Auto Zone

Went in to buy snow cables for my 2013 Escape. It has stock wheels on it, but the girl helping me refused to look up the tire size for me. I left empty handed and ultimately ended up getting wonderful customer service at Walmart of all places. No wonder this Auto Zone has such low ratings. I won’t be back.

This place is ok, you might be lucky to get helped/​attended by someone knowledgeable enough to know what they or you are talking about. If you don’t know what you need or can’t explain what you need, you might have a difficult time getting that part. Service is pretty good, friendly customer service, good prices, store is well stocked.

I decided to go to autozone instead of Napa or car quest do to the location. Worst mistake ever!!! I ordered parts for my AC on Friday and was told by the lady at the counter that they would be in by Saturday before 200. My recipes says Saturday at 200. It’s Monday and my parts still are not in. I’m going Napa next time. Customer service seemed lacking as well.

I am a regular @ Auto Zone and go frequently for all my auto needs but I was so disappointed with today’s visit that I felt the need to share my unpleasant experience. After waiting in a long line as I usually do with only 2 employees working the counter I finally got to the front of the line and was «helped» by Juan Vargas who LACKS customer service! Not only was he not willing to help but seemed bothered by having to look up my account information it took him about 1 hour to locate my information which I clearly had for him a long with my warranty receipt just to get a battery switched out. After all that him not wanting to look up my information and so on come to find out he doesn’t even know what the procedure is for a warranty transaction instead of trying to find out and help me so he can go on with helping other customers he rather argue… I really feel he needs extensive customer service training I will continue shopping at Auto Zone but not this location.