Safe & Reliable Liomousine

This is the best limo company I have ever dealt with and it will be the only limo company I ever give my business to! I have used them for concerts, nights out in Cleveland and always recommended them to family for weddings. I now get to use their services for my own wedding! I have been in their standard black limo, their stretch hummer and their 4 passenger SUV — all vehicles have always been up to date, clean and a great sound system.
Roger was so quick to give me a quote over the phone and asked me questions about why I was in need of a limo so he could give me his recommendations. He took the time to discuss my options and pricing and assured me I was getting the best deal for what was needed.
They have also shown up with the correct limo/​bus, always on time and have always had a professional and friendly staff!
Don’t waste your time with any other limo companies.

ABSOLUTE WORST SERVICE IN MY LIFE — WARNING DO NOT USE THEM ESPECIALLY IF YOU ARE BOOKING WITH WILLIE, EVER!!!
I booked this service on Sunday, July 5^th 2015 with WILLIE! The deal was set up for a 430pm pick up to go to Blossom Music Center in Kent. And a pick up for 11pm from Blossom Music Center in Kent. I booked around 3pm that Sunday. After I booked I had called back and asked for an e-​mail to confirm everything, which I was told by WILLIE!!! to call back the next morning and speak with some Rodriguez guy he could e-​mail my confirmation if I needed it in writing, because WILLIE apparently didn’t have e-​mail. (21^st century business with no e-​mail, I guess this should have been my first sign things would not go well). I am a working person so I did not make/​take the time out of my work day to call back on Monday and have them send anything in writing, as I had set it up over the phone on Sunday.
On Tuesday, July 7^th 2015 I called back and spoke with WILLIE approximately 1230pm and once again re-​confirmed my trip for 4 people. (Only because my parents were concerned we had nothing in writing, I normally would never call a limousine service to re-​confirm anything after you set it up over the phone, I just wanted to give them peace of mind).
On Wednesday, July 8^th 2015, someone from Safe & Reliable called my dad at 330pm to confirm the pick up??? He called back around 4pm when he got the message and was told they could pick us up and take us to the concert, but would not be able to bring us home. WTF! Are you serious. We had a 430pm/​11pm pick up time. So my father called me, and I — I am a normally very calm, level headed person — called to find out what is happening that we no longer had RELIABLE TRANSPORTATION to our concert.
When I called this company I asked to speak to WILLIE, since I had set everything up with him and then re-​confirmed everything with him. There is no excuses for miscommunication here, I spoke with the same person both times. So Willie gets on the phone and tries to say they have someone to take us but nobody to pick us up at 11pm and they cancelled our 430p pick up because we did not answer the phone. I was completely infuriated. I said to him — I spoke to you when I set this up and there was no issues, then I called back to reconfirm everything yesterday and no issues, why are you calling me at 4pm to tell me you can’t pick us up at 430pm, do you understand how infuriating that is? He told me they are not going to send someone to pick us up if we don’t answer our phone. My response was — I have now spoken with you personally 2x before today, you never once mentioned that there would be a call before you pick us up to confirm anything. Why would you not tell me that when I set this up, why would you not tell me that when I re-​confirmed and spoke to YOU WILLIE yesterday? I don’t have to tell you that ma’am — was his response. Ok so is this how you run your business, you just make reservations and don’t follow through. WILLIE tried to act as though I did not fulfill some obligation, but the real issue was for whatever reason (poor scheduling and management) they did not have someone to pick us up at 11pm and they tried to blame it on this UNEXPECTED phone call that we did not answer ½ hour before pick up at 430pm.
When I asked him why he would not just tell me they could not pick us back up at 11pm, when I talked to him Sunday and TUESDAY, he had NO RESPONSE. He could not answer. When I asked to speak to a manager or someone who could resolve this issue (His poor attempt to manager his job duties) he said that he had my number and would have someone call me. Which obviously nobody ever bothered to call me back.
I feel the need to tell this story because I would hate for other people to book with this company, thinking they’re reliable, considering they have the word RELIABLE in their company name, and clearly they are the furthest thing from it. We heard of them through Rover’s Morning Glory the morning radio show in Cleveland. Apparently, you have to be a local Celebrity to get RELIABLE TRANSPORT from WILLIE or a call back from the company owner! I will NEVER use this company again, and I suggest others follow suit.

I would not recommend this company to anyone. my driver picked me up after he was already driving for 12 hrs., proceeded to take the long way to my destination to save paying a turnpike toll of fifty cents, sleepy and wanted to stop for coffee, but since I had to get to work and he was already taking the long way, I told him I didn’t have time for him to stop. He then proceeded to weave down the back road that he wasn’t familiar with, and almost missed a stop sign. We came to a stop at a red light, and he then looked both ways and drove through it! Realizing what he had done afterward. I was trying to talk to him just to keep him awake! I called to let them know what happened trying to get a refund of my 75.00 ride, or at least something re-​imbursed and they basically said that it was his word against mine! I asked to speak to the owner of the company, he was never available. I asked if he could call me, and that never happened. Very disappointed!