The UPS Store

After having several packages stolen I was required to ship directly to a UPS store. Unbeknown to me and the shipper this location charges a franchise specific $ 15/​package fee to receive deliveries. My only option to not pay the surprise charge was to send the packages back and get them delivered to a different UPS store.

I am modifying my original review.
I shipped a package through UPS from this store last week. It could not be tracked by UPS.
This happened to me once over a year ago and that package was lost.
However, this time, the store employee and the owner told me that the UPS driver probably did not scan the package while accepting it and I should wait at least 3 to 4 days before initiating the process of a lost package.
The package has been delivered — so it was as they said, it was indeed UPS issue where they didn’t show tracking information, and not a store issue.

If you just wanna drop off a pre-​boxed package, this is the place for you. I wouldn’t recommend mailing anything large from here tho.
The first time I mailed a computer monitor, this place sent it to *my* address (the sender’s address). The second time, the monitor arrived shattered (possibly not their fault… I totally get that).
Customer service leaves a lot to be desired tho. I prob wouldn’t be smiling all the time if I worked there either, but they could at least attempt to fake it. Or insincerely say hello and thank you. There’s a guy that works there during the day that is a 1^st class grump; it’s very disconcerting encountering him train other employees, talking down to them, etc.
There’s lots of places to mail packages and buy package sundries. I’ll be exploring all of the other places from now on…
To wit: I just left the US Post Office where they charged me $ 5 less to mail a package than the cost quoted & weighed up for me (for the same package) at the UPS store. They were exponentially friendlier, & much more helpful. And they didn’t try to up-​sell me on some unnecessary additional packaging.

Doors were locked before closing time on 11÷9÷15. The guy yelled at me through the door that he already shut down. Missed getting to send out a package on time so some guy could get home a few minutes early. Have some pride in your job.

My printer was on the fritz, so I emailed them my packing slip and headed out to ship my package.
I got there and was told that they charge a $ 2 fee to receive an email, and then after that they could pin it out for the cost of paper and printing.
$ 2 to receive an email is insulting to me as a consumer. We all know it is free. It does not make sense that I can have UPS drive out to my rural house to pick up a parcel in a truck for free, but if I drive to their store and ask them to print one piece of paper they charge $ 2 + printing and paper. I know it is «independently owned» etc, but it says UPS, and I’m calling it UPS. Dude at the front counter could care less, probably because if he made a small effort to «keep the customer» and just print it, he might be reprimanded. Summary: My business is not worth $ 2.15 to them for the convenience of their company saving gas.

Customer service here has been pretty great.
I have always had great service with my shipping needs
How ever it is the most easiest parking situation when your trying mail a package out

just simple notary service. six dollars, which was less than I’m used to

Came by at 10:20 on Saturday. They were still closed 20 minutes after opening time. Called at 10:30 (after returning home) to inquire about late opening. Employee responded only with an excuse, no apology for the inconvenience.

Customer service with a smile… which is a 50 – 50 shot with ups stores. Dropped off a bunch of ground boxes on a saturday (which is annoying for them cuz they dont leave til monday evening) and the guy was super nice about it. Impressed

I called them to help with an 11– box shopping project and within an hour they sent a courier and had it all done. Morgan was incredibly responsive and So easy to work with. Great experience!!!

UPS has never done much to win my love and devotion, but my latest run-​in with them involved this branch store and set the bar at a new low. Here is my tale of woe.
First, some background. For the first delivery attempt, I was at work, where most people are when UPS tries to deliver packages. The «second delivery attempt» apparently occurred at 4:59 a.m. the next day, according to an email I received («we missed you at 4:59 a.m.»). To put a stop to this delivery farce, I sprang for the $ 5 charge to have the delivery re-​routed to this UPS store, where my troubles escalated.
When the clerk at the store couldn’t find my package, he had me read my tracking number out loud while he typed it into the computer. Before he could finish, one of the other clerks just picked up the package from an obvious table. I was anxious to conclude this sad saga, but before I could the first, less astute clerk told me I owed a $ 10 «storage fee.» This is despite the fact that I had already paid the UPS fee to have the package re-​routed, and I walked over to pick it up one hour after I got an email telling me it had arrived at the store. He claimed that this was because the UPS stores are not in fact owned by UPS, and the store owner can choose what to charge for and how much to charge for it. In my case, this meant that I had to pay a total of $ 15 in fees to receive an $ 18 pullover from Amazon that had «free shipping.»
The unfortunate conclusion is that the UPS stores are not uniform, but are subject to the caprices of the individual store owners. In another review, I described my issues with the other downtown location (they actually charged a fee to accept a package with a prepaid shipping label affixed). I’ve had good experiences with the location that was formerly on 39^th and Lamar, but which has since been razed. The best solution I can come up with is to avoid UPS altogether, unless you can stay at home all day (starting at 5 a.m.), waiting for a delivery.

