Royal Nails & Spa

I have been coming here for many, many years now. I have seen many improvements made by the owner, Kevin. He takes great interest in his salon and his valued customers. I’m greeted at the door when I arrive and usually take a seat until my stylist, Mia, is ready for me. They are ALWAYS so busy that you should really consider making an appointment, if you don’t like waiting, like me. I had a fabulous pedicure today done by Cindy. She’s never done my pedi before, and it was everything I could’ve wanted. I’ll be asking for her each time. I read some of the other reviews, and really can’t believe they’re talking about this salon. Unilocal lists 2 – 3 salons with the same name, different address, maybe the reviewer got the wrong location? Any business who deals in customer service, will always have people who won’t be happy, no matter what! Kevin takes pride in his shop and tries to please everyone. The quality of work done by Mia, on my nails is superior! I get compliments all the time! I’ve seen some of her nail art and it’s beautiful. Mia and Kevin, you’re the BEST!

My girls and I have been going to Royal Nails for years. The customer service we receive, the clean atmosphere and the high quality work keeps us going back. I would recommend Royal Nails to everyone, you will not get a better pedicure anywhere… and the pleasant service is the best.

Great service! Awesome staff! Definitely recommend this place! Always get great results. They never leave you waiting long!

After waiting nearly 20 minutes in the chair for a manicure, someone who is TRAINING ON THE JOB was sat down to attend to me (TAM).
The situation worsened as he butchered my nailbeds and spoke no English to be able to explain his behavior or apologize properly. I was left in excruciating pain with bloody fingers and not once did the manager come to address me personally. This is ridiculous and would NOT encourage anyone to patron this establishment. I will be contacting the Better Business Bureau as I do not believe the nail technician was licensed.

I’ve been going here for years. My experience always completely depends on who I end up getting. I don’t make appointments, but maybe I should. I usually just get express pedicures once a month. Today I got one of the sweetest, most talented ladies there (lucky!). I’ve had 3 bad experiences there, all with very rude employees. Maybe they are overworked. All I know is that they come across very angry and bitter at times. Last time the guy who did my pedi (he’s been there a long time) actually argued with me when I said to please cut my nails short. «They are already too short!» He mocked me and then turned to other employees and said something about me in another language. But I know that there are about 5 really good ladies that work there. Wish I could think ahead to make appointments!

Been here 5 times now and officially had 3 bad experiences. Will not be returning. Their customer service is terrible and with so many other choices in the area there is no reason to waste your money here. On my last visit I was overcharged for a service on my debit card, the manicurist promised he could fix the mistake before closing out the transaction… Just checked and he did not make the correction. Totally done with this terrible place

I like this place, they do a really really good job on nails. However, the wait time is often way too long. If you make an appointment with specific people be prepared to wait sometimes up to 45 min. Also, they are not the most careful I’ve left many times with nicks on my cuticles. But the prices are good so you have to weigh your options.

There’s nothing really to complain about! I got the royal pedicure treatment and felt like I was in heaven. My pedicurist was Julie and she was the sweetest! She was very attentive to my needs and truly made me feel like royalty. It’s a bit of a drive from my house, but I’ll definitely be returning when I want to pamper myself. Great place!

First time here. We got here and were asked what we wanted (it was myself, my two sister in laws-​teen girls– and my daughter). All 3 wanted full sets and regular pedicures. My daughter a pedicure and just nail color. They did a great job and were patient with a fidgety child.
For myself, I wouldn’t come back. They kept pushing Gels and we all wanted regular polish. You can tell he wasn’t happy I said no because my nails don’t like awesome. The color, yes, but the application was not so awesome. All 3 girls, amazing! BUT!!! One of the nail techs originally gave one of the girls white tips. The manager, who I am assuming is the manager because he was giving orders to us and who originally greeted us, turns to me and very rudely says, you said white tips. I replied back, no I said full set. Then turns around and clearly comments about the situation to the customer he is working on because she turns her head looks at me and nods. It just made me very uncomfortable and I could not wait to leave.
Given that this place is also far from my house, as lovely as it was for my daughter. I would not come back.

Wanted to find a solid nail place so even though I live on the southwest, I saw so many good reviews and checked it out myself. No doubt Mia and Kevin have skills. The only issue with this place is that it’s so busy (really really busy) that sometimes they’ll do your nails so fast and it can be a little rough. But their art skills are awesome! I wished some customers understood how stressed they are instead of leaving all angry just because they have to wait a bit. What do you expect when you walk in with no appointment? Anyways, nice place and good service!

I am so disappointed I went in on Sunday and had my acrylic nails removed. I then had a full manicure with gel polish, while at work two days later I noticed the gel polish was chipping. I called and the nice lady that answered said no problem come in and we will fix it. After work I went in and Jimmy assisted me, he had done the fills on my acrylics the lady 2 times previously. He did not seem happy that I needed the repair, so instead of soaking the gel off he filed it off. Then he only let me place my nails under the light for approximately 20 seconds instead of the 60 seconds. When I mentioned last time my nails weren’t under the light long enough the gel was soft and came off. His comment no you fine. I was not happy and said no you obviously don’t care so you have lost a customer. Only then did he decide to check my other nails and place a top coat on all my nails and let me keep them under the light for the full 60 seconds. I have been going to this salon for over a year and only recently have not been happy with my service. I have a gift certificate I received for Christmas that I asked to cash in and received no response. Not sure if I will use it or give it to my daughter to use. I think it is time to find a new salon!

