Gorman Mechanical

I called Gorman Mechanical on a Saturday to repair my A/​C unit during a very cold night, especially considering I have small kids. Unfortunately, they are not open on Sat’s unless you elect to pay an additional fee. No problem! I agreed to pay the addtl fee.
Upon the tech arriving to my home, he made a diagnostic and communicated to me that he needs to purchase a part to repair my system, however, the supply store is closed on Saturday. He stated he will have the office call me on Monday to schedule another appointment.
I called the tech for additional questions approx. 2 hour following his departure. At that time he communicated that I could have paid an additional amount for the supply store to open on a Saturday. I asked the tech to help me to understand why this was not communicated to me during his visit? His reply was, «Well most clients don’t want to pay extra just for the store to open!» I replied, that I would have GLADLY paid an additional amount in order for the store to open because my small kids cannot sleep in a cold home.
Finally after hearing from Gorman Mechanical on Monday, they scheduled another appointment on Tuesday with an alternate technician. Per this tech, the initial tech ordered the incorrect part and my family will be without Heat for an additional 2 days until the correct part is in the office. This would have resulted in me NOT having heat for 5 days, even after they charged me over $ 100 for emergency service.
I elected to cancel! Called another company who successfully repaired my heating unit the same day at a competitive cost.
I will never ever, NEVER call Gorman Mechanical again! Total rip-​off!!! I was charged full price despite my several complaints due to lack of service. Very poor service!

Got these guys as part of home warranty. Tech claimed system was dirty as to reason ac was not cooling. Charged $ 200 to clean system. Still not cooling.

Recently purchased a new Trane AC unit on June 25, 2015 from Gorman Mechanical., air stopped working July 11… Called them on Monday July 13 due to AC not working, failing to reach cooling temperatures during the day. They did send someone out on Tuesday, July 14 to fix the problem. After working on the unit AC began working. When I pressed him to determine the cause of the problem, he shrugged it off as a computer problem. Guess what, on Friday July 17, 2015 at 5:21pm, my AC stopped working again… they close at 5:00pm, so I reached the answering service who said Gorman will contact me on Saturday… today…to be continued… so far after spending thousands of $$$ we still don’t have air, I am still positive they will resolve this issue without them putting a tech on site to fix it every weekend.

The technician misdiagnosed a problem with my air conditioning unit as an electrical issue. After having another company come check the issue, it was determined to be an AC issue and was resolved. I called Gorman four separate times to let them know that the issue was misdiagnosed, leaving several voice mails for Chris, the manager (who did not return any voice mails), whose only response once I finally got a hold of him to my complaint was, and I quote, «Nobody’s perfect».

We have been getting Gorman Mechnical services for the past six years. We have had our air handler, outside compressor, and duct work replaced by Gorman with no problems. Every year, through our warranty company, they come out and check up on the HVAC system and make thoughtful recommendations about our needs. In addition, the technicians that come out are helpful and honest.
I would recommend these guys to anyone needing HVAC repairs.