Wells Branch Medical Center

I have never got hurt or sick as a kid. As an adult I seem to break myself more often than I wish to. From knee issues from triathlon to shingles at 26 from over training, then a broken hand, fractured vertibrea now and herniated discs etc. I am brutal to my body. I’m never made to feel like I’m a bother to them. I’ve needed quick help before and have been treated like absolute family. My mother also sees Dr Schroeder and her nurse, and I hope she will always be my dr. Heck, I have long term goals to work outside the country and would easily fly back for the staff. The receptionist is always a real sweet person and in a friendly mood. I’m a pretty type A person, so I like direct information. I am given an intelligent diagnosis or referrel when needed, and have never had anyone so prompt and willing to go the extra mile to see that I’m comfortable with everything that’s done and taken care of beyond compare. Thank you to everyone at wells branch medical center.
Clint

Dr. Bristol is the absolute BEST, along with his nurses Diane, Joani and finance person Richard, but that receptionist. She is one of the RUDEST you’ll ever meet. My insurance pays a portion of my bill, but «Miss receptionist, shouldn’t I have the doctor see me first for the code and amount the doctor is charging?» Talk about ineptness!

**** Dr Carlson is FANTASTIC ****
listens, has a conversation about your treatment — his wife is a nurse there too !!
Its not a brand new shiny office with ipads in each room… They still use paper files and remember your name.
Expect to have a dr and nurse that care about you and your health. Will discuss options and next steps; personally know the dr they are referring you to. Good people — I will continue to see as long as theyre still seeing patients.

One line summary: It’s not terrible — check medical websites for better reviews.
This is an office shared by several doctors located on the side of the strip mall facing the gas station. I read many positive reviews of Dr. Carlson at my insurance’s medical review website, so I decided to book an appointment since I’m new to Austin and was looking for a family care practitioner. Dr. Carlson was great and answered all my questions, taking time to listen to a concern I had about a hearing problem I sustained after a basketball injury. After taking a look for himself, he recommended me with a list of 3 ear specialists just to make sure there was no long term damage. He also suggested that for my age, yearly check ups aren’t as necessary, and every 2 years would suffice, so it’s nice to know he’s not looking to get as much money from me as possible.
The only down side I experienced was it took about 9 days wait before I could get my appointment. I don’t know how long waits normally are, or if this was an anomaly, but if I had the flu or something that needed attention quicker, 9 days is not very acceptable.
Overall, I’m pleased with my experience here and would recommend it.

Worst experience ever in a PCP. The PA there has no bedside manners. The nurse was not helpful and didn’t even look at me clearly showing her disinterest. They forgot I was having blood work done which is next door, so I had to go back inside and remind them! The lab was closed for lunch and I had been fasting. I am just at the point of crying at this point.