I brought my daughters (4yrs and 2yrs) to get their toes done. I just did color because I thought they were too young to get a full pedicure.
The ladies who did their nails in the special kids pedi chair were engaging and friendly. The kids pedi chairs had iPads that the girls loved!
I plan on taking them again and getting a pedi myself!
Cost for color on two sets of toes and a set of fingers: 15 $

Received a gel mani and pedi by Kenny and Jesse yesterday.
My pedicure was $ 68 total as I got the Royal Deluxe pedicure complete with rose petals, callus remover, sea salt scrub, moisture mask, hot stone massage and paraffin dip. It was excellent.
My gel mani was very nice and my nails look great. It was $ 32.
Definitely recommend!

I brought in a picture and Kenny exceeded what I asked for. This was my second time here and I love it!

Let me tell you how rude this place is. I could not believe it. It’s already hard to enjoy a place that speaks another language when around you cuz u think they are talking about u. All they did was talk around us. I decided I want a polish change when my friend said I wanted a pedicure and the lady got mad and slammed my water off and drained it like «no water for you!!»! Then on top of that right when we were finished they ran and handed us the bill. We asked to wait a little for the polish to dry but kept insisting us to leave. I would understand if it was busy but it wasn’t! I’m never going back!

Great friendly service. Daughter loved the kid’s pedi chair with ipad to watch movies.

It was pretty busy in the salon, but they have 16 spa chairs, 2 children spa chairs and 6 manicure stations.
The ladies at the reception desk. They use different plastic bag on each spa bowl for each use. The spa bowls were pastel colors. Pretty pink, blue and yellow clear bowls. The salon was nice and clean. They had a few bathrooms. A facial.area. The orchid plant in middle of the floor was huge but pretty.
Kenny did exceptional job servicing me. We started off a little rocky but, we became great pals. He was nice, kind and knows his job well. He is confident in picking out colors and the treatment needed for your hands and feet. Great massager. He has strong hands
All the people in the spa are very nice and it looks as if they all do great work. It stayed busy.

Wow!
Royal Nails has completely raised the bar on my expectations of a nail salon.
After several bad customer service experiences at nearby nail salons in Bakersfield, I was losing hope and thought I was better off going to LA. My roommate suggested Royal Nails to me, and completely changed my views around.
This place is busy. My first time here was on a Sunday. I sat in my car waiting for them to open, but these other 2 ladies waited by the door! The second Royal opened their doors, there were easily half a dozen off the bat and within 5 minutes, nearly 20. People continued pouring in, but this is the one place in town that’s trained and equipped to handle a lot of people.
My pedicure was about as relaxing as they come. I wouldn’t suggest coming when you’re short on time, but if you have time and want to spoil yourself, this is the place to do it.
My gel manicure is still hanging on after a week long vacation in Colorado and 2 weeks after!
I went back to get my eyebrows waxed. I needed them done on a Saturday, and all the waxing salons were booked. Despite it being a full house, I was attended to right away. My brows look great and I didn’t break out like I normally do.
Excellent, excellent.

I came because Venus on Calloway wouldn’t take me as a walk in due to the fact that on Fridays they are busy. Anyways I came into this nail shop and it was super busy. I didn’t sit waiting too long up until I got the chair that’s when the long wait started. They sit you there while someone is done with another customer then they go to you. What sort of bothered me was that I was next and the lady kept looking over me. She was nice at first but things got awkward when I asked her to cut my nails down. She filed them which is fine. Then she wouldn’t speak to me for the rest of the awkward time. The pedicure was ok and she did do a good job they just need better customer service.

This place was recommended to us by a few people. I took my husband (his first ever pedi and myself (regular client at other locations for pedis)
I would not go back based on tonight’s service.
Pros
Affordable EX $ 20 for an express pedi
Large space inside, many chairs
Lots of parking in shared lot
Friendly enough by phone to make appointment
Open until 7pm on Saturdays
Nice area of town
Appeared to be clean
Massage chairs are not much to look at BUT work great
Cons
Tubs not ready upon arrival (with appointments) Plastic bags are used in tubs that your feet rest on. I had never seen this before.
Ladies talk amongst themselves
Distribution of cash/​tips towards the end of the night via staff while doing the pedis a turn off to clients in the chairs
Client does not feel much appreciation for coming in. Kind of a «get em in, get em out» kind of feel
Unprofessional behavior
No water or anything offered at this «spa» at any point
Job was passable only
I always rave about pedis and how relaxing they are, wanted hubby to have a good experience and I wish now I had taken him elsewhere.
We both left just thinking, Meh!