Basham Funeral Care

Excellent customer service, professional and kind. Fair prices. Thank you very much for supporting our family during the loss of our Mother /​Grandmother, I don’t know what we would have done without.

Upon arriving and was greeted by an employee at Basham. The people were extremely unprofessional and rude. During the paperwork process, the lady seemed as if she didn’t know what she was doing, she disappeared for 45mins. We were told we would get my daughters fathers ashes within 7 – 10 days, at the 10 day mark we hadn’t heard from them. We called and they told us the ashes would be ready in a week, a week later we called and they told us the ashes would be ready in a week, and that kept repeating. A month went by and we called them and they told us we could pick up the ashes, when we got there the lengthy waiting period began, apparently his body was in the process of being cremated. Then a worker came out and said, «the ashes were on their way from the crematory which is down the street». When the ashes got there and they handed us the box it was too hot to handle, we had no idea that’s what the wait was for. If we would have known the situation and what the pick up was going to be like, we would have waited a day, getting a box of your fathers ashes while still being too hot to handle was traumatizing, the smell radiating from the box was indescribable. The feelings that we had were too many to put into words, we were in utter shock. After we got home and started reading the death certificate the birth place of my daughters grandparents were put as Unknown, which they had the information the very first day we went to Basham.

Our experience with Basham was disappointing. My impression is that they have more business than they can deal with in a thorough and professional manner. They assured us several times after our initial meeting after the death of my mother, that they would be calling us to let us know when the cremation would occur. We got no call, so my daughter called them, emphasizing that we wanted to be notified when it was going to happen so one of us could be there. The employee said he was busy and would call her back — he never did. Finally, after not hearing for weeks, I called again and was told the cremation had occurred 5 days earlier! At no point in our whole relationship did Basham ever call us. It was always us trying to get information out of them. I wrote a letter of complaint to the owner. He was apologetic and offered an upgraded urn to try to make up for the error and told me to call when I decided what we wanted to set up an appointment with him. I called and was told he would call back, but of course that was several weeks ago, and I will never get that call just like we never got any other call. Of course, now I read they’re in trouble with the state and are in danger of a suspended license. Apparently their employees haven’t been trained in how to use their FAX machine and were faxing required docs to THEMSELVES instead of the state! Lame!

Arranged a basic cremation for my mother in law. With the exception of the actual cremation, nothing was done right. They posted in the paper that there was no service (which there was). I contacted them immediately, they said they would correct it the next day (a day before the service) it didn’t happen. We paid for 10 death certificates (at $ 21 each) and received only 8. Brought it to their attention immediately and they said they would take care of it right away. Three weeks and several phone calls later, we finally got what we paid for. These people do not follow through on anything they promised. BEWARE.

Let us hope that you never need the services of this fine funeral home. But if you do, please know that you will be in very good hands. If there is any other industry in which customer service and good people skills are more essential, I don’t know what it is. And the staff at Basham was as polite, thoughtful and considerate as can be. Thank you.