are great. If you are unhappy with something they will redo it for you. I go to Tiffany every other week for a gel manicure and she does a great job.

I’m glad that I didn’t look at the reviews before going here! I had a wonderful first experience!
I decided to go here since we were driving in from Copperas Cove for the Apple Store.
The tech that I had, Yvonne, was great! My eyebrows came out perfectly shaped and my nails were done nicely, everything came out to $ 67.
My eyebrows were my main concern because I’ve paid more at place where people have messed up my brows.
I will definitely return and will always ask for Yvonne.

Zero stars from me. And not just because my manicure was awful (please see pictures on link below, how messy does it look, unequal layers, nail polish everywhere around nails…)
but because rude and careless owner. I had in same time manicure and pedicure (pedicure very well done). While drying toes, I noticed all this messy manicure. I showed to manager who said that someone will fix it. New lady was repeating «I don’t have time» and how her colleague who did manicure already left home and now she must fix her mistakes. I asked owner to refund money for just manicure (65 dollars total, 30 pedicure, 35 manicure) he refused it, he said I can give you back just 20 for polish price, or that I come tomorrow and they will fix it. I said that tomorrow I am traveling. He: it’s not my problem! So rude and careless. Now I understand negative reviews about this place. Never coming back.

Best friend and I had the most excellent experience here! Eyebrows $ 12 (and perfectly shaped) Deluxe Pedicure for $ 35…BEST PEDICURE I’VE HAD IN A LONG TIME! They didn’t rush and offered complimentary beverages! Without a doubt, we will be back!

Stopped in for a pedicure as I was running errands before a weekend out of town. An employee of sephora in the mall said they weren’t great, but I wasn’t looking for anything fancy (my toes were just a mess and I was on a time crunch), so I went for it. I’m not sure this woman had ever painted nails in her life… Poorly done, smearing the polish everywhere. As I walked over to the drying station, one of the toe separators they use smudged the polish on my pinky toe. The woman I worked with acted as if this was the biggest possible inconvenience, audibly sighing and muttering as she fixed it (which took less than 60 seconds). When I stopped to take the separator out (so it wouldn’t happen again), she again acted as though this was a massive burden. And then the whole thing was well over-​priced.

I work in the mall and thought they would be an awesome place to get a quick mani during my lunch hour. At first they started out pretty well dealing with my constant walk-​in appointments. The one time I actually made an appointment with one specific person, she «didn’t know because no one told her» and I was kept waiting. After waiting 15 minutes past my appointment time, I asked someone else to do my nails because u had to go back to work. She did an awful job on my shellac and fill that less than a week later, one of my nails broke snd the polish is chipping off my thumb. They were unapologetic and wouldn’t give me my usual mall discount because that’s only available Monday through Thursday. Thanks for letting me know on a Friday after you screwed up my appointment. I won’t be going back.

I’ve been coming to this spa for over 15 years, even when it was called Lamour and Montgomery Ward was next door! I tried MANY others before and found that these nail techs are skilled, friendly, and they use excellent product. I RARELY break an acrylic nail. The owner, Tony, couldn’t be nicer or more thoughtful. ALL the techs are sweet and kind. They are not the cheapest but they are worth every cent. I HIGHLY recommend them!

It’s not the services that are awful — they’re quite excellent in my opinion, and their selection of gel colors can’t be beat. It’s getting two stars from me bc as soon as you enter the door, Madam Grimace is waiting to not offer you directions on how to sign in, not offer a smile or a greeting or even a «f*** you» but simply stare you down with cold, dead eyes. It’s the weekend before summer starts, so you offer her sympathy, «You must have had a crazy day!» She answers, «it’s a 45 minute wait.» You stand next to a seated mother and daughter who were most likely really excited when they walked in about their little spa excursion, but wait time and host rudeness have lowered their once shiny grins into blank stares. Maybe it’s contagious here. So you stand and watch client after client get the draft from the Grim Reaper of Enthusiasm.

