Personal Express Insurance Services

Kaitlyn cooper the claims adjuster was very rude on the phone and acted like giving me a rental car for 4 days was doing me a favor after one of their clients hit me… she was always away from her desk and acted put out .not impressed.

The LOCAL office, of PERSONAL EXPRESS, here in Bakersfield on Truxton Extension has been very efficient and helpful regarding one of their insured customers. It’s the National General Insurance Company that has been very very difficult to deal with. Any dealings with them I would not recommend. It has been two weeks since the incident I was involved in and they are still trying to establish who is liable. Their insured backed into me! Meanwhile, I continue to talk to answering machines and listening to music while on hold. Ridiculous! Horrible! Go with any provide but National General Insurance Company. Very disappointed. National General is giving our local PERSONAL EXPRESS a bad rep.

Have no complaints with Personal Express. Have been with them for almost 14 years now for both home and car insurance.
Rates are competitive with the competition. All the agents have been very helpful.
Hopefully, everything stays that way. Yeah, I am a fan.

The worst insurance company I have ever had to work with. Debbie Farris is the most unprofessional claims adjuster I have ever had to deal with. They couldn’t even pay for a small 3,000 claim on my homeowners insurance what makes me think they can cover my home if it burns down. I come from a huge background of working in claims at State Farm insurance and I deal with claims all day long and I can honestly say that personal express has the worst claims department in Bakersfield.

Not helpful at all. I was unfortunately assigned Debbie who would rather use her foot injury as an excuse for not sending out anyone for 1 week to assess the damage to my home. I’ve been a customer for years and they will not return calls, answer calls, give timelines or anything pro-​active. I had to go the top manager to get anything done (an am still waiting). Not a good way to do business. I see now there is a clear advantage to not going local and having a national insurance company like All State or State Farm handle your homeowners. Buyers Beware!

I was involved in an accident with a lady who had been drinking and was insured by this company. The lady who hit me was at fault and Raleigh Saddler contacted me, and re-​imbursed me with my deductable within a few days. Personal Express in Bakersfield did a fine job. When my insurance is due, I may seek a quote from them.

I have been involved in two car accidents in the last 3 months, once as a driver and once as a passenger. In the first one the car was completely totaled; in the second, there was substantial damage to the rear end of the car.
You hear about car accidents almost daily on the news, but you don’t realize, until you are in an accident yourself, how immediate and long lasting the physical and emotional repercussions will be. Personal Express Insurance was the insurance company in both instances, so I have had the opportunity twice to interact with them. Raleigh Sadler (sp?) was our assigned agent, so I had the opportunity to talk with him on several occasions. I found him to be very polite, professional, and efficient. It was difficult for me to talk about the accident at first, but he immediately put me at ease. He was easy to reach by phone, and returned calls quickly and efficiently.
On this last accident, we received our checks in under two weeks!
My brother did a thorough comparison of insurance plans before he chose them. Personal Express Insurance was one of the most inexpensive options for auto insurance, but you get the same coverage and customer service you expect from the more well known (and more expensive) companies.
IMHO You can’t go wrong using them!