Body Xchange

This is solely experience the service at Body Xchange. I like, many others before me tried to cancelled a membership, not my own, but my son’s. Went in, paid his late payment, as we had a debit card expire, and decided we can pay and cancel to wait for a better deal. Signed the paper work, payed what dues were owed, and left.
Today I see a debit taken from my account for this membership, called and they tell me that his membership does not show cancelled. They’re service cannot do anything and that I needed to call the my local club, called the them and was told by Trey we’d have to come in… Why??? Why do we have to go in to have this fixed… We went in anyway and they asked if we had our copy of cancellation? I asked why would I keep for a month, his response was we tell you to so if there are any issues or errors, like this!
Well first off, I wasn’t told to keep my copy, in case THEY made an error. Second, how can you tell me you’re the manager and have absolutely no authority??? He has to call corporate as he states they send their copy to them to scan and enter. Then you tell me you need to verify with corporate office to see if they have copy and what you, as the manager, are able to do? I really didn’t like how they tried to make it seem like it’s our fault, because we didn’t have our copy of cancellation! And couldn’t say it was their error because they don’t have a copy to look at? In the meantime he suggests that we sign another cancellation form dated today? Because he has no authority to back date to the original date we signed the cancellation??? ABSOLUTELY NO AUTHORITY! Why would I sign another cancellation changing the cancellation date? Saying it was OK for them to take money from my account they weren’t authorized to take.
Does the word «SHADY» describe the run around we’re getting here???
To top it off, Trey asked us to come back in the morning to discuss after he calls his corporate office. Again, why should I come in? We told him that amd he didn’t want to take our phone number. We asked for his direct line, apparently he doesn’t have one because both he and Shelby gave us the clubs main line, so why do they have phones at their desks…
I’m this this till tomorrow, hubby will call amd let’s see how good or bad they are with their customers.
Right now, really not happy with them. Getting this settled, cancelling my own membership here and shopping for a new gym!

First of all, this is one long review. I have portioned it off in sections so you may read the portion that you are most interested in. This review is mostly in regards to the White Lane location; however, I have seen common issues at the Panama, Rosedale, East Bakersfield, and Downtown locations. Which is why I’ve decided to copy and paste this review onto those Unilocal listings as well.
Intro:
I’m sorry to say I must update my review on this gym. I have been a member of this gym from the moment I was legally able to sign a contract on my own.
Some Pros and Cons:
Being here for 8 years, I’ve seen it all. Yes, I’ve dealt with the lack of hygiene, the broken machines, the inconvenience to members when they make repairs/​remodel, the unprofessional staff (some of the staff are great, but about 70% are terrible), the shitty music, and the contract issues. I’ve dealt with it all, why do I stay? The basketball court, the people, and the convenient locations.
Don’t get me wrong, this gym does have positives. The people who come here are great people and they’re very down to earth. Some of the staff members are very friendly and actually greet you with a smile when you make eye contact. I’ve never felt uncomfortable here and I’ve always gotten great workouts at this location. However, it’s tough overlooking all the negatives. I mean, I’ve been a loyal member and I value that a lot; however, I don’t feel the loyalty is appreciated whatsoever. As a member of this club, I really do feel like just a number. A number in the accounting books of the owner when he sees my payment come through every month.
Customer Service:
The recent management of the boxing area and the basketball court have made me decide on rewriting my review. I understand not all members treat the facilities with respect. I understand a few members can be «bad apples.» However, that does not mean you «punish» the rest of the people who pay a membership fee to access your facilities. If part of the facilities are not permitted for use, does that mean part of our monthly payment can be withheld? Doesn’t work that way. I respect the owner as a business man; however, my opinion is that he’s got it all wrong in terms of customer service. The customer is ALWAYS right, and in this case the customer is not being treated as a customer, rather as a child. It is very disrespectful to all members who come here, pay on time, and treat the facilities with care.
Customer service is huge in this industry, and I believe Body Exchange is lacking the proper training for it’s entire staff corporation wide. For example, during this recent mismanagement of the facilities I came up to one of the trainers and respectfully expressed my concern. He immediately defended the actions made to close down part of the facilities saying (this is to the best of my memory), «Well now hopefully we can have some of the members appreciate and respect the basketball floor. Maybe we can learn from this.» I felt like he was talking to «us» as children. Us referring to the people who play basketball often. I asked why this course of action was taken so swiftly and drastically when there was never a notice of the concern. There were never any signs posted to please clean up (I understand this is common courtesy, but some people do need reminders). He replied, «Well it’s something you should know to do. We also said a few things word of mouth.» I’m there quite regularly and never did I see a staff member come onto the basketball floor and express the concern.
NOT ONCE did he say «I’m sorry for the inconvenience.» Or a «you’re right, we could’ve done this instead.» Remember, the customer is ALWAYS right.
I don’t want to name anyone on here. The gentleman is usually very kind and welcoming. I always say hello to him and he greets me in return. I have nothing against him I just disagreed with his responses to my question.
Contract issues:
Unfortunately, I’m running out of room to explain this issue. Unilocal just told me to wrap it up. I will sum it up by saying, BE CAREFUL WHEN ENTERING A CONTRACT WITH BX. All of these gyms have managers who’s focus is to increase numbers. It’s more about quantity rather than quality for them; and if something comes up to where you have to terminate your contract, THEY WILL NOT WORK WITH YOU.
If you’d like more info on these contract issues, feel free to message me on Unilocal.I will answer any question to the best of my ability and will share my experience with the corporate office.
Trainers:
A lot of them have come and gone in the last few years. I don’t deal with them personally, but that must tell you something about their work environment or how management deals with them.
Note: I have decided to copy and paste this review onto an email and forward to the owner. I will update my review based on his response and how management evolves in the next few months. I really hope I’m able to rewrite this review into a positive one once again.