I went there before my destination wedding to get fake nails and pedicure. Biggest mistake and the WORST nail job and pedicure EVER!
We thought it would be fun to have the «girls» get our pedi’s before our trip to Cancun. I usually do my own mani/pedi’s so I thought I would get «pampered». It was horrible. My «deluxe» pedicure was horrible… she didn’t scrub my feet at all and the nail polish chipped the next day! (It’s not like I was doing anything vigourous!!!) My nail set… let’s just say they looked like a 2 year old shaped them and painted them. I was in a rush to pack for our trip, so I didn’t have time for them to redo them. I literally went home… removed the nail polish and polished them MYSELF so that they didn’t look like crap on my wedding day! It was the same 20 year-​old guy in the super pink shirt that another reviewer commented about!
Don’t waste your time going there — the convenience of being in the mall is not a good excuse to go there! Their services are super overpriced — not worth your time! Go somewhere where they actually have professional people that will do your nails with pride… which is why I do them myself… I will never make this mistake AGAIN!

I started getting my pedicures here because they are clean. The last thing I want is a disease or nail fungus. But, after six years, I stopped when I was punished for not getting the $ 65 ultra super deluxe pedicure. Really, the tech punished my feet (I am talking actual pain. Like near tears.)
So, back in the day, I was going to a nail spa up north on Anderson Lane for a long time when they finally got an autoclave to sterilize their metal implements. When I asked the young woman doing my nails how that was working out for them, she just laughed and said that no one knew how to use it; they just had it because the state required it. So, I stopped getting pedicures. Then, I was in the mall (I know. I can’t remember why) and saw one of the employees at this Day Spa removing tools from the autoclave and decided to give them a try. This is my experience:
The Good:
Very clean. They use the autoclave. Though I see reviews to the contrary, it was always super-​clean when I came in. This is what kept me coming back over and over.
My polish rarely chipped. I always came back when it had grown out and the gap between my cuticle and the polish was ridiculously embarrassing.
Some techs really get into the massage. I am very okay with that.
They offer a beverage and you can read a magazine, watch TV or listen to the overhead music. I even slept once. Very chill environment.
Usually no longer than a five minute wait. They seem to have an endless number of employees.
The Bad:
Like many nail salons, most of the technicians do not speak English. Occasionally, you get a tech who can communicate with you but, otherwise, there is a lot of gesturing and nodding.
They are in Barton Creek Square Mall. So, during the holidays, the parking situation is crazy. And… it’s the mall. But they are right outside the first floor of Nordstrom’s, so once you can remember that, you park outside Nordstrom’s, walk through, and take an immediate right.
They are constantly trying to up-​sell to the deluxe, crazy deluxe, crazy pomegranate deluxe, whatever pedicure. It is basically a lot of exfoliating and scrubbing followed by lots of lotiony massage. It’s nice, but it ranges form $ 35 – 65 (there are many levels of upgrade).
So, the last two times I went in, I declined the upgrade. I was on a med that was contraindicated for exfoliation (I didn’t listen to the doc, exfoliated at home, and ripped my skin. So, I decided he wasn’t playing around). The first time, the tech was kinda in a huff and visibly annoyed, rushed but still did an okay job. This last time, I declined again (for medical reasons!) and the tech was furious. She took the tools and jammed them into my feet with serious force. Anytime I asked her to be less aggressive, she said she didn’t speak English and kept right on. I know, I should have walked out. But I let her finish. Serious pain. Paid. Left a very small tip (don’t know why I tipped at all). Left. Haven’t looked back.
I only get one set of feet in this lifetime.

I walked in and was helped immediately… one of only two good things I can say.
A young Asian guy in his mid-​twenties was the one who did my pedicure. First, the water was way too hot in the foot tub. He seemed slightly annoyed at my request to make it cooler.
Second, he clipped a decent-​sized chunk out of my toe just above my cuticle. He apologized, but it hurt like hell… and still hurts a couple of week later. It’s deep and hard to heel. Accidents happen, but maybe he shouldn’t chat and make eyes with his co-​worker while clipping cuticles next time!
Third, not only did he charge me full price (even after Edward Scissor-​handing me), he didn’t give me the $ 5 off promotion. Now, this was partially my fault for not reading the ad on the windows beforehand… but still.
The paint job was nice… that and the greeting were about all that was.
Last, I would NOT go here again and would NOT recommend it to anyone.

You get what you pay for in terms of $ 15 for 15 minute manicure. This was my FIRST TIME EVER to get a manicure, and it was a very horrible experience.
I came in here not knowing about people’s experiences or reviews, I went for the 15 minute basic manicure because I didn’t need anything fancy or complicated. I was sort of disappointed when the technician couldn’t understand me, so we sat there in silence. Then halfway through her soaking my nails she asked me to pay, which is weird. (Do they normally ask you to pay like that?) so without anything to wipe my hands with, I gave her my wet card. Unfortunately the technician flooded my cuticles with nail polish, there were patches of uneven nail polish, and no one came to check up on me as I was sitting at the driers. For a first time manicure it was pretty horrible… I showed my boyfriend their work and he even said it looked bad.
Lesson learned, I’m just going to keep doing my nails and save the expense of going to someone to have it done.

