Gateway Dental Group and Orthodontics

Very nice staff, very professional and clean office. The problem I have is that they always run behind with the appointments and you end up spending more time in the waiting room than in the chair. Out of 10 appointments I had in the past, the least I had to wait was 45 min. More than ones they ran over one hour behind. Unacceptable!!! What’s the purpose to have an appointment then?
I recommend this place, if you have extra time to waste! I don’t! As soon as my current treatment is over, I’ll find another place that actually respects their patient’s time!

Very impressed! I hadn’t been to the dentist in a long time, no one ever said anything about it. Dr. Alpers was very thorough and took the time to explain everything. The technology is state-​of-​the-​art, no more of those sharp plastic things that cut into your gums to take bitewings. They went over all my options and the cost thoroughly. All the staff were friendly and professional.

Gateway gets a «0» from me! In the past they have always been helpful until my son crossed over into Orthodontics.
Don’t get me wrong. The Orthodontist is a wonderful/​informative lady. The problem I have is w/​the Office Manager Rosa!!! Rosa has given incorrect information concerning billing/​insurance. The prices that were quoted to me were incorrect. Plus she was determined to set me up on a payment plan stating that neither of my son’s insurances will cover needed treatment. (I am aware that there will be some out of packet cost! But the entire $ 6000???) This info was 100% incorrect!!! Instead of stating that a mistake was made and lets find a solution… She did offer to have the needed work pre auth from the insurance company… again stated this would take weeks. (Solution. simple customer service 101! Pick up the phone and get needed answers ASAP for your paying customer!!!)Prior I ask for feedback… I received none. I was told the lady that handles the Ortho billing would call me. no feedback. I ask to speak to the dentist. I was told he was unavailable. I do enough medical coding & billing to know when something is wrong. I have done my research and plan to take this to the next level! I have wasted time, gas, and insurance benefits to get no results!!! HORRIBLE CUSTOMER SERVICE!!!

Very friendly and professional staff. Minimal waiting time, fast and efficient hygienist and an overall good experience at every one of my cleaning appointments.

Excellent customer service. Very professional and appropriately friendly. Minimal pain. Love the use of technology within the practice

I have had x-​rays, whitening, cleanings from basic to under the gum, and I am working towards orthodontics. Gateway Dental Group has a great staff that is always willing to answer your questions from explaining the treatment to billing. Dr. Reid works with the patient on treatment plans and goals. I really feel like the staff is working with me to achieve my dental hygiene goals and has taken my finances into account to pace out treatment and make it feasible. There are also specialists on staff.

Everyone in this office is always very pleasant. I had my wisdom teeth removed by Dr. Lam and have not had any complaints other than the normal pain you would expect. I love my dentist, Dr. Jensby! She obviously loves what she does and seems to genuinely care about her patients. She actually remembered a couple of things from my first visit that we talked about, not related to my teeth. I look forward to this being my family dentist for years to come!