This is probably my second favorite location from this company! I love that is so close to Bakersfield College and it is so big and it has a vast amount of machines. HOWEVER expect to find 1 out of 2 machines «out of service» so that is slightly annoying.
Even though they have many machines broken, I always find another one, in a reasonable time and even during its peak hours, so I can’t fully complain. Hence why I mentioned why its so big! It allows many people do many exercises.
Also their workout room is perfect, just like their staff!
I noticed a lot of «young» and «middle aged» people go here which kinda balances itself out.

DO NOT BELIEVE A WORD STAFF MEMBERS TELL YOU. ALL THEY WANT IS COMMISSION. I originally joined this gym telling the guy I joined with that I have been living in Bakersfield full time, but I plan to move within the next 3 – 6 months… he said don’t worry about it we’ll work with you. Well that didn’t happen. I have moved from Bakersfield to the Bay Area since June. I have a membership at the gym and have tried numerous times to cancel and the people at the front desk really need to figure out how to get a message to the manager, Ever Marquez, and inform him that a member wants to cancel. I was told to come in to the facility to cancel so I planned my moving trip accordingly so I could stop by of course no manager was there to help me. I told them I was leaving Bakersfield that night and I am not going to drive into your store another 200 miles to get it cancelled. Then he proceeds to tell me that I can just get it done over the phone. I then called the next day to get it taken care and was not able to speak to a manger, however I was told to leave my contact information down so we could discuss the move. I have been told I would be contacted by Ever numerous times and never have. I understand it is not his fault, but the customer service and communication has not been pleasant. I talked to a girl on the phone finally; she actually told me what I will probably have to do and who to email. I proceeded to email him. It stated what I said above. I said I was «lied to and deceived by one of his staff members.» He apologized for the «gap in communication.» What he should be apologizing for is that his staff member lied to me, a customer explaining my intentions of a membership and having a guy on his staff lie to my face that he will «work with me.» I repeatedly asked for reassurance that I would not be charged to cancel. This is one of the worst experiences I have ever had with any type of contract, let alone a gym contract. Ever proceeded to tell me that I would be charged with a 100 cancellation fee upon cancellation of the contract (yet another piece of information that is new to me given the staff member did not tell me that when I signed up). He said this is mandatory because I still had over half my contract left. My contract began on 03÷10÷15. The email from the manager was received on 08÷6÷15 informing me about the cancellation fee. He saw that I only had one more month left to get to the halfway mark on my contract. I could have either cancelled right then and been charged 100, or he could have provided me, the customer, with a way around it since they had not worked with me AT ALL. This way around would be to pay another 19.99 for another month and then you will be over halfway done and can cancel. The fact that he is trying to suck even more money out of a customer who is obviously already upset made me even more upset. I replied with an email asking for a copy of the contract on 9÷21÷15. That date is right at 6 months. Meanwhile, I had to email Ever again 9 days later given the fact he had not bothered to reply to me. He then responded with an attachment of my contract a day later (10 days total after original request). Do not believe a word they say when talking contracts.

Always busy though! So be prepared to workout backup but great staff and equipment! I enjoy ab/​stretch room always really clean!