Compared to most «get in, get out» nail salons, this one is great!
I’ve gone in twice now for a shellac manicure and eyebrow wax and the results were solid and long-​lasting. I will agree with other reviewers that the technicians are not personal, but I still felt there was an attention-​to-​detail. Will be going back simply for the lasting results!

Skip it… not worth the expense and disappointment. One step above WalMart’s nail salon for the lack of attention to detail. The only thing they do well is making you feel like they don’t care. I will not give them a second chance at a mediocre mani/​pedi again. I bought the middle tier for both services and it was a complete waste of sixty-​five dollars. Don’t be fooled by the façade and fake pleasantries.

I don’t really have anything nice to say about this place. I went in there as I was in desperate need of a pedicure and my friend wanted to get a manicure. We were separated immediately and didn’t see one another until the end of the service. The woman that assisted was very quiet and did not smile the entire time. I instructed her to NOT cut my cuticles and she did anyway! When she was scrubbing my legs with the sea salt scrub they began to bleed from her scrubbing so hard. I told her to stop and I had to physically move my foot to get her to stop rubbing/​scrubbing so hard. I brought my own flip flops and she did let me get those out to use at least. I will never go back here again! I wish the Nordstrom in Austin had a Spa like in Dallas and Houston! I’d much rather go there!

I have been coming here regularly for over a year for my pedicures. Other places in Austin, aside from actual spas have been very disappointing in my experience. All the techs I have ever had here have been fantastic! They all give great massages and I always love the quality of the pedicure. The massage chairs are all nice, it’s a clean, relaxing environment– which I was surprised by since it’s in a mall. I highly recommend coming here! It’s a spa quality pedi at a much more reasonable price!

Love this spa! My wife and I come here every two weeks to get the milk and honey pedi. All the workers here are so friendly. From coming so much the manager and employees have got to know us and care about us always coming back. I really like this because I hate business that you frequently visit and they act like they don’t know you. Not this place, feel right at home here.

DO NOT GO HERE FOR ANYTHING!!!
This place was beyond terrible!!! I went in an hour and a half before work today hoping to get a quick mani-​pedi, and to my surprise they were able to get me right into a chair. It all went down hill from here.
They never soaked my nails, massaged my hands or arms, and when I became tense from sitting in an uncomfortable position (I couldn’t even use the massage chair), the woman vigorously shook my hand instead of asking me to relax.
As I looked around, I saw that parts of the spa were DISTURBINGLY FILTHY. There were toe nails left on the floor surrounding my chair. Next I saw two women use the same file on two different people!!! GROSS!
It the end I paid $ 60 in services and another $ 20 in tips to the two women who helped me. I was placed into the dryers for just a few minutes, where no one ever came back to check on my progress.
LESS THAN 20 MINUTES LATER IT WAS ALL RUINED!!! The acrylic was still soft and damage went beyond just polish, and my toes just looked horrendous.
When I returned, the manager REFUSED TO FIX OR REFUND!!!

Walking out of the Nordstrom dressing room, I looked in the mirror and realized I was in desperate need of an eyebrow wax. Where to go? Well how about that salon/​spa next door?
I strolled out of Nordstrom and was greeted by a friendly young woman at the front desk of The Day Spa & Salon at Barton Creek next door, who told me that it would be a short 5 minute wait for my wax. The place was packed so I was glad that they could squeeze me in.
While waiting, I browsed the nail polish selection and was pleasantly surprised to see an entire wall of OPI bottles, my favorite nail polish brand. I decided to get a polish change, the poor girls option of a nail cut/​file/​polish vs. a manicure.
They put me in a chair and the woman leaning over my nails smiled at me but that’s pretty much the only interaction we had, which was a little awkward. She cut/​filed & painted 2 coats of polish on my nail in less than 5 minutes then pointed at me to sit in a pedicure chair where my eyebrow wax would be. Another awkward situation…
21 minutes & $ 20 (before tax) later, I was in & out with pretty hands and clean brows. It wasn’t the most relaxing/​enjoyable experience but got the job done. If I’m ever in or near the mall, I’ll stop by again!