For me, shipping things never stops being confusing and tedious, but the staff at this UPS Store is always very helpful. There are still about ten million things I’d rather do than go to the post office to ship a package, especially on a Saturday morning, but I’ve never once felt scammed or had to wait to wait longer than five minutes when shipping through this store.

I was running late, coming from work and fighting typical Austin Traffic. The store is supposed to close at 6:30 on week nights. The UPS workers were extremely nice and accommodating, personally making sure my package was taken care of and sent off on the last truck of the day. Great customer service, especially for a busy downtown location. 5 Stars.

Ethan and Amanda saved us during a SXSW shipping emergency! Seriously the nicest and most helpful staff, especially during an insanely busy time. Thanks again!

I visit this UPS Monday through Friday and I’m always looking forward to visiting because the staff is SO WONDERFUL. The staff is so helpful, they always have my mail for me as soon as I walk in, and they are quick at processing any packages I need to ship. Very friendly staff, clean environment, professional.

I recently moved from Austin to Chicago and used this store for shipping some of my stuff, including an LED TV. When I first walked in I was pleased with the overall friendliness of the staff, even though I had to wait for about 10 – 15 minutes before actually being helped. The guy that helped me seemed to be very confident in what he was doing. He quoted me for a couple of boxes that seemed a little expensive, but reasonable.
But then he started quoting me on shipping the TV (37″). He claimed that in order to have it fully insured they would have to do some extensive packing. I did have it in the original packaging, but I understand the need for additional care to have it fully insured. After running some numbers, he stated that the cost would be around $ 270 to ship the TV. I was fortunate in that I actually shipped the very same TV from LA to Austin less than a year ago. At that time, I also used a local UPS Store in Manhattan Beach, CA, where they packaged it themselves. It was fully insured as well, for only $ 115, which I still have the receipts for. So why the $ 155 price difference. I explained this same situation to the employee and he explained that there store was a professional packing store and that was simply the price to ship.
There was no way I was going to pay that much for the TV seeing that I knew what the price should be. He offered me an alternative option for $ 125, but it would not be fully insured. I decided to take a chance on that and hope that everything went well. I asked if there was anyway they could put a «Fragile» note on the box, to which he sort of chuckled and explained that UPS does not believe in the word fragile. Awesome news.
It was scheduled to arrive Monday, January 13^th, yet it is now Wednesday the 15^th and still have not received what may or may not be a broken TV. I like to think that I’m pretty easy to get along with in terms of retail environment, but I am truly not impressed with this store. I will 100% not be going back to this location, and may actually try to find alternatives for shipping after this experience.

Total ripoff shipping with UPS. Added every single fuel surcharge and delivery fee they could to my package, and it ended up costing 5 times as much to send it with them than with the postal service. Better off using the self service line at USPS and saving your money. UPS acts likes its providing some great big service but that is total BS

I came here to get my notary done, walked in, showed them my docs and my ID, they notarized it, paid $ 12 for two docs, total time = 5 mins.
Awesome!

Great service from the team here every time! And I visit a couple times a week.
Thank you!

First, I would like to point out that every review for this store is actually a general review of UPS. I don’t have a strong opinion of UPS, but I do have a strong opinion about this particular UPS store.
I don’t like sending packages because typically there are lines and confusing rules and forms and special tape and blah blah blah.
However, shipping packages at this store = not having to deal with any of that claptrap. I walk in, get greeted immediately and warmly. I hand over my package and shipping address. They weigh it, type it in, print out the label and send me on my happy way.
I will HAPPILY pay the additional $ 2 – 3 to get this type of quick, efficient, friendly service on a package that will most likely actually get where it’s going with tracking and insurance as a matter of course.