Drain Pro Rooter & Septic

I have been using their services for years and can’t say enough about Mike Dillon and his crew. In the most recent use, we remodeled a house and he supplied us with everything we needed and went to pick everything up we needed to remodel 2 bathrooms and a kitchen and installed everything. There were a few things we overlooked and they took ownership of resolution of it and we never had to leave the house. I would highly recommend them to any one in need of any plumbing services. I noticed a bad review on here which you can see right through because they only have done one review and it’s just negative.

Absolutely the poorest example of customer service from a plumbing company one could ever experience. Out of two separate service plumbers that have graced our doorway one is always surely and rude and appears to have the knowledge of plumbing less then a lumberjack with no consideration to the safety of his customer and must be paid on commission since he wanted to replace an entire water heater that only needed a small part replacement… all this without even showing up with any tools in the first place. The second plumber from the company (apparently which is also the owner) does have greater interpersonal customer skills but is untrustworthy and untruthful as he is known to make appointments and not keep them nor even bother to return phone calls as per his promise. The bottom line is after several days of getting a run around of excuses of the job did get completed after several phone calls to the company. Too bad it only took SEVEN days to replace a common stocked part that can be purchased at ANY plumbing supply store including even the big box home repair stores.
This is taken right from their own add on their website…
«Our uniformed plumbers at Drain Pro Rooter & Septic comes prepared by having every truck fully stocked with parts and equipment to handle any plumbing problem or emergency, 24 hours a day, 7 days a week, 365 days a year.»
I would not recommend this company to so much as connect a hose to water my garden!